Shuttle Driver Assistant Manager 3600

Shuttle Driver Assistant Manager 3600

Application Deadline: 12 July 2024

Department: Parking - Field Management(OPS002)

Employment Type: Full Time

Location: I58-38_3600 CIVIC CENTER BLVD

Reporting To: Operations Manager

Compensation: $50,000 - $70,000 / year

Description

The Assistant Manager ensures the safe and efficient parking operations, while delivering service that exceeds our customer/client's expectations. The Assistant Manager is responsible for assisting the Operations Manager in all aspects of operating the parking facility including: staff management, revenue control, safety, and client relations.

Key Responsibilities

• Assist in the supervision of location staff including: delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards.

• Provide support to Operations Manager in regard to hiring, onboarding, scheduling, and training new employees.

• Act as a point of contact to client or Property Manager; attend location meetings as appropriate, and respond to client requests in order to maintain a good working relationship.

• Monitor maintenance of the facility and associated premises to ensure that the garage/lot is clean, safe, and maintained to standards; supervise on-going maintenance projects to ensure quality and timely completion.

• Assist in the supervision of ticket inventory, cash flow, reports, and audits to prevent loss through theft, error, or carelessness.

• Assist Operations Manager in preparing daily, weekly, and monthly operating reports as required.

• Fill in to provide coverage for front line positions, as needed.

• Use respectful communication to assist guests with their questions, problems, and concerns; address escalated concerns from guests.

• Immediately respond to reports of accidents, incidents or safety concerns.

• Communicate professionally at all times with guests, client, and teammates.

OTHER DUTIES:

Please note this job description is not designed to cover or contain an all-inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills, Knowledge and Expertise

• At least 18 years of age

• Excellent customer service and communication skills

• Ability to verbally communicate with guests

• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

Benefits

• Comprehensive Medical, Dental, and Vision Plans.

• Life and Disability Insurance

• 401K Plan with Generous Employer Match and Immediate Vesting

• Generous Paid Time Off (PTO)