Showroom Specialist

As a Showroom Specialist at CandleScience, you will be tasked with providing the most pleasant, knowledgeable, and empowered support possible to our showroom customers and beyond.

Responsibilities:

• Maintaining a positive, professional, and empathetic attitude toward customers at all times.
• Knowing our products inside and out so that you can answer questions and concerns, helping guide customers with projects they may be considering.  
• Communicating and coordinating with colleagues as necessary.
• Providing exemplary support ensuring customer satisfaction at the highest level.
• Keeping the showroom clean and tidy presenting a welcoming environment, along with other general housekeeping tasks.
• Assist with daily workflow of showroom functions, including verifying pickup order accuracy, organizing pick-up area, monitoring customer arrivals, greeting customers, and assisting customers with product sampling and questions.
• Execute showroom transactions through our point-of-sale system.
• Maintaining inventory for products available for purchase and creating unique ways to merchandise inventory for a fresh, buzzworthy look.
• Collaborate on innovative and fun ways to introduce new products.
• Work to understand and improve our customer’s experience by identifying customer issues, needs, and trends, then communicate these to the rest of the team.
• Provide ideas and initiatives to improve the customer experience.
• Other duties as assigned by the Supervisor.

You must thrive in a high-growth, team-oriented environment and be focused on accomplishing the company’s mission and goals. We’re looking for someone who is a great team player, a strong communicator, and a quick learner who makes sound decisions. If you’re that person - we want to hear from you!

Requirements:

• High School Education or GED Required

• Bachelor's degree preferred

• At least one year of related experience required

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.
• Bilingual a plus

• Ability to stand or walk for long periods at a time

• Ability to lift heavy materials up to 55 lbs repetitively

The Salary Range is $35,000-$38,000 based upon experience. 

Please submit your resume along with a short Cover Letter to tell us why you are interested in this position. 

Benefits:

Big company benefits with small company culture! We provide comprehensive medical, dental, and vision coverage with low deductibles. All employees receive employer match for retirement contributions of up to 3% of annual earnings. We have liberal vacation policies and offer additional benefits including technology stipends, gym memberships, and company-paid life insurance.

• Employee assistance program
• Paid time off
• Referral program
• 401(k)
• 401(k) matching
• Dental insurance
• Medical insurance
• Vision insurance
• Life insurance
• Tuition reimbursement

About Us:

CandleScience develops and sells candle and soap making supplies. Our customers vary in size from candle and soap entrepreneurs to seasonal hobbyists. We began in 2003 as a two-person startup, and have become the market leader in the industry.

We work hard to develop natural and safe products that push the boundaries of candle and soap making. Our success is a result of our focus on web development, product development, and operations.

For More About Us:

www.candlescience.com/about

Igniting Growth with CandleScience | https://partners.wsj.com/ups/igniting-growth-candl...

First Candles, Now Soap. Durham’s CandleScience Expands in DIY Market | https://wraltechwire.com/2016/06/02/durham-candles...

CandleScience and the Science of Candle Making | https://www.avery.com/blog/customer-spotlight-candlescience/

Facebook | https://www.facebook.com/candlescience

TikTok | https://www.tiktok.com/@candlescience

Instagram | https://www.instagram.com/candlescience