Shoreside IT Systems Analyst

Summary/Objective:

We are excited to announce an opportunity for a talented Shoreside IT Systems Analyst to make a significant impact on our shoreside operations. As a key team member, you will be at the forefront of ensuring smooth sailing and operations for our shoreside crew by providing IT support. This role is critical in providing top-notch IT support, immersing in our office technology and infrastructure. The successful candidate will collaborate closely with our shoreside teams, ensuring our IT systems are optimized and support exceeds expectations. This position demands a blend of technical expertise, outstanding communication skills, and a dedication to promoting a continuous improvement and learning culture within our vibrant organization.

Essential Responsibilities:

• Provide IT support to our shore-based crew, encompassing device support, software assistance, and respective installations for our office PC/LAN equipment and VV Crew..

• Serve as a subject matter expert and a valuable resource for the IT team, offering guidance and support in resolving complex technical issues.

• Lead IT projects, including system upgrades, migrations, and deployments, ensuring smooth implementation and minimal disruption to daily operations.

• Work closely with business stakeholders to understand their technology requirements and provide tailored IT solutions to meet their needs, including training.

• Support the lab environment to match the production environment accurately, enabling effective testing and troubleshooting of end-user devices and shipboard systems.

• Demonstrate exceptional triaging and problem-analysis skills to identify and address the root cause of incidents as they arise.

• Stay abreast of industry trends and technological advancements, proposing innovative solutions that drive business growth and efficiency.

These responsibilities showcase the diverse and dynamic nature of the role, providing opportunities for on-site support, technical expertise, project leadership, mentoring, and staying at the forefront of technological advancements. Join our team and be part of an exciting journey in supporting our operations while contributing to the growth and success of our organization.

Qualifications:

• Bachelor's degree or equivalent work experience in the field or industry

• 3-4 years of related work experience

• Background in building end-user devices from the ground up in an enterprise environment

• Expert working knowledge of Microsoft Windows, Apple OS, Google Suite, Microsoft Office, and related enterprise applications

• High attention to detail pertaining to asset management and device management

• Rock solid communication, coordination, administrating, and organizational skills

• Being both an independent self-starter and ability to work as a great team player

• Ability to translate functional capabilities into technical deliverables

What Matters to Us:

At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hangout spot and help make the place even better. So, we won't be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.

Virgin Voyages is committed to being an Equal Opportunity Employer and encourages applications from qualified, eligible applicants regardless of their sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Our greatest strength comes from our ability to come together as unique individuals -- we seek to always embrace and celebrate our differences, providing an inclusive workplace environment that allows you to be your best self.