Shop Supervisor - PSD

This position is primarily responsible for meeting production goals, monitoring shop repair, and services. Other responsibilities include a review of all flat rates in a timely and accurate manner; communication on a daily basis with the Manager about schedule and job/turn around time and schedule workload between departments and salespeople.

Areas of responsibility: Leads and manages the physical and human resources of a section of the service department.

Essential Functions:

• Provide accurate and timely daily updates on production and manpower available to the Manager in order to provide customer satisfaction and scheduling of new work.

• Establish and mutually agree upon and communicate job expectations to internal and external customers to ensure customer satisfaction according to our mission and core business values.

• Review all flat rate quotes and projects to ensure a fair return on our company investment and provide a fair value to our customers.

• Establish; monitor and evaluate quality control standards for all jobs. (Develop a standard of performance for all shop employees.)

• Provide the Manager with service a SIMS reports ensuring work order accuracy and proper information for warranty claims.

• Provide the Manager with machinery and tooling requests for capital budget consideration. This information must include pricing and availability.

Qualifications:

A qualified candidate must have the following skills or abilities:

• Minimum 5 years of shop repair and troubleshooting experience.

• Previous supervisory or leadership experience highly desired.

• Must have GED or High School diploma.

• Must be proficient with computers. (Excel, Word, Outlook)

• Must be a well-organized, thoughtful, and self-motivated person with good people skills.

• Must have a steady employment history.

• Exceptional customer service skills. Must be able to interact well with customers and fellow employees.

• Must have a valid drivers' license.

• Must be able to obtain a forklift license within 30 days of employment.

• Ability to frequently reach, bend, walk, etc.

• Able to stand for extended periods of time.

• Excellent attention to detail and accuracy required.

• Must be capable of working in a fast-paced environment.

• Must be highly organized and excellent attention to detail.

• Must have excellent attendance and work performance.

• Must be self-motivated with a high commitment to completing tasks in a timely manner.