Shop Service Technician - Dallas

Equipment Depot Irving , TX 75061

Posted 1 week ago

POSITION SUMMARY

This position will be responsible for the repair and maintenance of electric, diesel, and gasoline industrial trucks and batteries and/or construction and aerial equipment.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Accepts assigned work orders from Service Dispatcher, Planner and Manager in order to begin diagnosing and planning work required to repair the units.

  • Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed and approved by the Service Manager / Shop Lead.

  • Responsible for writing complete repair descriptions on work order, including correct model and serial number of equipment and hour meter reading.

  • Examines protective guards, loose bolts, and any specified safety devices on units and makes adjustments.

  • Lubricates moving parts and drives repaired truck to verify conformance to specifications and ensures final quality inspection is conducted prior to make the unit ready for return to service.

  • Turns in all paperwork to Service Dispatcher/Planner daily. Includes work orders, time cards, etc;

  • Provide the Service Manager with reporting data related to work in progress totals for field technicians

  • Control flow of work in the shop (including trucking and rentals when necessary)

  • Create and communicate all quotes for work to be done in the shop.

  • Provide guidance to technicians to assist in the completion of repairs when necessary

  • Open, review, and validate all information on all work orders at the time of the service job as well as throughout the process until the billing is complete

  • Create and organize all paperwork generated during the shop repair. (Including the shop folders)

  • Communicate with customers on status of their shop job via outbound calls as the work is being performed

  • Confirm scheduled maintenance has been performed on all units in the shop for repairs

  • Create and communicate field service quotes when necessary

  • Answer and respond to incoming customer service calls

  • Final sign off on shop work orders prior to invoicing

  • Perform other duties assigned by management

Requirements

SKILLS & ABILITIES

  • Education / Experience: High School Diploma or Equivalent; 1 year of related mechanical experience and or/training; or equivalent combination of education and experience.

  • Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groupsof customers or employees of organization.

  • Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

  • Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

  • Computer Skills:
    To perform this job successfully, an individual should have knowledge of Microsoft Office products including Word, Excel, and Internet software.

  • Certificates and Licenses: Must have valid driver's license

WORK ENVIRONMENT

Work environment varies from office to job site to industrial locations

OUR CORE VALUES

Passion to Perform We are passionate to perform and focus on concrete achievements

Trust to Act We are empowered to act, and act in a powerful way

Act Responsibly We are responsible for our actions and the consequences they have for our stakeholders and our environment

Make it Fun! We are serious about making work fun; it's the way we do things

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

  • Please view Equal Employment Opportunity Posters provided by OFCCP here.

  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have accessto the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosureis (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41CFR 60-1.35(c)

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Shop Service Technician - Dallas

Equipment Depot