Shop Service Manager, Milford

REI Milford , CT 06460

Posted 2 months ago

What's cool about this job

REI is committed to becoming a fully inclusive, antiracist, multicultural organization. To fulfill our brand promise of enabling a life well-lived outside for everyone, we are seeking candidates who demonstrate shared values of diversity, equity, inclusion, and antiracism.

Are you a bold leader? Do you thrive in the outdoors? Are you ready to lead and coach a dedicated teams to reach organizational goals? Bring your leadership skills to REI and help us strengthen our co-op by promoting the REI culture within the co-op and evangelizing our brand to our external customers. We pride ourselves on living our values and we look to our store leadership teams to deliver on that promise.

The Bike & Snow Shop Service Manager [SSM] is a key member of the retail store leadership team. The SSM directly supervises the shop team and drives the shop program to deliver a best-in-class shop customer experience and is responsible for delivering shop business results and achieving service goals. This role is directly responsible for building and leading the shop team, shop production management, shop facilities management, and shop workforce management [hiring, training, coaching, recognition, and performance management].The SSM partners closely with the Store Manager and regional Shop Coordinator to develop and deploy store level shop strategy and tactics.

  • Partners with Store Manager to build accountability for driving business objectives of employee engagement, customer satisfaction, and promoting co-op membership through strong ownership of leading the customer and employee experiences.

  • Proactively recruit and hire a diverse, technical workforce and ensure an inclusive environment for shop employees.

  • Train, certify and build an engaged team of technicians to carry out shop service functions and provide excellent customer service.

  • Coordinate production and manage throughput of shop work to meet customer demand and REI expectations.

  • Skillful in understanding and

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Shop Service Manager, Milford

REI