40 Brainard Rd, Hartford, Connecticut 06114 United States of America
JOB TITLE: SHOP MANAGER I REV: 7 JOB CODE: 2241
COMPANY: U-HAUL REPAIR SHOPS (U.S.) EXEMPTION: EXEMPT
PRIMARY FUNCTION: Under the direction of the Marketing Company President, profitably direct shop personnel
engaged in the operation of a rental equipment repair shop, normally consisting of six to fifteen repair shop personnel
who perform preventive maintenance and repair on U-Haul trucks and trailers. Be on budget through compliance with
the operating standards within each Key Result Area (KRA). Direct shop personnel in the performance of major
preventive maintenance services on the rotation truck fleet and direct shop personnel in the performance of PM-5
services on the rotation and one way truck fleet. Direct repair of SRI and GRI as required. Direct parts inventory
management, including establishing minimums and maximums for accurate inventory control. Maintain ongoing
educational training through the Joint Efforts in Training (JET) program and participation in the Roadman Training
program for shop personnel. Perform truck and trailer repairs commensurate with personnel capability and the facility,
to include engine, transmission, drive-train and van body repairs, and manage sublet vendors for specialized work
such as collision damage. Responsible for ensuring U-Haul rental equipment passes as a minimum standard, a
Safety Certification Inspection before being released into rental service. Responsible for all aspects of personnel
administration including hiring, promoting, evaluating performance, training and disciplining shop personnel up to and
including termination. Note: Essential duties are not exhaustive and may be supplemented as necessary.
ESSENTIAL DUTIES: Position requires previous management experience such as in a repair or manufacturing
1.Must be able to safely operate a motor vehicle.
2.Understand the concept of productionizing and be able to implement where necessary.
3.Develop specialization of labor and use qualification matrix with shop staff.
4.Be familiar with warranty procedures and guidelines and be goal-oriented.
5.Follow repair campaigns and special programs exactly; maintain quotas and/or goals.
6.Ensure equipment repair is within published repair limits or obtain authorizations from the U-Haul Technical
Center for any repairs that will exceed published repair limits prior to beginning such repairs. Ensure all
equipment is repaired with economy and effectiveness (E&E) and in accordance with established monthly
repair budgets; ensure all company funds are promptly remitted to U-Haul International according to
7.Ensure quality and total serviceability of repaired products for customer satisfaction.
8.Must perform safety certifications to ensure quality of work completed.
9.Be familiar with U-Haul system financial guidelines pertaining to profit and loss concepts, profit sharing, an
10. Consult with MCP and U-Haul Technical Center for guidance in interpreting company policies and programs
and for direction regarding upgrading the shop's capabilities according to repair requirements in the area
11. Comply with all U-Haul programs, policies, and procedures; encourage participation of all shop personnel in
the "JET" (Joint Efforts in Training) program to enhance or upgrade mechanical skills.
TOOLS/SKILLS/MENTAL REQUIREMENTS: All levels of automotive mechanical and preventive maintenance skills; managerial, time
management and organizational skills; interpersonal skills, ability to communicate effectively (written and verbally); ability to manage a diverse
workforce; basic computer skills.
Position requires the ability to concentrate, take initiative, cope with stress, adapt to and stay alert in a business environment, and to use
independent judgment to accomplish results.
PHYSICAL DEMANDS: The work requires physical exertion as found in a shop environment to check work performed by specialists, walk
through service bays, etc.; lifting minimum 50 lbs assisted or unassisted.
WORK ENVIRONMENT: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around
moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves or
OTHER: Participation to enhance or upgrade existing mechanical/technical skills through "JET" program (Joint Efforts in Training) is strongly
Position requires a valid driver's license. Must maintain a good driving record to operate motor vehicles with both types of
transmission (automatic or standard). Adhere to all local vehicular regulations while driving.
Position requires the ability to maintain good housekeeping practices in the work area and comply with all safety rules and procedures.
It is mandatory that all accidents and injuries be reported immediately to supervisor.
Must maintain just-in-time production methods, along with total quality control at the source of the work being performed.
Must read company publications such as "U-Haul News"; U-Haul Technical newsletters, and other publications provided by supervisor
to understand U-Haul's Primary Service Objective (to provide a better and better product and service to more and more people at a lower and
Must use integrity and discretion in safeguarding confidential data handled or obtained in the normal performance of duties.
Perform other related duties as required or assigned including to assist in the recovery of lost or stolen
U-Haul property and equipment. The person assigned to this job is subject to performing any duties relating to serving the customer.
U-HAUL--A Drug-Free Environment!!
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.
Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.