Midwest Valve Services, a Novaspect Inc. Company, is currently offering an opportunity for a Shop Manager to join our fast paced, customer oriented team in our Wausau, WI location. The successful candidate will exemplify and promote Novaspect Identify throughout the Wausau repair team while overseeing and managing a team of technicians performing valve repairs to a specified work schedule. The Shop Manager must ensure proper execution and adherence to all company repair procedures, safety policies and the Quality Assurance (QA) manual. Additionally, the Shop Manager role maintains high standards and productivity of all jobs while providing customer satisfaction and company profitability.
Essential Duties and Responsibilities:
Manage the performance and assist with the professional development of all Repair Technicians
Assign technicians meeting the technical skill requirements for completing shop/field repairs; review work scope requirements through Pre-Job Briefs.
Identify any special tools, outside services, additional labor requirements or special order parts required to complete the job within the specified timeframe and budget.
Review repair options and select the most appropriate method and tooling to complete assigned tasks.
Maintain the service calendar and provide up-to-date technician availability to both our customers and sales team including resources, equipment and vehicles.
Maintain daily communication with field technicians to have an understanding of work scope progress and help support any changes in the job scope or timetable.
Support the Repair Coordinator with the quoting process and communicate any out of scope or change order requirements during repairs.
Ensure that all repair documentation is complete and meets all customer and/or company requirements.
Ensure that all company business system tools are utilized and incorporated within daily work processes.
Identify opportunities to optimize shop workflow and technician productivity.
Provide internal company audits to evaluate productivity, safety, housekeeping and overall customer satisfaction.
Review all job performance satisfaction forms, evaluate results and provide recognition or improvements where appropriate.
Procure shop equipment and consumables as required.
Maintain a clean and organized shop, execute equipment preventative maintenance program through weekly building, vehicle, equipment and safety inspections.
Promote company core values and a culture of quality workmanship.
Work with the Corporate Safety Specialist to optimize safety both in the shop and field; perform weekly toolbox talks with the team.
Execute additional job duties as required.
Education and/or Experience:
A minimum of 5 years of valve repair or related experience preferred
A minimum of 2-3 years experience managing people preferred
Bachelor's or Associate's Degree preferred
Components, operations, and characteristics of the various makes and models of gate, globe, check, relief valves and actuation.
Field and shop repair procedures and techniques utilized for gate, globe, check and relief valves.
Knowledge of machining and welding processes needed for valve repair.
Knowledge of proper safety procedures.
Increase leadership skills through school and training.
Ability to lead a team.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.