Shop Foreman

Summary/Objective

The Shop Foreman is responsible for ensuring the proper repair and servicing of all the vehicles taken in by the Service Department, and maintaining Technician productivity at levels determined by service management. This task is accomplished by providing direct on-the-job assistance to Technicians, coordinating and conducting training, inspecting jobs for proper completion and creating an environment for high productivity through motivational leadership and effective administration.

Essential Functions

• Maintains a high level of product and technical knowledge and practical experience through the study of technical manuals and bulletins, classroom training, communication with factory service representatives and actual hands-on experience

• Maintains a skill summary of the technical staff and makes recommendations to Service management regarding technical needs

• Provides technical and administrative training for Technicians both in a classroom setting and on-the-job as directed and/or approved by service management

• Provides timely on-the-job assistance to Technicians having trouble diagnosing and/or repairing vehicles

• Reviews diagnostic results of any Technician performing new and/or unfamiliar diagnostic procedures, before major repairs are begun

• Provides diagnostic and test drive assistance on the service lane as needed by the service sales staff

• Personally quality checks and/or road tests the work performed on every vehicle with a major repair, every new vehicle within six months of its delivery date, and every vehicle worked on by a Technician experienced at the operation performed, or as directed by service management

• Assists the service sales staff in properly documenting Repair Order complaint, cause and correct information

• Administers pay for the technical staff per company policies

• Attends one group morning meeting per day to ensure proper conduct and motivational impact

• Meets individually with group leaders once a week to review group performance, and counsels them regarding all administrative and management matters

• Meets with the Service Manager once a week to report on shop productions, and discuss any pending administrative or management matters

• Monitors the manufacturer's technical certification programs to ensure all dealership Technicians have an opportunity to qualify with the highest possible scores

• Keeps shop equipment in safe operating condition; stays informed about new equipment available in the marketplace, and makes objective recommendations regarding the purchase of such equipment

• Directs the maintenance of shop "cleanliness" in accordance with company housekeeping policies and management directives

• Coordinates repairs as necessary on the entire physical plant

• Reports to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership, its personnel or customers

• Understands, keeps abreast of, and complies with federal, state, and local regulations that impact the company's business

• Facilitates and/or conducts training on proper techniques, policies, regulations, and best practices and recommends employees to appropriate training as needed

• Performs various administrative tasks as directed by management

• Understands and follows work rules and procedures

• Follows all attendance and punctuality standards with adherences to timekeeping standards including recording time of arrival, departure and all breaks for self and subordinates

• Follows lawful directions from supervisors

• Upholds the company's non-disclosure and confidentiality policies and agreements

• Attends company meetings as required

• Maintains a professional appearance and a neat work area for self and subordinates in accordance with company policy

• Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.