Shop And Service Manager

Carrier One Inc Alsip , IL 60803

Posted 1 week ago

We have been retained to hire a Shop and Service Manager. This position will be placed with an aggressively growing commercial tractor/trailer maintenance facility.

Essential Duties and Responsibilities

  • Maintain the profitability of the service shop, control expenses, and maintain customer satisfaction
  • Manage the day to day transactions, staffing, and tooling to promote maximum asset utilization by scheduling and dispatching technicians to ensure smooth and timely repair progression
  • Ensure timely and accurate invoice processing, parts orders, quotes, and customer follow-up
  • Invoice all completed services and sales the day the work is completed
  • Plan work schedules and assign duties to maintain adequate staffing levels, to ensure that activities are performed effectively, and to respond to fluctuating workloads while limiting overtime
  • Lead & manage a team of X direct reports and X indirect reports in accordance with company policy and procedure
  • Hire and retain diesel technicians and shop personnel to keep shop and operations at capacity
  • Provide training on administrative policies and procedures for all shop personnel
  • Communicate with employees and management on a regular basis to insure Company and industry acceptable process and procedures are followed, new procedures and processes are considered, and new approved processes and procedures are implemented effectively
  • Forecast goals and objectives for the department and ensure they are met
  • Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc
  • Create and implement process improvements to maximize efficiency and profitability
  • Encourage technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by manufacturers.
  • Keep up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives
  • Obtain and maintain shop equipment for proper servicing of class 8 trucks
  • Report and document any work-related injuries to management and HR
  • All other duties as assigned


  • Able to prioritize and stay organized in a fast-paced environment
  • A safety-first mindset
  • Able to communicate effectively
  • Able to analyze and improve service operations
  • Able to positively motivate, manage, and develop employees
  • Experience with budget management
  • Strong computer skills
  • Able to efficiently use Microsoft Office Suite and Company software - with training
  • Able to stand, walk, bend, kneel, and otherwise get around indoor, outdoor, and other general work areas and equipment
  • Willing and able to work in outdoor type conditions, including inclement weather
  • Minimum of high school degree, prefer Associates or Bachelors
  • 5 years management experience in a service shop environment
  • 7 years of Class 8 truck experience


  • An industry leading salary
  • Strong work/life balance that includes paid holidays and generous personal time off
  • Medical, dental and vision insurance
  • IRA savings plan with company match
  • Opportunity to advance with an aggressively growing company
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Shop And Service Manager

Carrier One Inc