Reports to: Director of Operations
Supervises: Shipping Supervisor(s), Logistics clerk(s), Forklift Operator(s) and 18-40 hourly employees
Responsible for the management of all shipping department activities including, but not limited to, the productivity and development of all employees engaged in the picking, packing, and shipping/logistics process.
Process and ship orders to meet internal timeliness metrics while limiting or eliminating labor waste.
Determine work procedures, prepare work schedules, and expedite workflow to obtain maximum staff effectiveness and efficiency.
Maintain a flexible work force for the variation in daily orders and scheduling.
Prepare and ship pallet orders for key customers in compliance to all vendor specifications.
Become a SME in regards to all vendor compliance manuals, as they apply to freight.
Oversee work for quality, accuracy, neatness, and conformance to policies and procedures.
Be a cross-functional leader, collaborating with other departments such as production, maintenance, inventory management and quality assurance.
Work seamlessly with and in support of the Citizens Service Department to foster best in class customer service.
Analyze and standardize procedures to improve efficiency of the department.
Coordinate with shipping carriers to arrange the pickup of orders as needed.
Manage third party warehouses and distribution of inventory to maintain optimum code rotation on products.
Prepare employee efficiency reports.
Participate in the hiring and training of new employees.
Conduct annual performance reviews and provide continual feedback on both positive and negative performance.
Maintain a clean and safe shipping area at all times, focusing on food and employee safety.
Ensure proper rotation and control of all finished goods inventories.
Maintain an injury free workplace and be an active participant in the plant safety committee.
Manage international freight to international customers.
Bachelor degree preferred
10+ years operational leadership experience
Forklift certified trainer
Critical thinking and analytical/problem solving
Superior communication and planning
High sense of urgency
Thorough with good attention to detail
Leadership and coaching strength
"Can do" attitude
THE REPUBLIC OF TEA IS AN EQUAL EMPLOYMENT EMPLOYER
The Republic Of Tea