Shipping Coordinator - Order Processor

PURPOSE OF ROLE:

The purpose of the Shipping Coordinator/Order Processor is to partner with the internal customer, logistic and warehouse team to fulfill the order requirements making the transaction easier and assuring customer satisfaction.

ESSENTIAL FUNCTIONS:

• Professionally handle incoming communications from internal customers and ensuring the sales orders are processed both promptly and thoroughly.

• Be able to manage telephone and email communication in a timely and professional manner.

• Verify sales order information for outgoing shipments for accuracy and make any necessary corrections.

• If applicable add special notes to the bill of lading including delivery requirements or hours, guaranteed service.

• Generate orders by allocating specific lot numbers, manufactures lot numbers and weight to batches following the order release provided by the customer.

• Print shipping orders, verify weight versus pack code for accuracy.

• Provide to the warehouse personnel proper documentation and certifications for each order.

• Follow the appropriate deadlines and coordinate the sales order flow to the warehouse.

• Follow the customer requirements listed on the sales order and provide address/barcodes labels, export documents, and safety data sheets to the warehouse along with any other special documentation.

• Provide tracking numbers to customers when needed.

• Communicate to Inventory Coordinator any weight or backorder discrepancies on sales orders.

• Monitors ship dates and other sales order information by utilizing the traffic screen and/or available reports.

• Constantly manages email correspondences and provide clear and timely responses.

• Generate labels via UPS/FEDEX online software and complete various freight documents as required.

• When needed, schedule inbound and outbound shipments managing date and times.

• Input and maintain daily sales order counts into the "Office Bill Counts" report.

• Input and maintain manual charges to sales orders to be invoiced at month end i.e. after cut-off orders, unscheduled labor, UPS/FedEx orders.

• When applicable, arrange outbound shipments following the customer requirements and prefer carriers.

• Ship confirm/Close orders after receiving the bill of lading from the warehouse and notify the corporate Account Representative & Logistics Department of any orders that have not picked up.

• Maintain the appropriate files and assist with the electronic storage in Web-IQ and Document Workspace portal when applicable.

• Provide exceptional customer service for any internal or external inquiries.

• Contributes to the team success by assisting with coverage during absences.

• All other duties as assigned.

KNOWLEDGE / QUALIFICATONS / SKILLS / EXPERIENCE

• Knowledge of administrative and clerical procedures.

• Intermediate knowledge with software systems such as Microsoft Office.

• Ability to work independently.

• Ability to type at least 40 wpm.

• Ten key by touch

• This position routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

• Administrative writing skills, verbal communication, maintaining office files, Professionalism, Organization, Teamwork, Attention to detail, Quality Focus, Dependability, Customer Focus, Multi-tasking, thoroughness, and accuracy are all required.

• High School diploma or equivalent

PHYSICAL REQUIREMENTS:

This job operates in a warehouse and office setting. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel, reach with hands and arms, and talk or hear. Frequently required to stand, walk, stoop, kneel, crouch, or climb. Occasionally required to move/lift.

LOCATION:

Plainfield, Illinois

NOTICE TO APPLICANTS:

Ravago Americas is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, or marital status. We assure you that your opportunity for employment with this employer depends solely upon your qualifications.

Other details

• Job Family PROD/WHSE JOB FAMILY

• Job Function BC (Job Function)

• Pay Type Hourly

• Employment Indicator 700021 - RA Illinois Whse

• Travel Required No

• Required Education High School

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• Plainfield, IL, USA