Shipping Clerk Lead

Why Work for Saddle Creek?

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you're looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.

Benefits:

• Weekly pay with skill pay and shift differentials

• Benefits package including medical, dental, vision and medical reimbursement

• Medical employee-only premium as low as $3.37/week, $15/month with wellness discounts

• HSA with annual employer contribution

• Weekly 401(k) match

• Vacation immediately upon hire

• 8 holidays per calendar year

• Personal time after 90 days

• EAP and identity theft protection

• Tuition reimbursement

• Company paid life insurance and short term disability

Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.

Schedule: Monday-Friday, 6am-2:30pm; some Saturdays

Job Description

To deliver superior customer service at all times in all situations. Responsible for providing customers with high quality, professional customer service and act as an extension of the customer within Saddle Creek Corporation. To check in all carriers for appointments and ensure quality and accuracy of process. Establish and maintain effective working relationships with associates, other agencies, customers and the public. Must have a working knowledge of Business English, spelling and arithmetic, and office practices and procedures. Ability to: type accurately, make accurate arithmetic computations, prepare and maintain complex records and reports, follow written and verbal instructions and communicate effectively verbally and in writing.

• Assists customers on all issues, acts as a liaison between the customer and Saddle Creek personnel, answers questions, offers solutions, and researches issues in a timely and positive manner.

• Accurate input and verification of BOLs on a timely basis.

• Check in and out all carriers in accurate and timely manner.

• Make or change appointments for customers as required.

• Organization of files, to ensure the proper information and documentation is available to the customer in a timely and efficient manner.

• Generating and retention of any required reporting for the customer and Saddle Creek.

• Update outbound schedule and dispatch at scheduled times each day.

• Print outbound BOLs and make available for drivers to pick up.

• Communicates with the customer verbally and in writing with a professional and positive attitude.

• Assist in answering the phones and making appointments as needed.

• Additional duties as assigned by Supervisor or Management

• Maintain orderly desk area with information available to all associates and customers as needed.

Skills abilities and experience

Completion of High School Diploma and/or GED

Must be willing to submit to drug screen and background check

Must be able to stand for periods of up to 12 hours a day

Must pass pre-employment test if applicable

Minimum of 6 months experience in a customer service role

Knowledge of Microsoft Word, Excel & Power Point

Computer/WMS experience preferred

RF experience preferred

Suggest ideas to improve daily processes (LEAN)

Saddle Creek is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here. View the Pay Transparency Nondiscrimination Provision here. View the E-Verify Posting here.

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to Disability.accommodation@sclogistics.com and let us know your contact information and the nature of your request.