Shift Supervisor - The Milk Shake Factory

Edward Marc Brands Pittsburgh , PA 15201

Posted 12 months ago

Job Title: Shift Supervisor

Location(s): Pittsburgh, PA

About Edward Marc

Edward Marc (www.edwardmarc.com) is a Pittsburgh-based, rapidly expanding manufacturer, wholesaler, and retailer of chocolate and caramel products. A family business since 1914, the company was rebranded in 2007 when the fourth-generation of chocolatier siblings assumed management. Under their leadership, the company has launched national and global brands including Edward Marc Chocolatier, The Milk Shake Factory, and Snappers. The management team values sustainable innovation, aggressive sales growth, and maintaining the company's foundation as a family-owned enterprise.

Position Overview

As key members of the Milk Shake Factory staff, our Shift Supervisors assume a critical role in maintaining an inviting and professional retail environment. The Shift Supervisor will have primary day-to-day responsibility for fielding customer orders, completing sales transactions, maintaining a sanitary environment, and fostering a collaborative team environment. In addition to possessing a "can-do" attitude, our Shift Supervisor must have a calm disposition, superior attention to detail, excellent team management skills, and a reputation of great communication skills.

Essential Functions

  • Act with integrity, honesty, and knowledge that promotes the culture, values, and mission of Edward Marc Brands

  • Execute store operations during scheduled shifts and organize opening and closing duties as assigned

  • Assist with new team member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed; provide feedback to store manager on team member performance during shift

  • Create a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to team members on shift to ensure operational excellence and to improve individual performance

  • Recognize and reinforce individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition

  • Demonstrate enthusiasm for providing exceptional customer service to all Milk Shake Factory guests

  • Follow up with team members during the shift to ensure the delivery of excellent customer service for all customers

  • Develop positive relationships with shift team by understanding and addressing individual motivation, needs, and concerns

  • Consistently create high quality milkshakes, sundaes, beverages, and snacks while adhering to all recipe and presentation standards

  • Fill customer orders for retail products including bulk and prepackaged chocolate

  • Assist in the preparation of retail items including chocolate covered strawberries and chocolate covered bacon

  • Learn and adhere to health, safety, and sanitation guidelines for food service and for the retail environment

  • Maintain and organize all work and sales areas including the stockroom, coolers, and freezers

  • Learn and educate store visitors about the Milk Shake Factory's history, products, promotions, and events

  • Stock and merchandise the store including ingredients, bulk goods, and ready-to-purchase items

  • Build sales through sampling, recommending products, and exposing patrons to appropriate Milk Shake Factory items

  • Inform the creation of promotional activities based around local events such as sporting and university events

  • Assist in preparing the retail environment for promotional activities including seasonal decorations, rotating the seasonal product mix, and placing signage

  • Follow all cash management and cash register policies and ensure proper cash management practices are followed by shift team

  • Responsible for performing all job duties safely, accurately and with honesty and integrity

  • Work Safety Ensures that all tasks and functions of position are performed in a safe manner at all times and that all procedures and requirements are properly followed to accomplish assigned tasks

  • Food Safety/Quality Responsible for food safety and quality as well as reporting food safety and quality problems to personnel with authority to initiate action

  • Other duties as needed

Requirements

  • Ability to maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team

  • Meet store operating policies and standards, including providing quality beverages and products, cash handling, and store safety and security, with or without reasonable accommodation

  • Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation

  • Strong communication skills, interpersonal skills, and exceptional customer service skills

  • Available to work flexible hours that may include early mornings, evenings, nights, weekends, and holidays

  • At least 6 months of experience in a position that required constant interacting with and fulfilling the requests of customers

  • At least 6 months of experience delegating tasks to other employees and/or coordinating the tasks of 2 or more employees

  • Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients

  • High school diploma or GED

  • Ability to judge and appropriately react to business activity

  • Mental alertness and attention to detail and safety requirements

  • Manual dexterity and good eye-hand coordination

  • Previous hospitality and cash handling experience is a plus

  • Strong math skills and knowledge of basic measurements

  • Ability to work a flexible schedule including nights, weekends, and holidays

  • Team Members perform a number of physical activities to accomplish assigned duties, such as walking and standing for up to and including 4 hours at a time, bending, stooping, reaching and lifting up to 25 pounds

Edward Marc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Edward Marc complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


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Shift Supervisor - The Milk Shake Factory

Edward Marc Brands