Shift Supervisor - Store# 59585, Rutland, Main ST.

Starbucks Rutland , VT 05701

Posted 2 months ago

Job Summary and Mission

This position contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts.This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.

  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.

  • Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.

  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.

  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.

  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partnerperformance.

  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.

  • Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.

  • Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.

  • Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.

  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.

  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.

  • Utilizes operational tools to achieve operational excellence during the shift.

  • Maintains regular and punctual attendance

Summary of Experience

Customer service experience in a retail or restaurant environment - 1 year

Basic Qualifications

  • Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation

  • Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays

  • Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation

  • Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers

  • Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients

  • At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees

Required Knowledge, Skills and Abilities

  • Ability to direct the work of others

  • Ability to learn quickly

  • Effective oral communication skills

  • Knowledge of the retail environment

  • Strong interpersonal skills

  • Ability to work as part of a team

  • Ability to build relationships

Starbucks and its brands are an equal opportunity employer of all qualified individuals.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA , veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation@starbucks.com


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Teller Rutland Woodstock Ave Branch

Community Bank System, Inc.

Posted 1 week ago

VIEW JOBS 2/16/2020 12:00:00 AM 2020-05-16T00:00 Hours/Week: 40 hours Location: US:VT:Rutland Minimum Pay Rate: $14.80 Relevant experience and education will be taken into consideration when determining actual starting pay rate. Summary: A Senior Teller monitors branch service operations in a small or medium size branch by assisting and training less experienced tellers, overseeing the vault and being responsible for branch cash levels, plus preparing required operational and regulatory reports. These duties will coincide with the responsibility of performing customer transactions on the teller line. Education, Training, and Requirements: High School Diploma or GED Minimum of four (4) years of teller experience is normally required. Skills: * Accurate and proficient math * Documentation skills with attention to detail * Excellent interpersonal and communications skills * Clear thinking and ability to stay focused * Thorough knowledge of Bank products * Demonstrated leadership ability Responsibilities: * Routinely perform transactions on service line to provide quality customer service and a positive banking experience by handling financial transactions (i.e. cashing checks, handling deposits/withdrawals, etc.) with a professional attitude * Actively listen for potential sales opportunities to promote specific bank products and services, and refers customers accordingly * Conduct customer transactions with accuracy and prepare daily balancing within established operational standards * Oversee and provide guidance to tellers during daily branch service operations to ensure good customer service and adherence to bank procedures * Balance branch cash and monitor cash levels; order cash from or ship cash to The Federal Reserve when necessary * Prepare required regulatory, internal and operational reports * Participate with audits of key branch functions * May perform duties of a Customer Service Representative as needed * Maintain knowledge of daily ATM balancing and maintenance, if applicable * Perform other duties as assigned or directed * Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all job-specific requirements in a timely fashion Other Information: As an integral member of the Branch, this position is also responsible to provide assistance wherever necessary to help the Branch and the Bank in achieving their annual goals. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk, sit, user hands to finger, handle, or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Community Bank System, Inc. Rutland VT

Shift Supervisor - Store# 59585, Rutland, Main ST.

Starbucks