Shift Supervisor - Store# 09805, Andrew Jackson Pkwy & Lebanon

Starbucks Hermitage , TN 37076

Posted 2 months ago

Job Summary and Mission

This position contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts.This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.

  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.

  • Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.

  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.

  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.

  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partnerperformance.

  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.

  • Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.

  • Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.

  • Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.

  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.

  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.

  • Utilizes operational tools to achieve operational excellence during the shift.

  • Maintains regular and punctual attendance

Summary of Experience

Customer service experience in a retail or restaurant environment - 1 year

Basic Qualifications

  • Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation

  • Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays

  • Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation

  • Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers

  • Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients

  • At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees

Required Knowledge, Skills and Abilities

  • Ability to direct the work of others

  • Ability to learn quickly

  • Effective oral communication skills

  • Knowledge of the retail environment

  • Strong interpersonal skills

  • Ability to work as part of a team

  • Ability to build relationships

Starbucks is an equal opportunity employer of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Shift Supervisor (FullTime)

Autozone, Inc.

Posted 3 days ago

VIEW JOBS 11/11/2018 12:00:00 AM 2019-02-09T00:00 Position Summary AutoZone's Full-Time Shift Supervisors assist the Store Manager with leading company initiatives and ensuring maximum productivity, training high performing AutoZoners in a safe environment, driving sales, controlling expenses and shrink, and remaining compliant with company procedures in accordance to AutoZone's expectation. Shift Supervisors exceeds customer's expectation by delivering a WOW! Customer shopping experience on assigned shifts by Living the Pledge every day. Position Responsibilities * Assists Store Manager with supervising, training and developing store personnel * Assumes responsibility for the store operation and commercial department in the Commercial Sales Manager and Store Manager's absence, on assigned shifts * Assists with management of the Commercial and Hub Departments, (as applicable), to ensure commercial accounts and stores are serviced and deliveries are made as promised * Delegates and ensures store merchandising tasks are completed in a timely manner * Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountability * Ensures all company policies, and loss prevention procedures are followed * Utilizes ZNET to help customers locate merchandise or find suitable alternatives * Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment) * Monitors cash flow, inventory and security control * Maintains sales productivity, store appearance and merchandising standards * Conducts and reviews all opening and closing procedures * Manages emergency situations and conduct proper emergency procedures * Follows proper accident procedures * Provides feedback regarding AutoZoner performance to the store manager * Assists with monitoring and managing all activities related to Risk & Safety Management to maintain a safe work environment * Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment * Processes returns and effectively manages inventory * Communicates AutoZoner issues and concerns to the Store Manager in a timely and confidential manner * Motivates AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits Position Requirements * High School diploma or equivalent * ASE Certified preferred * Demonstrates high level of integrity * Excellent communication and decision making skills * Ability to drive customer service Autozone, Inc. Hermitage TN

Shift Supervisor - Store# 09805, Andrew Jackson Pkwy & Lebanon

Starbucks