Shift Supervisor

Starbucks Covington , LA 70433

Posted 4 weeks ago

Are you ready to...
  • Be part of something bigger?
  • Deliver legendary customer service?
  • Start your career in retail?This job is for YOU, if you have:
    • Ability to create a genuine moment of connection with our customers - making a difference in their day by discovering and responding to customer needs through clear and pleasant communication
    • Ability to move with urgency- This is a fun, fast-paced environment!
    • Willingness to learn - using a mix of online learning, classroom training and hands on mentorship you’ll learn how to prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients.
    • Availability to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
    • Openness to getting the job done and helping your team in a dynamic retail environment.

    Some of the Perks from working at Starbucks

    • Comprehensive training (including coffee knowledge!)
    • Coffee
    • “Markout” is a pound of coffee FREE each week
  • Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.)
  • Flexible work schedules (Can flex with school schedules)
  • Tuition reimbursement (Free College!)
  • Medical, Dental, and Vision for full-time and part-time employees
  • RRSP Matching and Stock options for all Partners
  • Employee discounts on food, beverages, and merchandise
  • Great long term career opportunities in management
  • Job Summary and Mission

    This position contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts.This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. Models and acts in accordance with Starbucks guiding principles.

    Summary of Key Responsibilities

    Responsibilities and essential job functions include but are not limited to the following:

    • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
    • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
    • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
    • Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
    • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.
    • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
    • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
    • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
    • Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
    • Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
    • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
    • Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
    • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
    • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
    • Utilizes operational tools to achieve operational excellence during the shift.
    • Maintains regular and punctual attendance

    Summary of Experience

    Customer service experience in a retail or restaurant environment - 1 year

    Basic Qualifications

    • Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
    • Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
    • Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
    • Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers
    • Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
    • At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees

    Required Knowledge, Skills and Abilities

    • Ability to direct the work of others
    • Ability to learn quickly
    • Effective oral communication skills
    • Knowledge of the retail environment
    • Strong interpersonal skills
    • Ability to work as part of a team
    • Ability to build relationships
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    Shift Supervisor