Shift Supervisor - Security Operations Center

G4S Chevy Chase , MD 20815

Posted 2 months ago

Shift Supervisor

  • Security Operations Center Chevy Chase, Maryland Competitive with Great Benefits

Shift Supervisor

  • Security Operations Center

Location: Chevy Chase, Maryland |

Salary: Competitive with Great Benefits |

Posted: 29 Sep 2020 |

Closes: 29 Oct 2020 |

Job Type: Permanent & Full-time |

Business Unit: US Secure Solutions |

Region / Division: North America |

Reference: G4S/TP/L3742188/198456

Apply now

Job Introduction:

Hiring Now!

PLEASE CLICK APPLY OR TEXT "JOBS" TO 561-660-9797 FROM YOUR SMARTPHONE!

The world's leading private security organization, G4S, has an immediate job opportunity for a Security Operations Center (SOC) Shift Supervisor. The Security Operations Center (SOC) is a 24/7 operation which provides security operations team with a comprehensive "edge-to-endpoint" monitoring approach to provide broad visibility of activity across the facility infrastructure, and leverages intelligence from several systems and technology databases that provide advanced correlation and analysis capabilities to deliver a prioritized list of actionable security incidents to security operations team. The SOC Shift Supervisor is responsible for the supervision of the SOC operators as well as functioning within an SOC post during the shift. The SOC Shift Supervisor position is designed to ensure all safety, security and facility related alarms, services and emergency situations are responded to and resolved in a timely manner. The SOC Shift Supervisor must have excellent customer service skills and be able to multi-task during various safety and security situations. Further, he/she must have the ability to communicate properly and motivate the team.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision

  • Paid vacation

  • 401K

  • Opportunities for additional training to aid in your professional development

As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

  • Critical Illness

  • Accident Insurance

  • Whole Life Insurance

  • Individual Short-Term Disability

  • Pre-Paid Legal Services

  • Identity Theft Services

  • Pet Insurance

In addition, G4S provides benefits that are automatically available to all employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

  • RxCut Pharmacy Discount Program

  • Doctor on Demand

  • Qualsight LASIK Savings

  • Perks at Work: G4S Employee Discount Program

  • Alliant Credit Union

  • Purchasing Power

  • Active & Fit: G4S Fitness Center Membership

  • FinFit: Financial Wellness Program

  • DailyPay: Access your pay when you need it

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

#FFX

Role Responsibility:

Specific Duties and Essential Functions

  • Supervision and development of direct reports

  • Answering phones; operate telephone system

  • Operating radio; use multi-channel communications

  • Call logging; data entry

  • Operations support; routing of call information to the appropriate units for handling

  • Comply with and facilitate the conduct of the daily routine in the SOC

  • Receive and respond to emergency and non-emergency calls from client employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems

  • Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures

  • Conduct Career Development Reviews for employees under direct supervision, determine additional training needs, and take steps to ensure professional growth of SOC Operators

The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent

  • Ability to meet and maintain any applicable State licensing or certification requirements

Type and Length of Specific Experience Required

  • Must possess a minimum of one (1) year of work experience in a professional customer service role

  • Work history to demonstrate proficiency with the following:

  • Analytic and critical thinking skills

  • Ability to prioritize workload based on urgency

  • High level of competency with advanced computer systems (e.g., hardware, software and networks)

Skills Required

  • Proficient computer skills including Microsoft Office

  • Effective oral and written communication skills

  • Active listening skills

  • Ability to assess and evaluate situations effectively

  • Ability to identify critical issues quickly and accurately

  • Attention to detail

Other

  • Must be at least 18 years old or the minimum age required by the state, if higher

  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States

  • Demonstrated ability to operate radio, telephone equipment and/or console monitors

  • Ability to communicate effectively with IT and Security Systems professionals

  • Subject to a drug screen to the extent permitted by law

  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment: Office; minimal to no exposure to extreme temperatures is expected

Major activity: Working on PC and using telephone/radio while sitting

Physical efforts to carry out job duties: Limited, to include some standing, bending, limited stretching and reaching.

About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer

and an Alcohol- and Drug-Free Workplace

G4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link: http://www.g4s.us/en/Contact-Us/Local-Offices

Apply now

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Shift Supervisor - Security Operations Center

G4S