Uses operational processes to deliver Cleanliness, Hospitality, Accuracy, Maintenance, Product Quality and Speed.
Be a visible coach to team members. Communicate assignments
Control production of quality products that customers crave and rave about through effective food management processes.
Prepare for and recover from rushes. Adjust prep plan and deployment as needed.
Execute shift change and manage daily opening/closing to ensure readiness for revenue.
Receive and transfer products according to procedures.
Ensure Cleanliness, Hospitality, Accuracy, Maintenance, Product Quality and Speed during shift.
Manage unscheduled maintenance as needed.
Monitor flows and eliminate bottlenecks in the restaurant.
Resolve customer issues and understand CHAMPS Check trends.
Register sales and cash out drivers.
Work in production and service roles as needed.
Answer phones and take orders from callers
Maintain CHAMPS Board. Conduct customer callbacks.
As assigned: Train new team members on cleaning. Follow-up on cleaning tasks.
As assigned: Order product as scheduled; take inventory.
Recruits, selects, and continually develops a successful team that is aligned with Pizza Hut's strategy.
Coach team members' performance daily. Follow-up on tasks
Conduct guided training in restaurant.
Reward, recognize, and motivate team members.
Ensure compliance with all PHAZ policies (e.g., dress and grooming standards).
Notify RGM of grievances or potential problems. Maintain harassment-free environment.
Set a good performance example for team to follow - cast the shadow of a leader.
Create a positive team environment. Listen to and support others.
Hold people accountable for their performance and be personally accountable.
As assigned: Conduct Learning Zone training for new team members.
Uses financial and quantitative information to effectively manage. Proactively identifies and diagnoses financial control opportunities and takes action.
Manages cash by using PHAZ control procedures.
Conduct daily critical inventory.
Reconcile cash, deposit, and P&A. Manage coupon redemption.
Adjust labor schedule and deployment as customer patterns change during shift.
Ensure restaurant compliance with all audit requirements (e.g., inventory and cash control).