Shift Supervisor

Pet Supplies Plus Youngstown , OH 44501

Posted 3 days ago

Do 4-pawed friends make you smile? Do you enjoy cool pet products that make tails wag? So do we!

If you're a paws-on leader of the pack who believes any dog can learn new tricks, then come work in our neighborhood!

As Shift Supervisor at Pet Supplies Plus, you're pawsitively passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your work day, you will

  • assist a neighbor in choosing the perfect toy for a lab who loves to fetch
  • stop to greet weekly regular Bruno the Chihuahua when he comes in with his human mom
  • show a fourth grader how to test the water in his fish tank
  • set an example for the other team members in delivering fantastic neighborly service
  • assist the store's team leaders by reinforcing the daily operational procedures and performance expectations

...all while engaging with PSP neighbors and smiling in the face of puppy breath. Are you awesome? No, you are more than that. You are PAWsome!

Shift Supervisors key responsibilities include:

  • Partnering with store team leaders to learn and reinforce the PSP standards and daily management routines that make your store the favorite pet store in the neighborhood

  • Providing leadership coverage and covers management functions up to four times a week when team leaders are offsite

  • Adhering to operational policies and procedures (cleanliness, animal care, safety and security) that ensure exceptional service is provided to our neighbors

  • Learning and performing back office procedures ? like making signs, updating price changes, and inputing cashier records ? to comply with standards and expectations

  • Involvement in store recruiting, onboarding and team member development

  • Communicating opportunities to improve community engagement or store performance to the team leaders

  • Act as store team members when they're not acting as the manager-on-duty or learning operational tasks

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Shift Supervisor

Ryder System

Posted 2 days ago

VIEW JOBS 7/14/2018 12:00:00 AM 2018-10-12T00:00 Position Description The Shift Supervisor (SS) assists the Service Manager I and II and/or Sr. Service Manager I and II manage the operations and personnel for a shift of a particular location. The Shift Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The Shift Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Shift Supervisor is responsible for ensuring the customers needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Shift Supervisor should be cross functionally trained in order to be able to back up others within the shop. As with all FMS Shop positions, the SS is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Service Manager role. #LI-Post Please call Joe at 803-748-1004, Ext-273 for more information or visit www.ryder.jobs Requirements * College degree (Associates or Bachelor's) preferred or 1 - 3 years or more experience in a maintenance operations environment required * Demonstrated success in a Ryder role may be substituted for this requirement ADDITIONAL REQUIREMENTS: * Ability to professionally represent Ryder and competently interact with customer management required Strong vehicle diagnostics/repair knowledge preferred * Maintenance and Technical experience in a shop environment is required Supervisory experience preferred * Capacity to understand labor, financial and quality planning * Strong sense of personal accountability and a proven track record of achieving desired results * Ability to communicate effectively both verbally and in writing * Competent in basic computer skills and in a Microsoft Office environment * Experience with a Shop Management System is preferred * Demonstrated commitment to a safe work environment, quality execution, and customer service as evidenced by previous experience and performance track record * Must have demonstrated customer service focus, work flow analysis and management skills * Exposure to Lean/Six Sigma principles preferred * Ability to solve operational problems with minimal assistance * Ability to resolve customer issues with minimal assistance * Ability to lead and train workforce. Responsibilities * Workflow Management: Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval * Ensures all warranty policies and procedures are executed * Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate * Responsible for conducting yard checks to ensure proper work scheduling and prioritization * Labor Management Provides management, training and development of all personnel assigned * Responsible for Performance Management of all assigned personnel * Customer Management: Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime * Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates * Conduct customer visits as required by the Customer Care Plan * Asset Management: Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 6S standards in all relevant shop areas of responsibility * Evaluates needs and makes recommendation for shop tooling and equipment requirements * Assist in the management and oversight of vehicle specifications and vehicle in-service/out-service process * Assist in ensuring all vehicles have required specifications in SAM * Responsible for Parts Inventory management, policies and procedures * Quality Management: Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work * Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center * Ensure Cleanliness and quality of repair for all maintained vehicles. Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends * Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized * Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs. Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements Ensure Employee compliance with Safety and EPA regulations and requirements Financial Management: Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction * Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives * Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets. Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation * Responsible for the customer bill back process to include identification, review and approval of bill back opportunities * Responsible for ensuring proper documentation and explanation/ reporting of re-billable activity * Ensure data integrity in the Shop Management Online systems Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Ryder System Youngstown OH

Shift Supervisor

Pet Supplies Plus