Shift Supervisor (Full-Time)

Autozone, Inc. Markham , IL 60428

Posted 7 days ago

Position Summary

AutoZone's Full-Time Shift Supervisors assist the Store Manager with leading company initiatives and ensuring maximum productivity, training high performing AutoZoners in a safe environment, driving sales, controlling expenses and shrink, and remaining compliant with company procedures in accordance to AutoZone's expectation. Shift Supervisors exceeds customer's expectation by delivering a WOW! Customer shopping experience on assigned shifts by Living the Pledge every day.

Position Responsibilities

  • Assists Store Manager with supervising, training and developing store personnel

  • Assumes responsibility for the store operation and commercial department in the Commercial Sales Manager and Store Manager's absence, on assigned shifts

  • Assists with management of the Commercial and Hub Departments, (as applicable), to ensure commercial accounts and stores are serviced and deliveries are made as promised

  • Delegates and ensures store merchandising tasks are completed in a timely manner

  • Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountability

  • Ensures all company policies, and loss prevention procedures are followed

  • Utilizes ZNET to help customers locate merchandise or find suitable alternatives

  • Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)

  • Monitors cash flow, inventory and security control

  • Maintains sales productivity, store appearance and merchandising standards

  • Conducts and reviews all opening and closing procedures

  • Manages emergency situations and conduct proper emergency procedures

  • Follows proper accident procedures

  • Provides feedback regarding AutoZoner performance to the store manager

  • Assists with monitoring and managing all activities related to Risk & Safety Management to maintain a safe work environment

  • Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment

  • Processes returns and effectively manages inventory

  • Communicates AutoZoner issues and concerns to the Store Manager in a timely and confidential manner

  • Motivates AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits

Position Requirements

  • High School diploma or equivalent

  • ASE Certified preferred

  • Demonstrates high level of integrity

  • Excellent communication and decision making skills

  • Ability to drive customer service

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Associate

Walgreens

Posted 1 week ago

VIEW JOBS 11/4/2018 12:00:00 AM 2019-02-02T00:00 * Models and delivers a distinctive and delightful customer experience. * Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. * Implements Company asset protection procedures to identify and minimize profit loss. * Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). * Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. * Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. * Has working knowledge of store systems and store equipment. * Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. * Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). * Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. * Complies with all company policies and procedures; maintains respectful relationships with coworkers. * Completes special assignments and other tasks as assigned. Training & Personal Development * Attends training and completes PPLs requested by Manager or assigned by corporate. Walgreens Markham IL

Shift Supervisor (Full-Time)

Autozone, Inc.