Shift Supervisor

Apply

Job Type

Full-time

Description

Position Title: Shift Supervisor

• The Aston

Reports To: Assistant Director

• The Aston Classification: Hourly (Non-Exempt); Essential

Location: NW, Washington, DC 20037

Hours: Varied; Required across all shifts daily (8am-4pm, 4pm-12am, 12am-8am); some overtime may be required.

About Us: Friendship Place is a nonprofit organization serving the Washington, DC, region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with community involvement. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs with positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults, and Veterans experiencing homelessness. We provide outreach, hospitality, health care, shelter, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field.

Our Core Values: Friendship Place is a Person

• First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to carry out their job tasks in a manner that is consistent with our core values. This includes the following:

• Excellence and Innovation

• Finding Ways to Say "Yes"

• Caring at the Core

• Agents of Change

• Support, Empowerment, and Development

• Inclusion, Diversity, Equity, and Collaboration

• Integrity and Accountability

Summary of Position: The Aston is a newly developed non-congregate shelter serving single adults and adult households without children experiencing homelessness in the District of Columbia. The Aston has the capacity to serve up to 190 residents with a variety of shelter bed environments, including medically vulnerable and medical respite beds, work beds, beds for seniors, ADA beds, and beds for couples and families with non-minor dependents. All residents of The Aston are matched through the Coordinated Assessment and Housing Placement (CAHP) system and are targeted to enter stable housing destinations within 3-6 months of program entry. The Shift Supervisor is responsible for ensuring the smooth operation and service delivery of scheduled Residential Aides on each shift. The position will ensure that intake procedures and unit assignments are completed for new resident placements, required room inspections are complete, and all documentation is filed per shift. The Shift Supervisor will serve as the liaison to security, janitorial, and food services during their scheduled shift.

Essential Duties and Responsibilities:

• Provides shift supervision to assigned Residential Aides to ensure smooth execution of program responsibilities, support services, and operations.

• Provides appropriate support and oversight of residents; supports and reinforces program policies and rules.

• Provides an efficient and safe working environment for residents, employees, and visitors to The Aston.

• Conducts and supports intake processes for newly assigned residents to The Aston; Explains program rules, rights, responsibilities, building procedures/schedule, and unit assignments.

• Ensures a shift log is maintained to record all activities and information regarding scheduled shifts.

• Provides de-escalation services to residents and contacts crisis services (MPD, Mobile Crisis, CRT, etc.) as necessary.

• Serves as primary point-of-contact for security, janitorial, and food vendors during the shift.

• Ensures appropriate noise levels within the building and enforces guidelines for quiet hours (overnight)

• Ensures that all Residential Aides always remain awake and alert on shift.

• Monitors and ensures the completion of required unit inspections on each shift; gathers and files documentation.

• Reports and documents maintenance and building concerns to the Assistant Director

• Ensures detailed completion and submission of all Unusual Incident Reports (UIR) or Critical Incident Reports (CIR) in the required timeframe during each shift.

• Coordinates the delivery, distribution, storage, and disposal of meal deliveries.

• Distributes residential supplies and support to residents as available (cleaning, hygiene, laundry, bedding, etc.).

• Actively participate in case meetings, staff meetings, and supervisions.

• Actively attend and participate in all required training per contract requirements.

• Perform other duties as assigned.

Requirements

Education/Experience Requirement

• A high school diploma or equivalent is required.

• Two (2) years of experience working in a residential or shelter setting is required.

• Prior supervisory experience is preferred.

• Prior relevant work experience in human or homeless services, psychiatric rehabilitation, additions, poverty, foster care, mental health, youth/young adults, communities strongly preferred.

Essential Skills and Competencies

• Solid decision-making and problem-solving skills (Identifies and resolves problems in a timely manner; uses sound and accurate judgment; Attention to detail)
• Strong oral communication skills (Ability to speak clearly and convey vital information to diverse audiences, active engagement in meetings)
• Strong written communication skills (Writes clearly, informatively, and with accuracy)
• Excellent Customer Service (Displays kindness and respect and meets service expectations; Upholds client confidentiality)
• Commitment to Growth and Development (Strives to build knowledge, skills, and best practices)
• Attendance/Punctuality (Consistently on time and ensures support coverage, as necessary)
• Teamwork and Collaboration (Balances team and individual responsibilities; gives/receives feedback; upholds confidentiality; pursues objectivity and open dialogue)
• Champions diversity, equity, and inclusion (Pursues cultural humility/sensitivity, racial equity, social justice, and inclusive perspectives/experiences)
• Strong work ethic, including integrity, honesty, professionalism, and accountability for actions and actions. (willingness to get "dirty" and support colleagues in achieving outcomes)
• Commitment to Organizational Practices and Culture (Mission, Core Values, Strategic Planning, and Compliance)
• Experience with Microsoft Programs (Word, Excel, PowerPoint, Outlook, etc.), Internet services, and web-based reporting systems.

Working Conditions

The position will spend most of the time moving through the program site providing supportive services to residents and desk settings for required reporting. The position will be required to complete floor rounds across the shift and be responsive to resident, residential aide, and vendor questions/requests.

Physical and Environmental Requirements

The position will spend most of the time moving through the program site providing supportive services to residents and desk settings for required reporting. Employees must be able to sit and stand for extended periods of time with repetitive motions and positions. Some lifting may be required (up to 20-25lbs).

Background Checks

The selected candidate will be required to complete and pass background checks specific to contract requirements that may include criminal history background check and fingerprinting, FBI Background Check, DC Metropolitan Police Background Check, State-of-Residence Police Background Check, DC Child Abuse Registry (CFSA), National Sex Offender Registry Check, Drug Panel and Alcohol Screening, Tuberculosis Test, and Driving Record check (for positions transporting participants), and confirmation of COVID-19 vaccination record.

Direct & Indirect Reports

Direct: None

Indirect: Assigned Residential Aides per shift (No Performance Management expectations)

Specific Requirements

The employee must have a valid government-issued ID and have reliable transportation to arrive at the worksite on time.

Other Details:

Application Deadline: This job is open until filled, or the hiring manager determines that they can no longer accept applications.

Compensation: The starting pay range is between $19.01 - $22.14 per hour. The starting salary is based on a step system. A candidate's starting pay determination is made based on meeting the basic position requirements, and current completed education, credentials, and work experience. Please Note: The step system is set and not open to pay negotiation.

Benefits: We offer an excellent benefits package including low-cost health insurance, health reimbursement, flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more! (Benefits are pro-rated for part-time employees).

COVID-19: All Friendship Place employees, regardless of their vaccination status, must continue to take precautions against the spread of COVID-19, in accordance with the agency's COVID-19 protocols and applicable law and guidance. This includes but is not limited to, wearing masks in congregated settings, washing their hands or using hand sanitizer often, monitoring their daily health, and staying home if they are exhibiting COVID-19 symptoms (or if they are otherwise prohibited from reporting to work by health provider under CDC, state and local guidance). Since the public health and legal landscapes regarding this policy are subject to frequent changes, Friendship Place reserves the right to amend or cancel this policy at any time at its sole discretion, consistent with applicable law, consistent with CDC guidelines and the DC Department of Health.

Location: Washington, DC

Interview Process: Phone screening, panel style interview, final interview.

Website: www.friendshipplace.org

Diversity & Equal Opportunity Statement: Friendship Place is an Equal Opportunity Employer. We are committed to maximizing the diversity of our team and want to involve all those who can contribute to our inclusive culture. We support all qualified individuals within our workforce without regard to race, color, religion, gender, sexual orientation, gender identity and expression, age, national origin, marital status, citizenship, disability, veteran status, personal appearance, familial status, family responsibilities, political affiliations, matriculation, credit, and any other characteristic protected by applicable law.

How to Apply: Interested applicants should apply via the organizational website. All of our current career openings can be found by visiting: https://friendshipplace.org/who-we-are/careers/

Salary Description

$19.01 - $22.14