Shift Supervisor Management Trainee

CVS Health Gilroy , CA 95020

Posted 2 days ago

Job Description:

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions:

  • Work effectively with store management and store crews

  • Supervise the store's crew through assigning, directing and following up of all activities

  • Effectively communicate information both to and from store management and crews
    2.Customer Service

  • Assist customers with their questions, problems and complaints

  • Promote CVS customer service culture. (Greet, offer help, and thank)

  • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers

  • Maintain customer/patient confidentiality

Required Qualifications

Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills. Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed.

Preferred Qualifications

Experience in retail


High school diploma or equivalent required

Business Overview

CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers.

What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation's largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law.

CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
EPL Shift Supervisor

WKS Restaurant Group

Posted Yesterday

VIEW JOBS 7/18/2018 12:00:00 AM 2018-10-16T00:00 Position Purpose: To supervise an assigned shift, designed to develop leadership skills required for the Restaurant Manager position. Placement in the Organization:. Is responsible Reports to a member of the management team. Supervises hourly restaurant employees during the shift. Resonsibilites/Duties/Activites: * Directs and establishes priorities for the crewmembers during their shift. Assigns work stations. * Coaches, counsels and disciplines crew members. Is responsible for taking appropriate disciplinary action. * Maintains positive employee relations through effective supervision. Ensures a harassment free work environment for all employees and guests during the shift. * Fill in for crewmembers during break periods. May cover a work station for all or part of the shift. * Accounts for and manages all company funds during the shift. Completes safe audits, cash drawer counts, bank deposits, coin and change orders, and shift end balances. * Completes administrative tasks required on assigned shifts. * Prepares product orders when necessary. * Adjust the number of employees on duty based on anticipated sales volume to maintain productivity and guest service standards. * Orients and trains new crew members. Cross-trains crew members. * Is accountable for proper handling of all food products. Ensures that products meet standards. * Prevents food shortages, waste, and theft. * Reports employee issues to the General Manager, Assistant Manager, District Manager, or Human Resources Manager, as appropriate. * Accounts for all company funds and inventory on assigned shifts, and ensures that cash handling, banking, and security procedures are in effect. * Ensures that service meets expectations for speed, accuracy and friendliness. Resolves guest complaints on shift. Report significant complaints to General Manager or Assistant Manager. * Checks in deliveries. * Ensures that shift is run in compliance with company standards and procedures. Experience/Education/Qualifications * At least 18 years old * Be able to speak, read, and write English * Ability to complete basic math skills * Must have a use of personal car; valid driver's license * Meet state, county, or municipal regulation pertaining to health and food handling. * Must possess basic computer and math skills, including understanding of units of measurement. * On last performance evaluation, was rated Exceeds Requirements * Has demonstrated effectiveness at analyzing situations that affect operations, proposing and implementing solutions Physical Requirements: * Extensive standing * Exposure to heat, steam, smoke, and cold. * Reaching heights of approximately 6 feet and bending to touch the floor * Must have high level of mobility/flexibility in space provided. * Bending, reaching, and walking. * Communicating with customers. * Using a computer. * Able to lift up to 40 lbs. WKS Restaurant Group Gilroy CA

Shift Supervisor Management Trainee

CVS Health