Shift Supervisor Management Trainee

CVS Health Laurel , MD 20708

Posted 3 weeks ago

Job Description:

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions:

1.Management

  • Work effectively with store management and store crews

  • Supervise the store's crew through assigning, directing and following up of all activities

  • Effectively communicate information both to and from store management and crews

2.Customer Service

  • Assist customers with their questions, problems and complaints

  • Promote CVS customer service culture. (Greet, offer help, and thank)

  • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers

  • Maintain customer/patient confidentiality

Required Qualifications

Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills. Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed.

Preferred Qualifications

Experience in retail

Education

High school diploma or equivalent required

Business Overview

It's a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.

At CVS Health, we work every day to help people on their path to better health. Never has it been more important for us to deliver on our purpose to our valued customers, patients, members, and employees.

With a presence in communities across the country, CVS Health colleagues are and will continue to be a critical piece of the country's health care solution. The health and safety of our employees, patients, customers, and members is our top priority as we face the impact of COVID-19 together. If you would like to learn about the actions we are taking as a company as we learn more about COVID-19 and its spread, we encourage you to visit our COVID-19 resource center at https://cvshealth.com/covid-19

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace.

We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. Please note that we only accept applications for employment via this site.

We provide reasonable accommodations to qualified individuals with disabilities. If you need to request an accommodation, a qualified interpreter, written information in other formats, translation or other services, please contact our Advice and Counsel Reasonable Accommodations team by emailing Advice and Counsel Reasonable Accommodations team or calling 877-805-9511.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout, contact the Modern Hire Help Desk at 1-877-451-1695 or cvs_support@modernhire.com.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Shift Lead

Taco Bell

Posted 6 days ago

VIEW JOBS 7/7/2020 12:00:00 AM 2020-10-05T00:00 "You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees." Position Summary Provides leadership and great customer service while displaying ownership and operational responsibility while running a shift. Seeks assistance from others when appropriate and willing to provide help and guidance as needed. Accountability Scope Describe the primary accountability impact of this position over business activities such as revenue generation, expense management, capital sending, budgeting, regulations, etc. (EX: fiduciary owner, primary provider, final authority, etc.) Short and long-term success of the restaurant is impacted by management's role in achieving 100% customer satisfaction and 100% compliance of Company and government regulations including Food and Safety, Department of Labor, and Company in-store image standards. Principal Responsibilities SERVING THE CUSTOMER - Delivers "CHAMPS" and "Customer Mania" initiatives including LAST; executes Speed With Service (SWS) goals; resolves guest complaints quickly while maintaining positive relations; makes sound business decisions quickly while always keeping the safety and satisfaction of the guest in mind; maintains a friendly and courteous work environment; ensures restaurant team is clean and orderly in appearance; ensures safe, quality products are delivered to guests. LEADING THE RESTAURANT TEAM - Act as role model by following Company appearance and uniform standards; participates in restaurant goal-setting and commits to achieving these goals; assists crew members in maintaining the Company's performance standards; provides constructive feedback to the crew; be accessible to hear concerns and escalate to higher level of management if necessary to resolve; collaborates with the restaurant team to solve problems and make decisions; facilitates conflict resolution in a constructive manner to maximize teamwork and productivity while assuring employee and customer safety according to Company policy; communicates effective written and verbal reports to management team. MANAGING THE BUSINESS - Ensures products are prepared correctly and according to Company standards, such as overseeing proper rotation, preparation, portioning, cooking and holding times of product; ensures restaurant equipment is clean and working correctly and responding quickly and appropriately when it is in need of maintenance or repair; responding quickly and appropriately to resolve safety and security issues. Securing the Company assets with integrity including, but not limited to Company cash, equipment and inventory in accordance with Company policy Assists in managing employee labor with acceptable variances and according to state and federal labor laws and maintains 100% compliance with minor work rules; manages food cost within acceptable variances; coordinates opening and closing procedures in a timely and safe manner; assists in executing marketing programs including suggestive selling, consumer education and correct placement and maintenance of Point of Purchase (POP) advertising; maintains restaurant team productivity through proper deployment during each shift; facilitates team training when needed; recognizes and assists in business needs outside of the restaurant. COMPLIANCE - Maintains certification in food safety program and Company sanitation standards. Supports and executes requests of the supervisors and runs effective shifts. Is open and understanding of concerns. Is respectful and accessible for Crew Members who come for assistance. Elevates any concerns to the next level of management. Key Relationships Restaurant Team - provides work direction, builds respectful, trusting relationships; maximizes teamwork and productivity while assuring employee safety. Restaurant Management - provides operational reports and sharing/seeking advice on problem issues; secures Company assets. Strong Customer Relationships in building loyalty, protecting brand integrity, and securing customer safety, etc. Knowledge and Skill Requirements Education: High School diploma or equivalent preferred. Experience: One year Restaurant experience required with proven lead experience on all shifts. Specialization: (licenses, certifications, etc…) Must be 18 years of age. Shift Manager certified. Food safety certification according to state or local requirements. Reliable transportation, valid driver's license, driving record and state mandated insurance for positions that require driving such as Above Store Leader, General Manager, Assistant Manager and Shift Managers. Key Challenges * Personal Effectiveness - Takes personal ownership of tasks and responsibilities; handles constructive criticism with maturity; operates under minimal direction and supervision, showing self-motivation and self-direction. * Organization - Demonstrates discipline with excellent follow through and attention to detail skills. Shows initiative and flexibility in managing multiple tasks. * Collaborative - a "team player," models an optimistic attitude, builds trust with employees and rapport with customers. * Professional Focus - is punctual and flexible in maintaining hours of employment; models effective work performance and safety in an environment where there is constant change and minimal direct supervision; communicates viewpoints and concerns to fellow employees and managers in a constructive manner. Taco Bell Laurel MD

Shift Supervisor Management Trainee

CVS Health