Shift Supervisor Management Trainee

CVS Health Milford , MA 01757

Posted 3 weeks ago

Job Description:

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions:

1.Management

  • Work effectively with store management and store crews

  • Supervise the store's crew through assigning, directing and following up of all activities

  • Effectively communicate information both to and from store management and crews

2.Customer Service

  • Assist customers with their questions, problems and complaints

  • Promote CVS customer service culture. (Greet, offer help, and thank)

  • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers

  • Maintain customer/patient confidentiality

Required Qualifications

Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills. Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed.

Preferred Qualifications

Experience in retail

Education

High school diploma or equivalent required

Business Overview

It's a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.

At CVS Health, we work every day to help people on their path to better health. Never has it been more important for us to deliver on our purpose to our valued customers, patients, members, and employees.

With a presence in communities across the country, CVS Health colleagues are and will continue to be a critical piece of the country's health care solution. The health and safety of our employees, patients, customers, and members is our top priority as we face the impact of COVID-19 together. If you would like to learn about the actions we are taking as a company as we learn more about COVID-19 and its spread, we encourage you to visit our COVID-19 resource center at https://cvshealth.com/covid-19

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace.

We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. Please note that we only accept applications for employment via this site.

We provide reasonable accommodations to qualified individuals with disabilities. If you need to request an accommodation, a qualified interpreter, written information in other formats, translation or other services, please contact our Advice and Counsel Reasonable Accommodations team by emailing Advice and Counsel Reasonable Accommodations team or calling 877-805-9511.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout, contact the Modern Hire Help Desk at 1-877-451-1695 or cvs_support@modernhire.com.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Manager Program Management

Seracare Life Sciences Inc

Posted 1 week ago

VIEW JOBS 7/4/2020 12:00:00 AM 2020-10-02T00:00 Senior Manager, Program Management LGC Group is a UK-headquartered life sciences measurement and testing business with >$510m of annual revenue and >2,500 employees globally. LGC's Clinical Diagnostic Business Unit (CDBU) exists within the Standards Division and is comprised of two operating entities - SeraCare Life Sciences and Maine Standards Company. We are in vitro diagnostic (IVD) manufacturers of clinical diagnostic quality solutions to the extended life science industry. Our 200+ employees operate FDA-registered and ISO 13485-accredited facilities in Maine, Massachusetts and Maryland and support diagnostic professionals in laboratories across the globe. We partner with IVD developers, pharmaceutical, CRO and academic institutions to share our expertise and resources in clinical chemistry, immunochemistry, serology, molecular diagnostics and clinical genomics. We are committed to improving patient healthcare by offering products and services that support accurate and reliable diagnostic results. Job Purpose The Program Manager role will be responsible for coordinating and managing LGC CDBU's program of strategic initiatives and projects and ensuring that program and project objectives are met. The PM will lead periodic steering team and project governance meetings to provide the CDBU Executive Leadership team with timely updates on overall program and individual project status, and identify and mitigate risks to project timelines, budget, quality, and scope. The PM provides guidance to multi-disciplinary project teams to ensure accountability to timelines, budget, quality, and scope. Key Responsibilities * Develop program management process for the CDBU, including program dashboard, project status reporting, and governance/steering committee structure. * Lead periodic steering team and project governance meetings. * Manage program management operations (scheduling meetings, sending agendas, defining meeting objectives, preparing minutes and following-up with team members on critical action items). * Manage overall program timelines and work closely with project teams to identify/define resource needs and risks, as well as identifying and understanding key project dependencies within the program to ensure seamless project execution. * Implement program and project management tools and templates to facilitate effective planning and communication. * Act as Project Manager where required on key projects and initiatives. * Coach and mentor functional area project team leads to effectively manage projects. Knowledge, Experience and Technical Skills * Strong project management, leadership, and active facilitation skills to ensure achievement of program goals and timelines. * Ability to inspire, motivate, and hold accountable cross-functional teams in order to meet timelines within budget & scope. * Ability to effectively communicate to and interact with all levels of the organization. * Exceptional interpersonal, organizational, and influencing skills * Passion for continuous improvement and the ability to successfully lead company-wide change efforts * Goal-oriented individual who enjoys problem solving and who actively seeks additional learning. Education and/or Experience * Bachelor's degree in business, or relevant Life Sciences area required * Master's degree in business preferred * 5 to 10 years of increasing leadership/responsibility in Project or Program Management roles required * Industry experience in biopharmaceutical, medical device, biologics, or diagnostic manufacturing companies preferred * Experience managing programs and project across organizations with multiple sites strongly preferred. * Experience with Lean Manufacturing practices preferred * Expert knowledge of Microsoft Office suite including Word, Excel, PowerPoint required. * Expert Knowledge of Microsoft Visio required. * Expert knowledge of Microsoft Project (or similar) required. * PMP Certification preferred Physical Demands The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Requires prolonged sitting and working at a computer monitor. Repetitive motion using a keyboard for long periods of time. May occasionally be required to lift and move material weighing up to 10 lbs. Work Environment The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Agreeable work environment typical of an open office setting with some exposure to noise from office machines. * Occasional travel to business sites, including international, may be required. Please apply directly to our website and please Please include a Cover Letter with your application. Seracare Life Sciences Inc Milford MA

Shift Supervisor Management Trainee

CVS Health