Shift Supervisor Management Trainee

CVS Health Vicksburg , MS 39183

Posted 3 months ago

Job Description:

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions:
1.Management

  • Work effectively with store management and store crews

  • Supervise the store's crew through assigning, directing and following up of all activities

  • Effectively communicate information both to and from store management and crews
    2.Customer Service

  • Assist customers with their questions, problems and complaints

  • Promote CVS customer service culture. (Greet, offer help, and thank)

  • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers

  • Maintain customer/patient confidentiality

Required Qualifications

Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills. Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed.

Preferred Qualifications

Experience in retail

Education

High school diploma or equivalent required

Business Overview

It's a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace.

We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT.

We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
QSR Supervisor Trainee

Circle K Stores, Inc.

Posted 2 months ago

VIEW JOBS 1/18/2020 12:00:00 AM 2020-04-17T00:00 Job Description Restaurant BU - Region - 03 - Market 03: 4460 Clay Street, Vicksburg, Mississippi 39183 Circle K is a great place to work! Here is why: Our global family of 130,000 people in over 16,000 stores and 25 countries is who makes that possible for our millions of clients worldwide, which is why we are committed to helping them achieve their goals and grow with us. We set ourselves apart by our culture of pride: pride in our people and their development, pride in serving others, what we've built and what we are striving to achieve. No matter where you come from or where you are heading in your career, there is a place for you to grow at Circle K: learn and advance in one of our stores near you or take on a new challenge in our support offices here and around the world. When you grow, we grow - together. Minimum Qualifications The minimum qualifications for a QSR Supervisor are: * High School diploma or GED preferred. * Experience in retail sales preferred. * Experience to perform the essential duties, responsibilities and working in the conditions described below. * Ability to supervise and train for the use of equipment, tools and materials listed in the QSR Representative (QSRR) and QSR Unit Assistant (QSRUA) job description. * Ability to supervise and manage the functions listed in the QSRR and QSRUA job description. * Ability to use computer, or acquire those skills necessary to use a computer at the site, which includes analysis of reports, inventory control, cash control, counseling notices, etc. * A valid driver's license and adequate transportation to/from bank and various management meetings. * Ability to communicate (orally and in writing) in English. * Perform other duties as assigned or delegated by his/her supervisor. ESSENTIAL DUTIES, RESPONSIBILITIES AND SKILLS Leadership and Management * Recruit, hire and train positive, enthusiastic employees, ensuring excellent customer service. * Develop, manage and assign tasks appropriately to ensure the site is clean, adequately stocked, organize and well kept based on Company standards. * Maintain a professional and supportive image among subordinates and supervisor. * Schedule employees within Company guidelines to maximize customer service and maintain site image. * Implement non-discriminatory related management skills while hiring, training, developing, promoting, counseling, motivating and separating employees. * Assigns, schedules and evaluates work of his/her subordinates. Site Relationships * Develop positive and professional relationships with all suppliers. * Promote excellent service and resolve customer complaints in a timely, professional manner. * Promote and ensure a safe, positive public image within the neighboring community. Training and Development * Prepare on-going and timely performance appraisals in writing for all employees, providing proper performance based feedback. * Train all employees ensuring that customer service site image and marketing execution meet Company standards while adhering to franchise standards. * Train all employees on safety procedures and promote safety awareness on an ongoing basis. Communication * Develop ways and means to ensure that all employees receive proper communication in a timely manner. * Establish periodic on-going communication meetings with all site employees and the Market Manager of Food Service. Organizing and Planning * Evaluate and develop specific action plans to address the needs of the site in order to reach the desired objectives. * Organize and maintain all site files and manuals. * Manage and supervise store employees to ensure that all required and requested reports due are completed accurately and timely. * Inventories and orders products for the unit to ensure in-stock conditions. * Manage and supervise store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly. * Ensure that all required employment related posters and signs are in a place that is easily accessible to all employees. Financial * Analyze daily sales and expense information and take appropriate action to maximize sales and net profits. * Budget and forecast P&L lines, as well as understand and manage merchandise margins. * Safeguard and account for all money received and disbursed. * Perform all other financial analysis necessary to maximize sales and net profits. Working Conditions * Performs approximately all work indoors but will be required to work outside in order to clean QSR areas, take out garbage during day or early evening hours, etc. * Be exposed to occasional cold temperature extremes while supervising or managing store employees performing occasional work in a walk-in cooler and/or freezer. * Be exposed to occasional noise. * Work with a minimum of direction and supervision. * At all times work as an effective manager, supervisor and leader. * Ability to lift heavy objects (up to 50 pounds). * Ability to stand and/or walk for an entire shift. THE ABOVE STATEMENTS REFLECT THE GENERAL QUALIFICATIONS/DUTIES AND/OR RESPONSIBILITIES NECESSARY TO IDENTIFY THE JOB AND ARE NOT NECESSARILY INTENDED TO SET FORTH ALL OF THE SPECIFIC REQUIREMENTS OF THE JOB. NOTE: This job description may change periodically as required by business necessity, with or without advance notice to or consent by the employee. Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: In English In Spanish Circle K Stores, Inc. Vicksburg MS

Shift Supervisor Management Trainee

CVS Health