Shift Supervisor (Full-Time)

Autozone, Inc. Mattoon , IL 61938

Posted 3 days ago

Position Summary

AutoZone's Full-Time Shift Supervisors assist the Store Manager with leading company initiatives and ensuring maximum productivity, training high performing AutoZoners in a safe environment, driving sales, controlling expenses and shrink, and remaining compliant with company procedures in accordance to AutoZone's expectation. Shift Supervisors exceeds customer's expectation by delivering a WOW! Customer shopping experience on assigned shifts by Living the Pledge every day.

Position Responsibilities

  • Assists Store Manager with supervising, training and developing store personnel

  • Assumes responsibility for the store operation and commercial department in the Commercial Sales Manager and Store Manager's absence, on assigned shifts

  • Assists with management of the Commercial and Hub Departments, (as applicable), to ensure commercial accounts and stores are serviced and deliveries are made as promised

  • Delegates and ensures store merchandising tasks are completed in a timely manner

  • Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountability

  • Ensures all company policies, and loss prevention procedures are followed

  • Utilizes ZNET to help customers locate merchandise or find suitable alternatives

  • Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)

  • Monitors cash flow, inventory and security control

  • Maintains sales productivity, store appearance and merchandising standards

  • Conducts and reviews all opening and closing procedures

  • Manages emergency situations and conduct proper emergency procedures

  • Follows proper accident procedures

  • Provides feedback regarding AutoZoner performance to the store manager

  • Assists with monitoring and managing all activities related to Risk & Safety Management to maintain a safe work environment

  • Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment

  • Processes returns and effectively manages inventory

  • Communicates AutoZoner issues and concerns to the Store Manager in a timely and confidential manner

  • Motivates AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits

Position Requirements

  • High School diploma or equivalent

  • ASE Certified preferred

  • Demonstrates high level of integrity

  • Excellent communication and decision making skills

  • Ability to drive customer service

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Shift Supervisor (Full-Time)

Autozone, Inc.