Shift Supervisor

Caci International Inc. Springfield , VA 22156

Posted 3 weeks ago

Job Description:

CACI has an exciting opportunity for a Shift Supervisor supporting our Enterprise Network Operations Center in Virginia.

What You'll Get to Do:

Act as Shift Supervisor supporting the Enterprise Network Operations Center to ensure monitoring, tracking, and documenting of Severity Level incidents and escalation of incidents affecting critical business functions.

  • Monitor and track service impacting changes in the enterprise infrastructure.

  • Work with Service Operations team staff during the installation, upgrade, or decommissioning of infrastructure equipment or software to monitor and track potential impact to the enterprise

  • Monitors and analyzes critical incident alerts regarding outages or degradation in services affecting the enterprise using monitoring tools

  • Assist with the development and maintenance of standard operation monitoring procedures

  • Assist with Major Incident Severity Level calls (standing up conference calls, identifying appropriate service line resources, documenting a timeline of events)

  • Preparing, updating, and reporting Situational Awareness to the ENOC PMO and Client Liaisons

  • Monitor planned and unplanned service impacting changes

  • Assist with preparation of Outage and Resolution Notifications for Severity Level Incidents, Advisory Notifications, Planned Outage Notifications, and updates to those outages

  • Assist with SharePoint Outage Tracker entries and updates

  • Assist with setting up conference bridges in support of Severity Level 1s and 2s and engaging appropriate resources

  • Archiving of Daily Operations Report and Shift Change Log (Day Shift)

  • Perform trend analysis reports as requested

  • Check on the status of Critical Site Tickets and close if possible

  • Check on the status of Prolonged/Multiple Transfers of Tickets and close if possible


  • Bachelors' Degree + 3-4 years working in a technical environment as it relates to IT issues

  • Associates Degree +5- 6 years

  • 8 Years IT Experience without Degree

  • Hold an ITIL and/or technical certification

  • Technical background and strong IT skills/knowledge in networking, exchange, or desktop support

  • Strong understanding of ITIL concepts


  • Proficient in word processing, spreadsheets, and desktop applications

  • Strong communication and interpersonal skills

  • Strong logic and analytical skills

  • Strong customer service skills and experience

  • Excellent oral and written communication skills

  • Proven ability to multi-task, prioritize, and attention to detail in a fast-paced environment

  • Excellent organizational skills

  • Basic knowledge of ServiceNow, Windows Desktops and other IT Service Management Systems

What We Can Offer You:

  • We've been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.

  • For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.


Job Location


CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Shift Supervisor

Panera Bread Co

Posted 6 days ago

VIEW JOBS 8/18/2019 12:00:00 AM 2019-11-16T00:00 Shift Supervisor A fresh approach to work. Shift Supervisor When you join Panera LLC, as a Shift Supervisor, you join in our belief that food should not only taste good, but also be good for you. As a shift manager, you will be a part of something special where you will have the opportunity to connect with our amazing customers, impact our growing business, and most importantly serve local communities across the country. Come make a difference with Panera as a Shift Supervisor today! This is a great opportunity to begin developing your shift manager skills and prepare for a potential career path as a restaurant manager at Panera LLC. Shift Supervisor About the Shift Supervisor position: * As a Shift Supervisor you will support operational excellence and strive to consistently exceed customer expectations * Take the lead, with responsibilities that range from assisting customers to supporting the entire bakery-cafe team * Inspire associates to have fun while delivering a great guest experience * Work as a team player with a passion for continuous learning We're looking for: * Motivated team player with great communication and people skills * Leadership experience in a food service or retail environment * Must understand and practice basic food safety * Minimum age – 18 years of age Panera Perks Enjoy the good stuff: * Competitive compensation * Food discounts * Health benefits * 401(k) with company match * Paid vacation * Development opportunities * Nationwide discount program for merchandise and services * Education discount Equal Opportunity Employer 601394 West Springfield, VA - Rollin Road Panera Bread Co West Springfield VA

Shift Supervisor

Caci International Inc.