Shift Monitor (Overnight)/Shield Of Hope/Chicago

Salvation Army USA Chicago , IL 60602

Posted 2 months ago

Overview

DOING THE MOST GOOD

Do you want to use your skills and talents to make a lasting difference in the world? The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need.

We are mission-driven, diverse, collaborative, and focused on positive results for people. Join us in making a difference.

POSITION TITLE: Shift Monitor (OVERNIGHT)

LOCATION/DEPT: Emergency Homeless Assessment and Response Center

REPORTS TO: Program Director

FLSA CATEGORY: Non-Exempt

STATUS TYPE: Full-Time

DEPARTMENT MISSION

To support the full mission of The Salvation Army by providing compassionate, professional service to the families residing at the Emergency Homeless Assessment and Referral Center and the community in a team-focused manner with the entire staff.

OUTCOMES

Shift Monitors provide consistent stability and safety to the program through their direct service to the clients. This service includes professional interactions, distribution of basic supplies, communicating with donors, service providers and the community, and offering support to the Program Director and Case Manager. This includes assistance with written and oral communications and while maintaining confidentiality.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

Program/Administrative DutiesPerform general front desk duties including reading daily emails, handling mail, managing appointments, handling incoming/outgoing phone calls (directing calls to appropriate staff) in a courteous and professional manner and other related duties.Facilitate initial placement of guest(s) to the Emergency Homeless and Referral Center to include, but not limited to, conducting orientation and facilitating access to assigned room.Notify Program Director, Program Coordinator and the Case Managers in writing of any special mental health, and/or dietary accommodations of guests they may disclose.Conduct nightly bed check of all guests (families) and document.Prepare unusual incident report and/or program violation reports as needed and/or warranted. Distribute to designated personnel.Inform Program Director, Security, Program Coordinator and the shift staff of program violations that threaten the life, health, safety intervention (to include emergency services personnel). Contact 911 as needed to immediately address a crisis situation.Conduct daily room checks, document and submit information to designated Notify Housekeeping and/or shift staff of impending new placements and guest departures.

Provide oversight of guests belongings stored on site for five (5) days. Notify Program Director, Program Coordinator and other shift staff if guest has not retrieved belongings after five days. When necessary clean and prepare newly vacated room for possible new placements.Perform daily facility checks ("rounds") lock up designated areas as directed.Maintain confidentiality of guest information (verbal/written).Perform data entry and/or report writing of daily and/or monthly demographics and program statistics.Attend designated training when enrollment in the center is low.

Assist the Program Director and Program Coordinator in contacting referral shelter to check on the availability daily.Assist the Program Director and Program Coordinator in making referrals when vacancies exist that will accommodate client in the Emergency Homeless Assessment and Referral Center when vacancies exist at referral shelters or other suitable housing can be arranged.Work with the Program Director and Program Coordinator to relocate or place clients enrolled in the Emergency Homeless Assessment and Referral Center in appropriate/affordable alternative housing within ten to twelve days of enrollment. Client InteractionServe as meal monitor on assigned days (or as required) to provide coverage. Encourage guest compliance by checking on-site availability of guests.

Verbally request guests attendance at breakfast if on-site.Prompt guests to adhere to program guidelines for appropriate conduct and utilization of program services and facilities.Perform safety checks of guests' baggage and/or guest rooms as necessary to prevent the concealment and storage of alcohol, drugs, weapons, and/or hazardous materials (i.e., combustible/fire agents, smoking materials or other) as necessary or upon request by case management and/or supervisory staff.Direct guests to address any/all social service issues to the Program Director, Program Coordinator and assigned Case Manager (Program Coordinator during absences). This includes issues pertaining to family, self, mental health/emotional, financial, substance abuse, parenting, and/or physical).Promote the supervision of minor children at all times during guest placement. May provide verbal prompting to parents (in cases of non-compliance). Document and report non-compliance of parental supervision to Program Director, Program Coordinator and/or Case Manager.Store and distribute guest cigarettes and smoking paraphernalia. Discourage and monitor guest compliance with no smoking on site or in guest room, only the outdoor designated areas.

Other DutiesReport maintenance requests to Program Director, Program Coordinator and janitor and document as required.Provide light housekeeping tasks, i.e. straightening up the conference room and copy room, some vacuuming, sweeping, moping and trash and snow removal.Provide assistance in ensuring coordinated efforts with other areas, as assigned.Attend staff meetings as required.Wear Salvation Army uniform shirt during shift at all times. Shirts must be returned at time of termination/resignation.All other duties as assigned.

Qualifications

EDUCATION/EXPERIENCE

  • Minimum of high school diploma or GED equivalent.
  • 2 years' work experience working with homeless families or individuals.

COMPETENCIES

  • Good communication and interpersonal skills.

  • Knowledge of or a willingness and aptitude to learn the concepts involved with serving low-income families.

  • Demonstrated ability to use initiative and be a self-starter.

  • An ability to work with confidential material.

  • An attention to detail, procedures, processes and policies.

  • A positive attitude and the ability to be flexible in light of changing job situations/priorities.

  • Willing to promote the mission of The Salvation Army.

PHYSICAL DEMANDS/WORK ENVIRONMENT

This position is required to do light physical work and must be able to walk up three flights of stairs at a time and lift up to 35lbs. Push and pull objects up to 50 pounds.

In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC.

The work environment for this position is a residential environment with a low to moderate noise level.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Mobile Patrol Officer Chicago Loop Overnight Shift

Titan Security

Posted 2 months ago

VIEW JOBS 10/18/2020 12:00:00 AM 2021-01-16T00:00 Overview Titan Security is currently recruiting for Full-Time Mobile Patrol officer to work at a commercial property in the Chicago Loop. Started in 1994, Titan Security is one of the largest privately-held security services providers in the Chicagoland area and we are growing! Join a leading company in one of the fastest growing industries. Mobile Patrol Officers responsibilities include, but are not limited to: Responsibilities * Supervise the day to day operations of selected business portfolio(s) during shift times, respond to designated operational issues for all assigned client sitefacilities. * Report all operational matters directly with V.P. Operations and members of senior management. * Project a security presence, which may include operating a vehicle to perform patrol, inspection, and/or incident response services. * Checks for unsafe conditions, hazards, security violations, and unauthorized persons; inspects buildings, grounds and security devices; monitors and sets security devices. * Ensure that all client sites are provided with high quality security services toprotect people and property. * Build, improve, and maintain effective relationships with both client and employees. * Coordinate necessary support services to effectively manage client sites to meet or exceed financial and operational goals and provide excellent customer service. * Ensure all required reporting and contractual compliance requirements are met. * Handle all escalated security issues or emergency situations appropriately. * Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, recognition, etc.). * Effectively and accurately post all pertinent notices and communications to staff. * Coordinate and/or conduct site-specific "on the job training", client-specific training and/or annual refresher training for staff by adhering to Titan's trainingstandards. * Reconcile logs, shift responsibilities and patrols; review incident reports prior tosubmitting to clients and coordinate preliminary investigations. * Develop/maintain operational procedures and post orders that are always available for emergency reference by staff. * Train and qualify to work assigned posts. Understand the specific and general post instructions for all assigned posts. Maintain practical knowledge of alladditional and emergency post instructions that are called for by our clients. * Ensure that all assinged officers are maintaing the appropriate knowledge base of various client specific Standard Operating Proceedures. * Effectively utilize access control systems, visitor management systems and CCTV systems as needed. * Monitor security cameras that are within the facilities as applicalbe. * Respond to incidents including property emergencies. * Conduct general patrols of the client properties during various hours, if required, including numerous flights of stairs and frequent patrols of the exterior in any weather conditions. * Ability to stand/sit/walk and Drive for extended periods of time. * Conduct random Post Inspections of officers on duty in order to ensure proper officer training level, and adherence to company policies, and Client mandated response to alarms or other urgent situations. * Clearly and accurately record data such as property damage, unusual occurrences, and malfunctioning of equipment, results of Security Officer post inspections to Titan management. * Provide excellent Customer Service to all parties encountered while on duty. * Other duties as assigned. * Due to the nature of this assignment, special attention is paid to those candidates that are able to successfully demonstrate: A work history illustrating a progressivley increasing security/customer service related skill sets and resposibilities with an emphasis in a supervisory capacity work, communication center protocol, knowldge of security operations, in addition to an advanced level computer proficiency/technological skills, specifically as it relates to established physical security needs. * Having any, or a combination of the above listed attributes may increase you chances of selection Qualifications Education and/or Experience: High School diploma orgeneral education degree (GED) and 1 year prior satisfactory employment as anSecurity officer, Mobile patrol Officer, or directly related experience. Must be at least 25 years of age. Certificates, Licenses, Registrations: Ability to acquire and maintain a valid Illinois PERC. All state mandated training requirements inclusive of a 20 Hour Certificate. A valid driver's license with a satisfactory DMV history. Language Skills: Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus. Other Qualifications: Ability to pass pre-employment drug screen and criminal background check. Must maintain a working telephone number though which we can contact you. Physical Demands:The physical demands are based on the contract and must be met by an employee to successfully perform the essential functions of this job. A list of these job duties is inclusive of, but not limited to: candidates must be able to stand for extended periods of time; be able to lift, push, and/or pull at least 75lbs.; be able to accommodate foot patrols on the interior & exterior of the assigned facility; be able to perform assigned duties regardless of inclement weather. Salary & Benefits: Compensation is $14.00 per hour based on experience, plus paid time off, medical insurance, dental insurance, paid holidays, and pension/retirement benefits. Skills-enhancing training and opportunities for career growth and promotion. EOE/M/F/D/V Titan Security Chicago IL

Shift Monitor (Overnight)/Shield Of Hope/Chicago

Salvation Army USA