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Summary Description:
The Shift Manager is accountable for leading the Restaurant Associate staff to deliver Steak 'n Shake operational and financial standards on scheduled shifts. The Shift Manager has accountability on his/her shift for the correct delivery of Steak 'n Shake procedures, policies and specification which deliver the highest quality burgers and shakes along with extending great service to our Guests.
Requirements and Other Information:
18 years or older
Valid Driver's License
Reports to the General Manager
Non-exempt position eligible for overtime
Responsibilities
Execute a daily review of all areas of the restaurant - ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / re-stocked for meal periods, and constantly moving through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved.
Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence.
Maintain strict compliance with health, safety and security standards and procedures.
Enforce Company safety, anti-harassment, and anti-discrimination policies.
Effectively interact with Guests to ensure we exceed their expectations by providing guests the highest quality food and great service. Immediately address Guest concerns and complaints.
Create a positive team environment with knowledgeable associates working together through shift huddles and ongoing coaching.
Assign and verify all side work is accurately and efficiently completed.
Maintain strict adherence to the cash handling and banking policies and procedures.
Identify and report risk management situations - e.g. slip/fall reporting, employee injury, food quality/food-based illness, etc.
Comply with and enforce Company dress and appearance standards.
Ability to communicate effectively with and manage various vendors (e.g. landscapers, window cleaners, etc.)
Any other operations task as determined by Company leadership.
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Walgreens
Posted 2 weeks ago
VIEW JOBS 2/12/2021 12:00:00 AM 2021-05-13T00:00 Overview As a Walgreens shift lead, you'll develop and enhance your leadership abilities as an indispensable asset to our store staff. As a liaison between management and non-management team members, you'll be a key part of ensuring that excellent customer service is delivered to our customers. You'll also provide leadership to team members by communicating tasks from the store manager, coaching on warehouse and vendor orders, and handling day-to-day cash functions. You'll have the tools and guidance available to lead team members and support store management, giving you the opportunity to serve in a vital role on our front-end team. * Flexible hours * Level: Entry-Level * Travel: 0% Benefits * Healthcare Medical/Dental with 30 hour average week * PTO Vacation (after 6 months) * Employee discount Walgreens employees and their immediate families are entitled to a 15% discount on most purchases at any Walgreens Store and 25% on Walgreens brand products. * 401K Company matching helps employees secure their financial future and reach their retirement savings goals. * Flexible hours * Training programs Functional schools Responsibilities * Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries. * Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers. * Models and delivers a distinctive and delightful customer experience. Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations * Responsible for holding store keys to open and close without management as necessary. * Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries. * Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids. * Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package). * Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions. * Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations. * Assist with ensuring the Outdate program is followed with team members. * Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame. * Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested. * Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager. * Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. * Has working knowledge of store systems and store equipment. * Assist at Pharmacy out window as requested. * Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). * Responsible for bag checks of team members before leaving the store. * Complies with all company policies and procedures; maintains respectful relationships with coworkers. * Completes special assignments and other tasks as assigned. Training & Personal Development * Attends training and completes PPLs requested by Manager. * Obtains and maintains valid PTCB certification or pharmacy license as required by state. Communications * Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present. * Reports disciplinary issues and customer complaints to management. Basic Qualifications * One year of prior leadership, supervisory, or retail key holder work experience. * Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Willingness to work flexible schedule, including evening and weekend hours. Preferred Qualifications * Prefer the knowledge of store inventory control. An Equal Opportunity Employer, including disability/veterans. The following information is applicable to Colorado only, in accordance with the Colorado Pay Equity Act. In Colorado, an employee in this position can expect a salary/hourly rate between $14.25 and $19.00 depending on experience, seniority, geographic locations, and other factors permitted by law. To review the available benefits, please click here: jobs.walgreens.com/benefits .Walgreens will provide applicants in other states with information related to the positions, to the extent required by state or local law, by calling 1-866-967-5492 Apply Walgreens Blue Ash OHDepartment Of Veterans Affairs
Posted Yesterday
VIEW JOBS 3/3/2021 12:00:00 AM 2021-06-01T00:00 * Videos Videos * Duties Help Duties Summary The VISN 10 Chief Mental Health Officer (CMHO) serves as the primary consultant to the VISN 10 Chief Medical Officer and Network Director on issues related to preventing suicide, improving Veterans' mental health, and addressing Veteran public health issues. Learn more about this agency Responsibilities The incumbent serves as the VISN Suicide Prevention & Community Engagement Program Manager (Lead SPC/CEPC) for VISN 10, reporting to the VISN 10 Chief Mental Health Officer. This Program Manager is responsible for support and oversight of the field suicide prevention staff at all VISN 10 facilities and ensures coordination of the many suicide prevention initiatives currently underway, including those that are clinical in focus, those that are more related to public health as well as those related to improving community engagement with respect to suicide prevention strategies who receive MH care outside of VA. The incumbent will also serve as the primary liaison for the VISN 10 Mental Health ICC, local and State government partners, and the community as a whole. The VISN 10 Clinical Resource Hub (CRH) will develop the clinical portion of the Suicide Prevention 2.0 initiative by staffing and operationalizing a SP Telehealth Program dedicated to providing evidence-based suicide prevention interventions VISN-wide and virtually delivered. The incumbent will provide oversight and guidance to the CRH TMH Program Director on all aspects of this program to ensure it meets all expectations set forth by the OMHSP. This program is complex in itself as it employs a highly skilled inter-professional team of SP Telehealth Providers. Education, Technical Assistance, and National Oversight - 60% * Delivers all technical assistance and strategic guidance for planning and delivering national initiatives and community-based interventions for suicide prevention within VISN 10 in collaboration with the VISN 10 CMHO. * Oversees community-based interventions programs to ensure programs are being appropriately coordinated within assigned VISN of oversight and that they meet all VA standards and expectations. * Oversees VISN 10 reporting on identified suicide prevention outcome measures by developing tools and reports for tracking a variety of outcomes related to SP efforts that are both clinical as well as those that are focused on care provided outside of VA, in the local community. * Integrates national suicide prevention initiatives, efforts and education throughout the community by developing and organizing community partners and coalitions aimed at reducing Veteran suicide at the state and VISN level in collaboration with the VISN CMHO and facility MH leadership across the VISN. * Leads, develops, facilitates, and strengthens suicide prevention partnerships and coalitions by connecting VISN leadership and facility CEPCs with national VA programs and stakeholders including, but not limited to, Veterans, Veteran Service Organizations (VSO), congressional staff, media, community business partners, and community members throughout the health care system and VISN catchment areas. * Identifies and leverages every opportunity to broaden the network of outreach to the Veteran population to achieve optimum saturation in the catchment area. * Develops and maintains current content expertise on Veteran suicide prevention. * Translates knowledge to practice building, foster and enable planning, implementation and evaluation strategies to include outcome assessment of innovations, initiatives and efforts at the community level. Best Practices and Quality Improvement Implementation - 40% * Analyzes and diffuses best practices VISN-wide by developing specific goals and objectives as well as plans for operationalizing all new programs, and the delivery of training to support of community-based suicide prevention interventions. * Collaborates with the OMHSP Community Engagement and Partnership Program Manager and VISN 10 CMHO to develop and implement suicide prevention educational programs and initiatives. * Develops, maintains and updates materials and training programs, in coordination with local Suicide Prevention team members, facility and VISN stakeholders and OMHSP staff, for distribution within VA staff and to external stakeholders. * Develops and maintains content expertise in suicide prevention programming efforts and administration through peer review, networking, internet access, published literature, national conference calls, and educational offerings and professional meetings. * Researches, promotes and utilizes evidence-based guidelines at all stages of program development and implementation. * Leads the translation of revisions or new guidance into practice for program development and implementation. Work Schedule: Monday through Friday with variable tours based on spoke site(s) needs (example: 7:30 a.m. until 4:00 p.m.) Time Zone: Eastern Standard Compressed/Flexible: Not Available Telework: Available Virtual: Available Functional Statement #: 91168-O Relocation/Recruitment Incentives: Not Authorized Travel Required Occasional travel - You may be expected to travel for this position (25 percent or greater). Supervisory status Yes Promotion Potential None * Job family (Series) 0180 Psychology Similar jobs * Clinical Psychologists * Management Psychologists * Psychologists * Psychologists, Clinical * Psychologists, Management * Psychologists, School * Requirements Help Requirements Conditions of Employment * You must be a U.S. Citizen to apply for this job * Designated and/or random drug testing may be required * Selective Service Registration is required for males born after 12/31/1959 * You may be required to serve a probationary period * Subject to a background/security investigation * Must be proficient in written and spoken English * Selected applicants will be required to complete an online onboarding process Qualifications BASIC REQUIREMENTS. To qualify for appointment, all applicants for the position of psychologist in VHA must meet the following: a. Citizenship. Be a citizen of the United States. b. Education (1) Have a doctoral degree in psychology from a graduate program in psychology accredited by the American Psychological Association (APA), the Psychological Clinical Science Accreditation System (PCSAS), or the Canadian Psychological Association (CPA) at the time the program was completed. The specialty area of the degree must be consistent with the assignment for which the applicant is to be employed. For the purpose of meeting this requirement, the term "specialty area" refers to the specific specialty areas recognized by the accrediting body and not to specific job duties that might require special skills. Currently, APA accredits doctoral programs in the specialty areas of clinical psychology, counseling psychology, school psychology, or combinations of two or more of those areas. PCSAS accredits doctoral programs in psychological clinical science. CPA accredits doctoral programs in clinical psychology, counseling psychology, clinical neuropsychology, and school psychology. There are no job assignments in VHA that require the skills of a school psychologist; therefore, an applicant with a degree in the specialty area of school psychology is not eligible for appointment. Strictly for the purpose of determining eligibility for appointment as a psychologist in VHA, there is no distinction between the specialty areas (with the exception of school psychology). OR (2) Have a doctoral degree in any area of psychology and, in addition, successfully complete a re- specialization program (including documentation of an approved internship completed as part of the re-specialization program) meeting both of the following conditions: (a) the re-specialization program must be completed in an APA or a CPA accredited doctoral program; and (b) the specialty in which the applicant is retrained must be consistent with the assignment for which the applicant is to be employed. OR (3) Have a doctoral degree awarded between 1951 and 1978 from a regionally-accredited institution, with a dissertation primarily psychological in nature. AND (4) Internships (a) Have successfully completed a professional psychology internship training program that was accredited by APA or CPA at the time the program was completed and that is consistent with the assignment for which the applicant is to be employed. OR (b) New VHA psychology internship programs that are in the process of applying for APA accreditation are acceptable in fulfillment of the internship requirement, provided that such programs were sanctioned by the VHA Central Office Program Director for Psychology and the VHA Office of Academic Affiliations at the time that the individual was an intern; OR (c) VHA facilities that offered full-time, one-year pre-doctoral internships prior to PL 96-151 (pre-1979) are considered to be acceptable in fulfillment of the internship requirement; OR (d) Applicants who completed an internship that was not accredited by APA or CPA at the time the program was completed may be considered eligible for hire only if they are currently board certified by the American Board of Professional Psychology in a specialty area that is consistent with the assignment for which the applicant is to be employed. (NOTE: Once board certified, the employee is required to maintain board certification.) OR (e) Applicants who have a doctoral degree awarded between 1951 and 1978 from a regionally-accredited institution with a dissertation primarily psychological in nature may fulfill this internship requirement by having the equivalent of a one-year supervised internship experience in a site specifically acceptable to the candidate's doctoral program. If the internship experience is not noted on the applicant's official transcript, the applicant must provide a statement from the doctoral program verifying that the equivalent of a one-year supervised internship experience was completed in a site acceptable to the doctoral program. c. Licensure. Hold a full, current, and unrestricted license to practice psychology at the doctoral level in a State, Territory, or Commonwealth of the United States, or the District of Columbia. d. Board Certification and Loss of Credential (1) Board Certification. Persons hired to psychology positions in the VHA who completed an internship that was not accredited at the time the program was completed must be board certified by the American Board of Professional Psychology in a specialty area that is consistent with the assignment for which the applicant is to be employed. The board certificate must be current and the applicant must abide by the certifying body's requirement for continuing education. (2) Loss of Credential. Once board certified, psychologist must maintain a full, valid and unrestricted board certification to remain qualified for employment. A psychologist who fails to maintain the required board certification must be removed from the occupation, which may result in termination of employment. At the discretion of the appointing official, an employee may be reassigned to another occupation if qualified and if a placement opportunity exists. e. English Language Proficiency. Psychologists must be proficient in spoken and written English in accordance with VA Handbook 5005. GRADE REQUIREMENTS. In addition to the basic requirements for employment, the following criteria must be met when determining the grade of candidates: GS-14 Psychology Program Manager (a) Experience. At least 3 years of experience as a professional psychologist, with at least one year equivalent to the GS-13 level. (b) Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate the following KSAs: 1. Ability to organize work, set priorities, delegate tasks, and meet multiple deadlines. 2. Knowledge of and ability to utilize evidence based practices and clinical practice guidelines appropriately and ability to guide staff in using these tools. 3. Ability to deal effectively with individuals or groups representing widely divergent backgrounds, interests, and points of view. 4. Skill in managing and directing the work of others to accomplish program goals and objectives. 5. Ability to translate management goals and objectives into well-coordinated and controlled work operations. 6. Ability to establish and monitor production and performance priorities and standards. 7. Ability to analyze organizational and operational problems and to develop and implement solutions that result in sound operation of the program. (c) Assignment. Psychologist Program Managers have oversight of administrative and programmatic resources and deploy those resources in support of the program needs. They develop and implement programs, policies, and procedures to meet program goals, VHA policy and external accreditation requirements, and monitor outcomes using data-driven quality assurance processes, and implement strategies for improvement based on data analysis. Reference: VA Handbook 5005, Part II, Appendix G18 dated February 7, 2018 Preferred Experience and Skills: * Experience as lead of a complex MH program within VA, preferably related to Suicide Prevention. * Supervisory experience, within VA. * A working knowledge of SP 1.0 and SP 2.0 initiatives, including all VA clinical expectations related to REACH VET, Suicide reporting, SPED, care of those with HRF, Governor's Challenge programs. * A working knowledge of both the MH and Homeless Programs continuum of care within VA. * Experience with public speaking. * A minimum of three years working at VA. * Training in VA Management System and/or LEAN processes and extensive experience with quality improvement methodology. * Extensive project management, including operationalizing a program from inception. Education IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Department Of Veterans Affairs Blue Ash OHDepartment Of Veterans Affairs
Posted Yesterday
VIEW JOBS 3/3/2021 12:00:00 AM 2021-06-01T00:00 * Videos Videos * Duties Help Duties Summary The VISN 10 Chief Mental Health Officer (CMHO) serves as the primary consultant to the VISN 10 Chief Medical Officer and Network Director on issues related to preventing suicide, improving Veterans' mental health, and addressing Veteran public health issues. Learn more about this agency Responsibilities The incumbent serves as the VISN Suicide Prevention & Community Engagement Program Manager (Lead SPC/CEPC) for VISN 10, reporting to the VISN 10 Chief Mental Health Officer. This Program Manager is responsible for support and oversight of the field suicide prevention staff at all VISN 10 facilities and ensures coordination of the many suicide prevention initiatives currently underway, including those that are clinical in focus, those that are more related to public health as well as those related to improving community engagement with respect to suicide prevention strategies who receive MH care outside of VA. The incumbent will also serve as the primary liaison for the VISN 10 Mental Health ICC, local and State government partners, and the community as a whole. The VISN 10 Clinical Resource Hub (CRH) will develop the clinical portion of the Suicide Prevention 2.0 initiative by staffing and operationalizing a SP Telehealth Program dedicated to providing evidence-based suicide prevention interventions VISN-wide and virtually delivered. The incumbent will provide oversight and guidance to the CRH TMH Program Director on all aspects of this program to ensure it meets all expectations set forth by the OMHSP. This program is complex in itself as it employs a highly skilled inter-professional team of SP Telehealth Providers. Education, Technical Assistance, and National Oversight - 60% * Delivers all technical assistance and strategic guidance for planning and delivering national initiatives and community-based interventions for suicide prevention within VISN 10 in collaboration with the VISN 10 CMHO. * Oversees community-based interventions programs to ensure programs are being appropriately coordinated within assigned VISN of oversight and that they meet all VA standards and expectations. * Oversees VISN 10 reporting on identified suicide prevention outcome measures by developing tools and reports for tracking a variety of outcomes related to SP efforts that are both clinical as well as those that are focused on care provided outside of VA, in the local community. * Integrates national suicide prevention initiatives, efforts and education throughout the community by developing and organizing community partners and coalitions aimed at reducing Veteran suicide at the state and VISN level in collaboration with the VISN CMHO and facility MH leadership across the VISN. * Leads, develops, facilitates, and strengthens suicide prevention partnerships and coalitions by connecting VISN leadership and facility CEPCs with national VA programs and stakeholders including, but not limited to, Veterans, Veteran Service Organizations (VSO), congressional staff, media, community business partners, and community members throughout the health care system and VISN catchment areas. * Identifies and leverages every opportunity to broaden the network of outreach to the Veteran population to achieve optimum saturation in the catchment area. * Develops and maintains current content expertise on Veteran suicide prevention. * Translates knowledge to practice building, foster and enable planning, implementation and evaluation strategies to include outcome assessment of innovations, initiatives and efforts at the community level. Best Practices and Quality Improvement Implementation - 40% * Analyzes and diffuses best practices VISN-wide by developing specific goals and objectives as well as plans for operationalizing all new programs, and the delivery of training to support of community-based suicide prevention interventions. * Collaborates with the OMHSP Community Engagement and Partnership Program Manager and VISN 10 CMHO to develop and implement suicide prevention educational programs and initiatives. * Develops, maintains and updates materials and training programs, in coordination with local Suicide Prevention team members, facility and VISN stakeholders and OMHSP staff, for distribution within VA staff and to external stakeholders. * Develops and maintains content expertise in suicide prevention programming efforts and administration through peer review, networking, internet access, published literature, national conference calls, and educational offerings and professional meetings. * Researches, promotes and utilizes evidence-based guidelines at all stages of program development and implementation. * Leads the translation of revisions or new guidance into practice for program development and implementation. Work Schedule: Monday through Friday with variable tours based on spoke site(s) needs (example: 7:30 a.m. until 4:00 p.m.) Time Zone: Eastern Standard Compressed/Flexible: Not Available Telework: Available Virtual: Available Functional Statement #: 91170-O Relocation/Recruitment Incentives: Not Authorized Travel Required Occasional travel - You may be expected to travel for this position (25 percent or greater). Supervisory status Yes Promotion Potential None * Job family (Series) 0185 Social Work Similar jobs * School Social Workers * Social Workers * Social Workers, All Other * Social Workers, School * Requirements Help Requirements Conditions of Employment * You must be a U.S. Citizen to apply for this job * Designated and/or random drug testing may be required * Selective Service Registration is required for males born after 12/31/1959 * You may be required to serve a probationary period * Subject to a background/security investigation * Must be proficient in written and spoken English * Selected applicants will be required to complete an online onboarding process Qualifications BASIC REQUIREMENTS. To qualify for appointment as a social worker in VHA, all applicants must meet the following: a. Citizenship. Be a citizen of the United States. b. Education. Have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited. A doctoral degree in social work may not be substituted for the master's degree in social work. Verification of the degree can be made by going to http://www.cswe.org/Accreditation to verify that the social work degree meets the accreditation standards for a masters of social work. c. Licensure. Persons hired or reassigned to social worker positions in the GS-0185 series in VHA must be licensed or certified by a state to independently practice social work at the master's degree level. d. English Language Proficiency. Candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. 7403(f). GRADE DETERMINATIONS. In addition to the basic requirements, the following criteria must be met when determining the grade of candidates. Social Worker (Program Manager), GS-14 (1) Experience and Education. One year of experience equivalent to the GS- 13 grade level. Experience must demonstrate possession of advanced practice skills and judgment, demonstrating progressively more professional competency. Individual may have certification or other post-master's degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship, or equivalent supervised professional experience. (2) Licensure/Certification. Individuals assigned as social worker program manager must be licensed or certified at the advanced practice level, and must be able to provide supervision for licensure. (3) Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs: (a) Skill in large scale program coordination and administration across multiple sites, which includes consultation, negotiation, and monitoring. (b) Ability to translate management goals and objectives into well-coordinated and controlled work operations. (c) Ability to analyze organizational and operational problems and to develop and implement solutions that result in sound operation of the program. (d) Ability to collaborate with internal and external partners to further program goals and enhance patient centered care. (e) Ability to provide the full range of supervisory duties which would include responsibility for assignment of work to be performed; performance evaluations; selection of staff, training, and recommendation of awards, advancements, and when appropriate, disciplinary action. (f) Ability to oversee the fiscal matters of the functions supervised (including fund controls, contracts, and equipment expenditures), forecast resource and equipment needs, and administer the allocated budget. (g) Skill in developing policies, procedures, and/or practice guidelines for the program and in participating in national program development. (h) Ability to collaborate with internal VHA partners, locally and on a national level, as well as external community partners to further program goals and enhance patient centered care. (4) Assignment. For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity (difficulty), and variety and be performed by the incumbent at least 25% of the time. At the GS-14 grade level, social worker program managers are assigned to manage, direct, and oversee a major specialty program(s) at the facility, VISN or VA Central Office level. As the facility level program manager, typical assignments include serving as a care/product line manager. Program managers may have responsibility for staffing, work assignments, budget, services provided, program criteria, day-to-day program operations, and all reporting requirements. Additionally, program managers at this grade generally have collateral assignments, determined by the needs of the local facility. The program manager provides analysis and evaluation of program data and computerized programs to identify system-wide trends and needs to enhance the quality of service. They develop and monitor staff compliance with practice, standards and guidelines. As the VISN level program manager, typical assignments include overseeing a VISN level program. The program manager serves as consultant to facilities in matters of program operations. They develop and monitor facility compliance with practice, standards, and guidelines across the VISN. The program manager reviews program status with facility leadership. Additionally, program managers at this grade generally have collateral assignments, determined by the needs of the VISN. The VISN program manager provides analysis and evaluation of program data and computerized programs to identify system-wide trends and needs to enhance the quality of service. As the national level program manager, typical assignments include supporting implementation of a national program. The national program manager reports to senior executive service equivalent or GS-15 grade level national program director. They may have responsibility for staffing, work assignments, budget, services provided, day-to-day program operations, and all reporting requirements. Program manager responsibilities also include developing and serving as a subject matter expert for program specific policy and regulations and interface with congressional representatives. Program managers at this grade generally have collateral assignments determined by the needs of VHA Central Office. The national program manager provides analysis and evaluation of program data and computerized programs to identify system-wide trends and needs to enhance the quality of service. They develop and monitor staff compliance with program standards, guidelines, and service delivery. They develop and implement national training programs for internal and external partners. Program managers are responsible for ensuring program development, management, and evaluation that includes assessing the mission, goals, and programs of the organization in terms of psychosocial needs of Veterans, their families, and caregivers and establishing objectives consistent with organizational goals. Reference: VA Handbook 5005/120, Part II, Appendix G39 dated September 10, 2019 Preferred Experience and Skills: * Experience as lead of a complex MH program within VA, preferably related to Suicide Prevention. * Supervisory experience, within VA. * A working knowledge of SP 1.0 and SP 2.0 initiatives, including all VA clinical expectations related to REACH VET, Suicide reporting, SPED, care of those with HRF, Governor's Challenge programs. * A working knowledge of both the MH and Homeless Programs continuum of care within VA. * Experience with public speaking. * A minimum of three years working at VA. * Training in VA Management System and/or LEAN processes and extensive experience with quality improvement methodology. * Extensive project management, including operationalizing a program from inception. Education IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Department Of Veterans Affairs Blue Ash OHSteak N Shake Co
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