Shift Manager

Donatos Somerset , KY 42501

Posted 2 months ago

Shift Manager

Operations

Reports To (Position): General Manager

FLSA Status: Non-Exempt

WHO WE ARE:

Donatos mission is to promote goodwill through our products and service, principles and people. In order to grow this mission, it is important to achieve our business goals through our growth. Success is achieved by all of us, pulling in the same direction and by exhibiting behaviors that generate positive results.

OUR SUCCESS BEHAVIORS:

Is a "People First" Leader: Releases and shares power; listens carefully to others and welcomes input from all levels, invests time and energy developing others' potential; promotes empathy and tolerance; recognizes when morale is low and demonstrates concern for associate's personal well-being; Is transparent and honest and models the behavior expected from others; follows through on promises. Freely admits mistakes, encourages a spirit of cooperation and inspires organizational commitment; articulates a clear vision of the future; looks for new ways to simplify jobs. Serves and inspires others to lead through service.

Opportunity Seeking: Symbolized by the passion we feel in our heart, this is the entrepreneurial spirit that drives us to find opportunities, create excitement, build enthusiasm, act like an owner and accomplish tasks.

Disciplined: Symbolized by focused clarity we have in our head, this is the logical, strategic, fact based approach to doing business that focuses all of our passionate enthusiasm toward the activities that will make a difference.

OUR PHILOSOPHY:

Live: A balanced, healthy lifestyle brings you personal power and energy to achieve your dreams.

Love: A clear focus on your values keeps you rooted in what's important.

Laugh: Understanding and connecting with others builds strong relationships, fun and creativity.

Learn: There is always a better way. learn, grow, stretch - keep moving forward.

OUR VALUES:

Trust, Integrity, Accountability, Consistency, Hospitality, Creativity, Community Engagement, Leadership, Fairness, Family, Humility

POSITION SUMMARY:

The Shift Manager is responsible for Quality and Services systems in the restaurant. Shift Managers coach and train Donatos Associates to produce the highest quality food and to provide friendly and honest service.

The Shift Manager may open or close the restaurant in the absence of a salaried Manager, ensuring a quality opening and/or closing by completing administrative responsibilities while maximizing the safety and security of our Associates, Guests and Assets.

ESSENTIAL RESPONSIBILITIES:

  • Manages the people, product and equipment related to a specific zone of the restaurant to deliver the Mission and Promise.

  • Models performance standards in all zones (primary responsibility is to direct and coach, secondary responsibility is to assist).

  • Anticipates the needs of the guests at all access points.

  • Takes personal responsibility and ownership for managing a zone to deliver Quality, Service and Prosperity.

  • Acts in a timely and decisive manner to adjust staffing for business volume changes

  • Controls food cost components of waste, prep, weights, portioning and theft during shifts.

  • Demonstrates and enforces operating norms such as uniform policies, timeliness, safety procedures, etc.

  • Contributes to the team morale by displaying enthusiasm and commitment by word and action.

  • Completes assigned shift paperwork

  • Opens and/or closes the restaurant with proper administrative procedures.

  • Uses proper security and verification procedures when handling deposits and safe contents.

  • Interacts with guests enthusiastically

  • Identifies and removes service barriers

  • Ensures orders are delivered accurately.

  • Provides a service atmosphere by treating Associates as guests.

  • Follows correct steps in resolving guest complaints.

  • Displays caring and empathy for guests when resolving complaints.

  • Completes assigned shift paperwork

  • Opens and/or closes the restaurant with proper administrative procedures.

  • Trains and enforces correct cash control procedures.

  • Uses proper security and verification procedures when handling deposits and safe contents.

  • Effectively uses Donatos' pre-shift and shift job aids and tools to ensure optimum product quality.

  • Manages dough and day dots to ensure the best quality.

  • Properly executes, enforces and manages food safety and sanitation requirements.

  • Ensures Associates understand and follow the personal hygiene standards required by Donatos and the local Health Department.

  • Seeks out and eliminates potential food safety violations and unsafe practices or conditions.

  • Maintains proper inventory levels.

  • Ensures all vendor orders are completed on a timely basis

  • Assumes responsibility for inventory of all stocked items, vendor orders, and invoice processing.

MINIMUM REQUIREMENTS:

The following education, experience and abilities are required to perform in this role:

Education:

  • Basic Math and Reading Skills necessary.

Work Experience:

  • Has attained Level 3 Certification in all job stations.

  • Has completed all the steps on the Certified Hourly Shift Manager Road to Excellence Roadmap.

  • Has attained certification on all Zone Management modules.

  • Has passed the basic OPS test.

Physical Requirements:

  • Must be able to safely and successfully perform the essential functions of this position, meeting qualitative and/or quantitative productivity standards.

  • Ability to lift up to 50 pounds.

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