Shift Leader Front Of House

Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.

At Chick-fil-A Old Bridge, we are looking for experienced hospitality leaders to help grow our team! We're looking for leaders who have a passion for hospitality, developing others and are looking career advancement. Shift leaders are a crucial part of our business. You are the face of the restaurant during your shift and are responsible for ensuring each guest has a remarkable experience.

Being our Shift Leader requires you to work fast-paced in our high volume restaurant. Shift Leader runs shifts in the front-of-house or back-of-house, helps train employees, and supports the Manager in Charge for each shift. While the Shift Leader is a management position, we expect our managers to be willing to help in all areas of the restaurant.

Here are some of the great benefits of working at Chick-fil-A Old Bridge:

• Flexible Hours

• You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.

• Closed Sundays

• All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.

• Work Directly With A Chick-fil-A Operator

• The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.

• Competitive Pay

• Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.

• Benefits

• Paid Medical, Vision Insurance. Dental Insurance also available. Up to 40 hours Paid Time Off. 401k retirement plans, 100% of college tuition paid is available for online degree with Point University and college scholarships available. Referral bonus and Free meal while working

• Opportunities

• Advancement with training, certifications and leadership development

• It's a Great Place to Work

• At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.

Responsibilities:

• Run shifts without any supervision

• Supports the senior leadership team by completing any delegated tasks

• Organize personnel on shift, and challenge the team to strive for excellence for hospitality, speed of service and cleanliness of the restaurant

• Takes action to solve customer issues or complaints as they arise

• Execute proper security and cash handling procedures with team

• Leads by example, using our CORE 4 model to serve guests: make eye contact, share a smile, speak enthusiastically and make a connection

• Communicates employee performance and policy/procedure violations to the Senior Leadership Team

• Maintains a positive working relationship and treats all reporting employees with respect while providing them with direction and feedback

• Serves as subject matter expert for all tasks for the specific area the Shift Supervisor oversees

• Responsible for inventory & facilities management

• Complete understanding of each key position for all shifts in both the front and back of the store

• All other duties as assigned

Must be 18 years or older

Must display optimism and a positive attitude

Takes initiative and provides hospitality

Strong problem-solving skills

Ability to multitask

Excellent coach, communicator and team builder

Ability to work at a quick, yet efficient and thorough pace

Adaptable, dependable, and strong work ethic

Positive attitude, eager to learn, humble

Honors and encourages others to follow the visions and values of the restaurant

Customer service-oriented

Knowledge of and adherence to food safety standards

Proven leadership experience with the ability to develop, motivate and encourage team members

Positive, responsible, accountable, polite, and organized

Possess a high level of integrity and honesty