Shift Lead

Walgreens Hampton , VA 23669

Posted 6 days ago

  • Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.

  • Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.

  • Models and delivers a distinctive and delightful customer experience.

Customer Experience

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

  • Responsible for holding store keys to open and close without management as necessary.

  • Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.

  • Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.

  • Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).

  • Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.

  • Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.

  • Assist with ensuring the Outdate program is followed with team members.

  • Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.

  • Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.

  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.

  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

  • Has working knowledge of store systems and store equipment.

  • Assist at Pharmacy out window as requested.

  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

  • Responsible for bag checks of team members before leaving the store.

  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.

  • Completes special assignments and other tasks as assigned.

Training & Personal Development

  • Attends training and completes PPLs requested by Manager.

  • Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Communications

  • Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.

  • Reports disciplinary issues and customer complaints to management.

Apply


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Shift Supervisor

Rite Aid

Posted 4 days ago

VIEW JOBS 3/16/2019 12:00:00 AM 2019-06-14T00:00 Job Description The primary purpose of this position is to provide direction and assistance in the completion of daily merchandise and operating tasks and to perform such other duties as assigned by the Store Manager and/or Assistant Store Manager. The incumbent is required to perform all tasks in a safe manner consistent with corporate policies and applicable laws. This position does not involve, hiring, firing, or disciplining associates or recommending any such action. Situations surrounding these issues should be brought to the attention of the Store Manager and/or Assistant Store Manager. The associate is responsible for the functions below, in addition to other duties as assigned: * Provide superior customer service by assisting customers with their shopping needs, handling all customer transactions in a timely and courteous manner, and responding to customer complaints/concerns with a sense of urgency to see to their resolution. * Attend to merchandising of plan-o-grams within seasonal departments, end caps, displays and basic inline departments as directed by the Store Manager and/or the Assistant Store Manager. * Control inventory by performing proper receiving and stocking including accurate cycle counting, processing merchandise transfers according to procedures, and reporting inventory problems to the Store Manager and/or Assistant Store Manager. * Accountable for store cash and other financial assets, reconciling cash register drawers, preparing deposits, and ordering changes from the bank as directed by the Store Manager and/or the Assistant Store Manager. * Assist with the general maintenance and appearance of the store by ensuring a safe and pleasing environment for both customers and associates; respond to any unexpected emergencies to ensure the protection of company assets. * Oversee that store inventory is regularly inspected in accordance with the Product Freshness Review Schedule as directed by the Store Manager and/or the Assistant Store Manager. * Ensure that all outdated product and product with less than 30 days until expiration is removed from the sales floor to be processed through the established returns process. * Manage tasks and supervise store associates in those limited circumstances when the Store Manager and/or Assistant Store Manager is unavailable. Supervisory Experience This position involves managing tasks and supervising store associates in those limited circumstances when the Store Manager and/or Assistant Store Manager is unavailable. This position does not involve, hiring, firing, or disciplining associates or recommending any such action, which should be brought to the attention of the Store Manager and/or Assistant Store Manager. * All duties described in this document are to be performed in keeping with the core values and service attributes consistent with the Rite Aid brand and strategy. Experience / Requirements * In accordance with state law, candidates must satisfy minimum age requirements to sell and/or supervise the sale of alcohol and/or tobacco products. * Ability to pass drug test. * Committed to providing customer service that makes both internal and external customers feel welcome, important, and appreciated. * Ability to preserve confidentiality of information. * Ability and willingness to move with purpose and a strong sense of urgency. * Ability to work weekends on a regular basis. * Ability to work day or evening hours. * Accuracy and attention to detail. * Ability to organize and prioritize a variety of tasks/projects. Education At least one (1) year of experience in retail, food service, restaurant or customer service industry, preferably at a supervisor level, and/or a two (2) year college degree. Rite Aid Hampton VA

Shift Lead

Walgreens