Shift Lead

Taco Bell Massena , NY 13662

Posted 2 months ago

" You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

Role:

Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.

Responsibilities and Accountabilities:

Ensuring Consistent Customer Satisfaction

  • Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.

  • Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).

  • Ensure that all employees present a neat clean appearance and wear company uniform.

  • Personally demonstrate the Customer needs are the highest priority.

  • Ensure food safety, quality and accuracy of orders.

  • Resolve customer complaints quickly while maintaining positive customer relations.

  • Greets customers with a smile, is polite and pleasant when speaking with customers.

  • Works with urgency.

  • Works with management and fellow employees.

  • Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand.

  • Demonstrates a positive and enthusiastic attitude with co-workers.

Attendance

  • Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work.

  • Understands and uses approved time keeping system, including accurately recording all hours worked.

Initiative and Energy

  • Takes action without being told, goes beyond what is simply required and maintains a high activity level.

Developing People

  • Provide regular feedback to the RGM on the performance of Team Members.

  • Provide ongoing constructive and complimentary feedback to Team Members.

  • Actively participates in the training of Team Members.

  • Handle conflicts constructively and works with RGM to achieve resolution.

Act Like an Owner Assist

  • Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor.

  • Oversee proper product preparation, rotation, portioning, cooking and holding times.

  • Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.

  • Perform other duties as required by manager.

Job Requirements and Essential Functions:

  • Strong preference for internal promote from Hourly Champion position.

  • Must be at least 18 years old.

  • Must pass background check criteria and drug test.

  • Must have reliable transportation and valid driver's license.

  • Able to do basic business math.

  • Able to stock shelves and coolers.

  • Able to oversee and manage subordinate employees and provide direction.

  • Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin.

  • Able to clean the parking lot and grounds surrounding the restaurant.

  • Able to tolerate walking and lifting up to 50 lbs. and standing during 90% of shift time.

This list of job duties and responsibilities is not all inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Freight Processing Lead

Big Lots

Posted 6 months ago

VIEW JOBS 5/27/2021 12:00:00 AM 2021-08-25T00:00 Primarily responsible for leading the freight team and provides leadership, planning, and direction during sales floor merchandising preparation, truck unload, stocking, ticketing, and backroom organization processes in the store. Works side by side with the freight team, but maintains accountability for truck unload, freight-processing, merchandising metrics, and presentation standards in the store. When serving as Manager on Duty, leads and provides direction to store associates performing all cashiering, customer service, recovery and furniture-related activities on the sales floor. Occasionally required to run a cash register, perform customer service on the sales floor, or assist with recovery as needed. Works collaboratively with store leadership to accomplish store merchandising goals and tasks to help drive overall store performance. 1. Plans and leads preparation for new merchandise on the sales floor, truck unload, freight flow, display assembly, ticketing, and stocking tasks for the freight team. 2. Provides clear work direction, training, and coaching to freight team members regarding freight flow process and furniture assembly. 3. Analyzes and evaluates staffing and scheduling needs for all freight flow processes based on projected carton counts and payroll allocation on a weekly basis. 4. Tracks, calculates, and reports freight productivity metrics within the store on a weekly basis. 5. Provides feedback to store leadership regarding the team's performance and ability to meet freight metrics. 6. Responsible for stockroom organization and cleanliness, including back stock control. 7. Prepares for upcoming merchandising efforts and reconciles all inventory transactions, in conjunction with store merchandising leadership. 8. Serves in the Manager on Duty role as needed including opening and closing the store. When serving in this role, provides leadership and direction to floor associates and ensures that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness. Drives the customer experience and ensures resolution of customer issues. 1. High School Diploma, GED, or equivalent work experience required. Must be 18 years of age. 2. Minimum two years retail management experience preferred. 3. Strong decision-making, problem resolution, and interpersonal skills required. 4. Ability to lift, carry, push, and pull a minimum of 50 pounds required. Ability to unload freight, to move product on and off store shelves, to walk, stand, bend, stoop, or kneel for long periods of time, and to move freely throughout store on a continual basis required. 5. Availability to work a variable schedule of at least 30 hours per week, including nights, weekends, and holidays required. 6. Basic English literacy, math, and PC skills required. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. Big Lots Massena NY

Shift Lead

Taco Bell