Shift Lead

Taco Bell Buffalo Grove , IL 60089

Posted 2 months ago

" You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

Your Role Support the GM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and is willing to provide help and guidance to others.

Your Responsibilities

People First and Development:

  • Make new people feel welcome and know the team personally

  • Regularly recognize and show appreciation for the team

  • Provide positive and upbeat culture, by motivating the team to take pride in their shift

  • Diffuse and handle conflict situations to reach a resolution

  • Hold individuals accountable for their performance while inspiring them to achieve restaurant goals

Guest Focus:

  • Ensure your team is delivering excellent guest satisfaction

  • Resolve dissatisfied guests positively and quickly

  • Ensure team is in clean, neat and appropriate uniforms

  • Personally demonstrate that guests' needs are the highest priority

  • Utilize tools and systems to ensure team is providing PREMIER guest service

Premier Operations:

  • Assist profit and loss management by following cash handling, security procedures, maintaining inventory and managing labor

  • Oversee proper food preparation, rotation, portioning, cooking and holding times

  • Inspire and help team see their role in achieving restaurant goals

  • Strive to exceed standards and targets (Guest Satisfaction, Labor, Speed)

  • Maintain facility maintenance standards with a zero tolerance mindset

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Shift Lead

Taco Bell