Shift Lead

The Shift Leader has works closely with the Bakery Manager to develop and maintain an environment where there is a

true commitment and focuses on the best service to our guests and highest quality standards our

products.

Requirements:

• Possess a strong sense of teamwork

• Ability to follow instructions

• Has integrity

• Takes initiative

• Fits the Nothing Bundt Cakes Culture

• Has the ability to work well under pressure

• Outgoing and friendly personality

• Ability to multitask while paying special attention to detail

• Strong sales ability

• Genuine care of others needs

• Ability to work with a sense of urgency

• Ability to influence team members

Responsibilities may include but are not limited to:

• Abide by all NBC policies and procedures

• Abide by NBCs uniform policy

• Uphold NBC's image and brand

• Maintain the cleanliness of the bakery

• Maintain wait times, service and convenience

• Project a positive attitude

• Lead guest service by example at all times

• Represent Nothing Bundt Cakes in a professional manner at all times

• Be aware of all promotions and offers

• Pay special attention to guest satisfaction

• Enforce all NBC policies and provide ongoing feedback

• Complete all required reports while working along side the Bakery Manager

• Maintain good communication between team members and the Bakery Manager

• Manages the Bakery on the Bakery Manager's days off

• Balance and supervise sales transaction