Shift Lead - Hopkins, MN

POSITION TITLE: Store Lead REPORTS TO: Store Manager POSITION PURPOSE: Store Lead creates an excellent experience for guests and team members, ensuring fast and friendly service, quality products, and a clean, safe store environment. GENERAL: ● Maintain consistent attendance and punctuality ● Model excellent customer service to all customers by acting with a customer comes first attitude and connecting with the customer ● Create a positive and energetic atmosphere for every guest and employee ● Being resilient under pressure ● Follow Dunn Brothers Coffee policies and standards ● Demonstrate Leadership, Communicate clearly and accurately in order to ensure store operations PEOPLE: ● Support Store Manager in day-to-day operations ● Scheduled Manager on duty. Coach, develop and mentor team ● Help with new hire training, communicate to team about changes in policies, promotions, and general updates that come up ● Place the right person in the right location, manage shift labor, shift start and end times, communicate with manager if any issues occur ADMINISTRATIVE: ● Assist with monthly inventory, ordering, shift coverage, and provide performance feedback ● Help communicate promotional items, events and upcoming donations PRODUCT/SERVICE: ● Motivates team to deliver excellent customer service every time. Smile, make a connection, speed of service, anticipate needs. ● Solves store problems relating to customers, employees and anything that comes up during your shift. ● Ensure every product is up to Dunn Brothers standards ● Follow ups that products are rotated, correct labeling and expirations, and pars are being met and/or adjusted as necessary ENVIRONMENT: ● Total Store Vision- Maintains a clean environment inside and out. ● Ensures all checklists are completed ● Conducts shift change communication. What was done and what needs to be done, promotional items, updates and general items that come up ● Equipment is being maintained and in good working order DRIVING FOR RESULTS: ● Creates teamwork to drive for results in ongoing promotions, daily sales goals, and new programs ● Communicate with team about daily goals ● Ensure the team is upselling items (beans, food, large sizes, promotional items) ● Ensure the team is communicating Loyalty Program App