GYG Buffalo Grove , IL 60089
Posted 3 weeks ago
Shift Leaders are responsible for the efficient and effective management of restaurant operations on their shifts including but not limited to operations, people management, guest experience and financial management.
Qualifications & Experience
Completed (or willingness to undertake) Food Safety Supervisor course
Completed (or willingness to undertake) Basset course
Proven experience in a management role in the restaurant/hospitality industry or having completed GYG ARM training program
Excellent interpersonal and communication skills
Good command of spoken and written English
Basic people management and conflict resolution skills
Personable and approachable disposition
Financial acumen and numeracy
Commercial cooking & Food safety
Possess a good understanding of food safety concepts
Willingness and ability to personally execute cooking tasks and food preparation procedures
Technology skills
Outlook)
Operational Execution
Actively engage and motivate crew on shift to achieve shift and restaurant targets.
Ensure that all menu items are prepared and delivered in accordance with GYG's Food Recipe and training guides, including portioning
and quality requirements, at all times including right until closing time.
and crew as required.
Food Safety Checklists, cash management and bank deposits and daily stock management.
maintained.
Ensure crew levels are matched to sales volume and guest demand.
Maintain a clean and organised restaurant (front of house and back of house) at all times.
Ensure the correct use and maintenance of all equipment in accordance with GYG requirements and the manufacturer's guidelines.
Adhere to all legal requirements including but not limited to responsible service of alcohol, food safety supervisor, first aid, liquor licensing, Workplace Health and Safety, and labour laws
People Management
Represent the GYG brand at all times by living the GYG values and upholding all GYG policies and procedures.
Support the management team to effectively train new crew members.
Provide ongoing, constructive feedback to team members on shift, and hold them accountable to company standards at all times.
Have a sound understanding of employment legislation and ensure compliance is met to minimise risk.
Ensure the restaurant team upholds all GYG values, policies and procedures at all times, and escalate compliance concerns to the
Restaurant Manager as required.
Communicate clearly and effectively with the restaurant team and other GYG staff.
Actively participate as a team player by working with others to achieve common restaurant and area goals and team activities
Guest Experience
first at all times.
Ensure that GYG speed of service standards are consistently met.
Work with the Restaurant Manager to provide an enjoyable restaurant experience by maintaining a restaurant that is safe and clean.
Effectively manage guest complaints in a timely and effective manner to ensure the best guest experience.
Bag & Tag
including line items, sides, sauces, etc.
Liaise with the line and fries to ensure that products are provided to the guest in a timely manner.
Complete a final check on all food prior to presenting to the customer to ensure it fulfils all required quality and presentation standards.
Present the products to the guest ensuring all packaging is closed and stickers are placed correctly.
Clearly call order numbers and ensure that the right orders are allocated to the right guests.
Suggest the use of the salsa station to all guests.
Ensure that orders are promptly removed from the KDS once they have been provided to the guest; never removes orders prior to
giving them to the guest.
Financial Management
Monitor sales results in comparison to sales projections and create effective action plans to build sales results and customer counts.
Actively reports and records waste, labour/clock in and out checks, and cash banking.
Effectively manages Cost of Goods Sold (COGS), Cost of Labour (COL) and cash management on shift.
Effectively manage cash handling procedures at all times, including working with the Restaurant Manager to investigate and report cash
discrepancies and management of customer refunds.
Monitor stock deliveries to ensure they are in line with orders and invoices (e.g., weights, case counts, quality, and yields), informing Restaurant Manager/Franchisee of exceptions.
Monitor for any yield variances that occur with produce and food product, and promptly measure and investigate as required.
Food Safety and WH&S
Comply with all Workplace Health and Safety procedures and practices in accordance with GYG requirements and policies.
Implement corrective actions for all reported injuries, incidents, near misses and workplace hazards as they occur, and ensure issues are
escalated, investigated, and closed promptly in accordance with GYG requirements.
concerns to the Restaurant Manager.
standards.
where required to address gaps.
Guzman y Gomez - Buffalo Grove
120 McHenry Rd, Buffalo Grove, IL, 60089
GYG