" You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."
GGB Restaurant Management, LLC
Shift Manager Description
I. Position Information
Shift Manager (SM)
Assistant Manager (AM), General Manager (GM), Area Coach (AC)
II. Position Summary
Provide leadership and great customer service, display ownership and operational responsibility while running a shift. Seeks assistance from others when appropriate, willing to provide help and guidance as needed.
III. Accountability Scope
Short and long-term success of the restaurant is impacted by management's role in achieving 100% customer satisfaction and 100% compliance of Company and government regulations.
IV. Principal Responsibilities
V. Key Relationships
I. Restauarant Team providing work direction, build respectful, trusting relationships; maximize teamwork and productivity while assuring employee safety.
II. Restaurant Management providing operational reports and sharing/seeking advice on problem issues; secure assets.
III. Strong Customer Relationships in building loyalty, protecting brand integrity, and secure customer safety etc.
VI. Knowledge and Skill Requirements
Some High School
One year Restaurant experience required with proven lead experience on all shifts.
Specialization: (licenses, certifications, etc)
Must be 18 years of age. Must maintain current Health Card according to state or local requirements.
Reliable transportation. Must pass Criminal Background Check.
VII. Key Challenges
Personal Effectiveness - Takes personal ownership of tasks and responsibilities; handles constructive criticism with maturity; ability to operate under minimal direction and supervision, showing self-motivation and self-direction.
Organization Demonstrates discipline with excellent follow through and attention to detail skills. Shows inititative and flexibility in managing multiple tasks.
Collaborative a "team player," models an optimistic attitude, builds trust with employees and rapport with customers.
IV. Professional Focus - is punctual and flexible in maintaining hours of employment; models effective work performance and safety in an environment where there is constant change and minimal direct supervision; communicates viewpoints and concerns to fellow employees and managers in a constructive manner.
IX. Physical Demands
A. Overall Strength Demands (Check One):
Exerting up to 10lbs. occasionally or negligible weights frequently; sitting most of the time
Exerting up to 20 lbs. occasionally, 10lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree
Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly
Exerting 50-100 lbs. occasionally, 25-50 lbs. frequently, or up to 10-20 lbs. constantly
Exerting over 100 lbs. occasionally, 50-100lbs. frequently, or up to 20-50 lbs. constantly
B. Identify the Frequency of each physical demand listed below using the following codes:
C = CONTINUOUSLY
2/3 or more of the time
F = FREQUENTLY
From 1/3 to 2/3 of the time
O = OCCASIONALLY
Up to 1/3 of the time
R = RARELY
Less than 1 hour per week
N = NEVER
These are descriptions of the way this job is currently physically being performed; it does not address the potential for accommodations if needed.
Requires long periods of standing to prep, serve food
Taking breaks, some paperwork, talking to guests. Frequent for driving.
Moving throughout the restaurant
Ability to lift a maximum of 50 lb with or without assistance
Ability to carry a maximum of 50 lb with or without assistance
Ability to push or pull a maximum of 50 lb with or without assistance
Reaching for items in restaurant
Reaching Over Head
Various job duties including but not limited to food prep, customer service and manager tasks
Food, storage boxes, small equipment
Preparing and serving food, handling small food prep equipment, taking orders on telephone
Setting up restaurant and cleaning
Moving items in restaurants and cleaning
Setting up restaurant and cleaning
Picking up items from floor and other cleaning
Moving, food production, setting up restaurant
Possible for changing lights, cleaning etc.
Standing and reaching/pushing/pulling items
Viewing, inspecting food areas; ensuring work is done appropriately. Reading maps, monitors and registers.
Receive and interpret information from others-face to face or by phone.
Give information to others, communicate with customers
C. Machines, Tools, Equipment and Work Aids:
Use of all restaurant equipment including but not limited to: Headsets, Fryer, Dishwasher, Re-thermalizer, Bunn Hot water, Registers, cleaning supplies (mops & brooms), small food prep utinsels.
Some Computer and Peripheral equipment, Calculator, Telephone credit card machine. Some maintenance includes unclogging toilet, relighting water heater, etc. Office supplies such as notepads, pencils, pens, maps for deliveries etc. Reliable transportation.
D. Environmental Factors:
Fast paced work environment. Primarily inside restaurant around food prep and cooking equipment (hot & cold); may need to work at drive-thru window.
Requires frequent immersing of hands in water to wash hands, wash/rinse food, and small wares. All food handling requires gloves. Cleaning responsibilities are performed outdoors in the elements like rain, snow, sleet, hail, sun, hot and cold.
Ability to work irregular hours, nights, weekends, and holidays. Most positions work with the public.