Contra Costa County (Ca) Martinez , CA 94553
Posted 3 weeks ago
Bargaining Unit: DSA - Deputy Sheriff's Non-Sworn Rank & File Unit
The Contra Costa County Office of the Sheriff is recruiting men and women for a challenging career in the Sheriff's public safety communications center. No prior experience is required. Individuals hired will receive intensive training during the initial 12-month probationary period and are expected to qualify for advancement to the class of Sheriff's Dispatcher II ($78,922.20 - $93,646.32 Annually) within one year of employment. Sheriff-Dispatcher is a non-sworn, uniformed position. Dispatchers receive a yearly uniform allowance. Individuals assigned to designated positions requiring bilingual ability must pass language proficiency evaluation to qualify for a bilingual differential.
Sheriff's Dispatchers are assigned to the dispatch center located in Martinez, California. The facility operates on a 7-day, 24-hour schedule. Sheriff Dispatchers are responsible for receiving incoming emergency and non-emergency police, fire, emergency ambulance service calls; determining response, prioritizing and dispatching units in accordance to established Sheriff policies and procedures; entering and retrieving information from teletype networks and computerized data systems; for radio communication with 15-20 patrol units operating in the field and provide additional dispatch services to fire departments, ambulance units and the County Office of Emergency Services. Weekend, holiday, and overtime work is required. All overtime is compensated at 1-1/2 times regular hourly rate.
We are looking for someone who:
What you will typically be responsible for:
Receiving telephone and radio messages
Using computer-aided keyboard and data entry equipment or manually recording and relaying information (often of an emergency nature) to appropriate unit; such as, patrol cars, other police agencies, ambulances, the County Public Works Department and the Office of Emergency Services
Receiving, transmitting, and recording teletype and data systems messages
Answering questions from the public
Dispatching from a mobile command center, as requested
A few reasons why you might love a career as a Sheriff's Dispatcher:
The work you do directly impacts the public and Contra Costa County residents
You will have the ability to demonstrate your honesty, moral and ethical decision-making skills
In this role, you will use your fact-finding abilities to identify needs, make decisions and address issues
There are lots of opportunity for growth within Contra Costa County
A few challenges you may face as a Sheriff's Dispatcher:
You must remain calm to effectively handle high-stress situations
This position requires that you are careful about details and thorough in completing tasks
You will need to maintain composure when faced with callers in aggressive, angry or emotional situations
Competencies Required:
Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
Professional & Technical Expertise: Applying technical subject matter to the job
Using Technology: Working with electronic hardware and software applications
Attention to Detail: Focusing on the details of work content, work steps, and final work products
Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
Learning Agility: Seeking learning opportunities and applying the lessons to one's work
Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
Oral Communication: Engaging effectively in dialogue
Writing: Communicating effectively in writing
Customer Focus: Attending to the needs and expectations of customers
Professional Impact: Presenting self as a positive representative of the organization
Teamwork: Collaborating with others to achieve shared goals
Read the complete job description at www.cccounty.us.
This is a continuous recruitment process; eligible candidates may remain on the eligible list for six months.
License Required: Possession of a valid California Motor Vehicle Operator's License. Out of State valid Motor Vehicle Operator's license will be accepted during the application process.
Education: Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate.
Typing Proficiency: Ability to accurately type at a speed not less than 40 words per minute.
Other Requirements: Must pass a thorough background investigation, medical screening, and psychological evaluation prior to employment.
Application Filing: All applicants must apply online at www.cccounty.us/hr and submit the information as indicated on the job announcement by the final filing date.
CritiCall Performance Assessment: Candidates that clearly demonstrate that they possess the required minimum qualifications will be invited to take the Criticall Exam. CritiCall is designed to measure applicant's knowledge, skills, and abilities to complete exercises that replicate some aspect of the job. The examination may be timed and include the following physical examinations: typing, decision making, data entry, call summarization, memory recall, prioritization, map reading, verbal ability, reasoning ability, and perceptual ability. Candidates must receive a passing score, in order to be ranked on the employment list. Note, we do NOT accept CritiCall results from other agencies. Candidates must participate in the CritiCall assessment in Martinez, CA with Contra Costa County and achieve passing scores in order to advance in the recruitment process. Test information is available by visiting the vendor's website at: CritiCall and Dispatcher Applicant: F.A.Q. Candidates are only permitted to participate in the CritiCall Performance assessment once every 6 months. (Weighted 100%)
TENTATIVE EXAM DATES
For applications received between 1/3/24 - 1/30/24
CritiCall Assessment (in person): 5/2/24-5/4/24
For applications received between 1/31/24 - 2/27/24
CritiCall Assessment (in person):4/6/24-4/8/24
For applications received between 2/28/24 - 3/26/24
CritiCall Assessment (in person):5/4/24-5/6/24
For applications received between 3/27/24 - 4/23/24
CritiCall Assessment (in person):6/1/24-6/3/24
For applications received between 4/24/24 - 5/21/24
CritiCall Assessment (in person): 7/13/24-7/15/24
For applications received between 5/22/24 - 6/18/24
CritiCall Assessment (in person): 8/3/24-8/5/24
The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.
For recruitment specific questions, please contact Christine Bissada at Christine.Bissada@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs' applicant support team for assistance at +1 855-524-5627.
CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.
DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identify, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.
Contra Costa County (Ca)