Shelter Manager

New Reach New Haven , CT 06501

Posted 5 months ago

It's an exciting time to join New Reach!

Do you want to make a positive difference in the lives of people that are challenged with poverty and homelessness? Do you want to join a high-performing team of dedicated professionals who work effectively together, have fun, and share the joy of truly making the word a better place?

New Reach, Inc. is a powerful nonprofit that provides shelter, housing, stabilization, support and community connections for children, families and individuals experiencing homelessness across CT. Since 1990, we have inspired independence via continuum of innovative housing and progressive supports. Our program results prove that we are one of the most effective nonprofits of our kind in the United States. A big reason why is because our staff support each other in a culture of teamwork, mutual caring and support, and dedication to our mission.

The ideal candidate will be a results-driven, team- and detail-oriented professional who is comfortable working on multiple tasks oriented environment.

Responsibilities include but not limited to:

  • Oversee and management of all aspects of service delivery at New Reach shelters, including contractual obligations and budget maintenance

  • Advocate to CPO/QA any programmatic and staffing needs

  • Responsible for handling all client grievances.

  • Track shelter census and turn over to ensure each shelter is operating at capacity in coordination with Shelter Support Assistant on room availability.

  • Facilitate agency meetings that include and are not limited to case conferencing RA & Shelter team meetings

  • Supervise, orient and train shelter staff to ensure that job responsibilities are being performed in a quality manner, consistent with policy and enforce disciplinary actions when necessary.

  • Responsible for the hiring, verification of time worked, monitoring and approval of PTO time, and annual performance evaluations of direct supervisees.

  • Provide regular structured supervision and training to all shelter staff

  • Monitor caseloads and capacity of each Case Worker.

  • Oversee data entry in Electronic Client Record and HMIS to ensure integrity of data.

  • Monitor reports and data to inform service delivery to ensure best possible outcomes for residents.

Qualifications:

  • Bachelor's Degree and five years of supervisory experience. Master's preferred.

  • Bilingual/Bicultural preferred; highly motivated, creative with excellent interpersonal skills; strong advocacy skills.

  • Strong ability to lead; previous experience in managing supportive housing, home visiting or shelter/residential programs preferred.

  • Education or experience working with clients with substance abuse issues, mental health, HIV/AIDS required.

New Reach provides a friendly/family working environment, whose values include Integrity, Compassion, Initiative, and Professionalism. New Reach offers generous benefits after 60 days, PTO, paid holidays and a 401k plan.

If you are excited to join New Reach's team, apply to: http://newreach.org/content/careers/

www.newreach.org

No Phone Calls

EEO/VET Employer


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