Shelter Data Supervisor

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our "promote from within" culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

Our Benefits:

• Medical, prescriptions, dental and vision insurance

• Retirement savings plan with company match

• Company-paid and supplemental life insurance

• Flexible spending accounts

• Paid vacation, sick and personal leave

• 11 paid holidays

• Professional development and training

• Tuition reimbursement

• Employee referral bonus program

• Flexible work arrangements

• Clinical supervision for licensed social workers and counselors

JOB SUMMARY: The Shelter Data Supervisor serves as the operations data and process specialist, is the liaison to the program and department leadership regarding intake and operations data entry and data quality assurance. This supervisor monitors shelter intake and bed check in procedures and oversees the work of the Shelter Intake Specialists and other shelter staff tasked with completing daily shelter bed assignments, in-person shelter intakes, and related assessments and screening procedures for new shelter guests and those needing annual updates.

SUPERVISORY RESPONSIBILITIES: Functional oversight of the shelter operations staff conducting intake and check in procedures on assigned shift.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Responsible for program wide check-in process, bed assignment process, daily census oversight, and quality of program data in the Homeless Management Information System (HMIS) and providing regular data reports to internal and external partners.

• Provides oversight of and technical assistance to shelter staff assigned to conduct census, bed assignments and intakes on site.

• Serves as the data liaison to the HMIS Manager and Senior Program Manager.

• Assists and educates newly referred clients with the intake process including the application and orientation to the program.

• Conducts and oversees real time initial in-person intake interviews where staff collect demographic information and consent for services directly in the Homeless Management Information Systems Database (HMIS)

• Organize and maintain received data and source documents (i.e., intake forms, bed lists & other related documents. Ensure daily program entries exits are completed as needed.

• Responds to internal data inquiries, and to external partners as directed by supervisor, in a timely manner.

• Prepares reports and makes any corrections in a timely manner as needed.

• Conducts weekly quality reviews of data entry, check ins, entries and exits and works with HMIS Manager to resolve all discrepancies.

• Leads the program data team on practice compliance and process improvement as directed by supervisor and/or department leadership.

• Assists HMIS Manager and Director, Data & Business Systems to complete daily, weekly and monthly data reports in a timely and accurate manner in accordance with contract, department and agency requirements and expectations.

• Ensures that all data entry and storage is accurate and completed within 24 hours of receipt.

• Perform all other job-related duties as assigned.

EDUCATION and EXPERIENCE:

• High School diploma or GED.

• 3 years of data entry experience.

• 3 years of administrative supervisory experience.

• Experience working with highly vulnerable populations.

• Experience providing customer service or social services to high-risk individuals.

SKILLS and COMPETENCIES:

• Ability to organize and motivate groups and/or interdisciplinary teams to reach a common goal.

• Ability to establish and maintain cooperative working relationships.

• Proficiency in using HMIS database, MS Word, Excel, Outlook and other related software to effectively carry out the position's duties.