Sharepoint Administrator

Oakwood Systems Group Inc. Overland Park , KS 66204

Posted 11 months ago

Oakwood Systems Group and its- Managed Services team continues to grow. To accommodate this success, we are adding a SharePoint Administrator to the team. This is an exciting opportunity for someone wanting to deepen and broaden their technical and professional skills as well as work within a dynamic team of professionals.

The SharePoint Administrator will serve as the primary point of contact for customers and will interact directly withcustomers to troubleshoot, document defects or enhancements. They will answer a wide variety of technical and best practices questions related to the client's business intelligence and data integration products.

Oakwood relies on our customer support team members to strive to be the best technical support team among the Managed Services community.

Why consider this position?

Because you will have the ability to imbed yourself in the Microsoft technologies and learn about successfully delivering work to clients and within the Oakwood team. You will have a career path that allows you to continue to control and enhance your skills and experiences. You will be offered certifications at no cost to you and many rewards and perks that come with being a known "expert" within the Oakwood community and our clients. You will have the ability to become a Team Leader and work with larger sized clients and be a more independent worker.


  • Responsible for basic monitoring and management of Client's SharePoint environment under the direction of the SharePoint Team Leader

  • Acknowledgement of alarms raised at the Management Operations Center (MOC) and first level problem resolution following precise/written operations procedures and/or technical escalation to higher levels

  • Remote eyes and hands and scheduled Level 2 tasks

  • Trouble ticketing ownership: authenticate customer, open, update, own and close tickets

  • Customer notifications when an incident occurs as per the applicable SLA

  • Statistics gathering, management reporting, on-demand reporting

  • Quarterly Reports as required for each client

  • Assist in project implementation

  • Provide procedure feedback and initiation

  • Deal with problem solving variables in standardized situations and include the appropriate individuals in the decision making process

  • Attend meetings, trainings or seminars for continuing education

Qualified Candidates Must Bring:

  • Extensive troubleshooting skills

  • Ability to apply common sense understanding to carry out instructions furnished in written or verbal form.

  • Ability to diffuse complaints in a professional and timely manner.

  • Ability to follow instructions, read, and interprets documents for operating, training and disseminating to others

  • Ability to be a good listener, and to really understand a customer problem or question and help them solve it

  • Ability to take direction from the SharePoint Team Leader and Director of Operations

  • Ability to mentor junior level team members

Technical Requirements:

  • Experience working in Enterprise environments and performing mid-size to Enterprise level SharePoint administration
  • 2 or more years of experience supporting SharePoint 2010 / 2013 implementations and customizations, to include permissions, lists, libraries, Wiki, and other platform offerings
  • 2 or more years of hands-on experience administering SharePoint 2010 / 2013 to include the following: applying patches and service packs; creating, configuring, and maintaining Shared Service Providers to enable and enhance site search functionality; supporting and deployment of SharePoint related solutions (e.g. 3rd party web parts)
  • 2 or more years of experience with Microsoft SharePoint Server Services 2010 / 2013 including custom SharePoint Web parts, SharePoint Workflows, and InfoPath

Preferred Qualifications:

  • Microsoft Certified IT Professional or Microsoft Certified Technology Specialist
  • 2 or more years of experience administering user security in the MOSS environment including the use of SharePoint and Active Directory. Experience with Federation using Active Directory Federation Services (ADFS)

Given the nature of Oakwood's business, we are not in a position to sponsor H1B Visas or work under Corp-2-Corp arrangements.

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Sharepoint Administrator

Oakwood Systems Group Inc.