Shared Support Associate (Oa) *12 Month Register*

Department Of The Treasury Norfolk , VA 23510

Posted 2 months ago

  • Duties

Help

Duties

Summary

The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.

See Other Information for Locations.

Learn more about this agency

Responsibilities

WHAT DOES A Shared Administrative Associate DO? Provides administrative, clerical and case processing support to managers and technical employees functionally and cross-functionally throughout assigned organizations, as needed. The duties involve planning, organizing and carrying out varied administrative and clerical activities required by business operating divisions. Will be a shared resource for multiple business operating divisions located in a post-of-duty, within a commuting area and/or geographic area.

As an Shared Administrative Associate (OA) you will:

  • Support multiple managers and groups consisting of professional and technical employees both remotely and on-site as well as performing administrative tasks as needed.

  • Validate and inputs information to open, assign, transfer and close cases using various case management automated systems.

  • Verify completeness and accuracy of case controls to ensure compliance with established procedures and formats. Identifies and resolves inconsistencies shown on the on various inventory reports. Extracts and analyzes data to monitor time sensitive information and deadlines, alerts the group manager and technical employees to ensure protection of the Government's interest.

  • Analyze case information to determine the appropriate procedures to close cases involving multiple work streams. Maintains and updates a variety of manual and automated tracking systems used in processing cases.

  • Retrieve from automated systems, a variety of reports and technical material including forms, correspondence, supporting documents, etc.

  • Input and/or verifies technical employees' time on automated systems. Retrieves data and provides analysis of time expended on individual and related case categories and other time expenditures.

  • Utilize software to prepare correspondence, reports, forms, requisitions, requests for personnel actions and legal documents. Reviews outgoing correspondence for proper format, conformance with procedural instructions, grammar, punctuation, spelling, and attachments.

  • Manually and electronically prepares folders, case files, acknowledgments, forms, closing documents and transmittal instructions for use by technical employees to assist them in arriving at the final disposition of a case and executing case processing.

  • Gather, summarize and timely responds to management inquires for case, project and program information. Prepares a variety of correspondence, reports, forms, requisitions and case-related documents regarding requests from higher levels in the organization.

  • Receive telephone calls and visitors, determines the nature of the business, gives routine and non-routine information, answers questions in accordance with policies and operations or directs callers and visitors to the appropriate person or office.

  • Retrieve and controls mail and suspense items, routing them directly to the appropriate person or office for action, follows-up on outstanding controls and researches background information before routing mail to the appropriate individuals. Prepares transmittals, boxes, and ships case files and other business documents.

  • Coordinate and initiates supply orders for multiple groups and/or offices. As a purchase card holder is responsible for submitting payment for supply and purchase orders. Utilizes internal and external automated systems to place orders and reconcile account information.

  • Organize, maintain, and purge files and records, manuals, handbooks, and other related materials. Prepares federal records for storage. Maintains calendar, schedule appointments and engagements and make travel arrangements for immediate manager and may be requested to perform these duties for additional managers supported.

  • Serve as a resource person to the group(s) in matters such as case procedures, group administrative procedures, etc. Serve as proxy for manager(s) on automated systems such as the performance appraisal system, travel system, requisition tracking system, etc.

If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

Travel Required

Not required

Supervisory status

No

Promotion Potential
06

  • Job family (Series)
    0303 Miscellaneous Clerk And Assistant

  • Requirements

Help

Requirements

Conditions of Employment

  • Refer to Other Information for Locations

  • Click "Print Preview" to review the entire announcement before applying.

  • Must be a U.S. Citizen or National

You must have:PROFICIENCY REQUIREMENT (OFFICE AUTOMATION): In addition to meeting experience or education requirements, applicants must be able to demonstrate the ability to type 40 words per minute. Applicants may be asked to participate in a typing/performance test, provide a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or self-certifying their proficiency (which may be verified at a later step in the process). Performance test results and certificates of proficiency are acceptable for 3 years.

Qualifications

The Small Business/Self-Employed (SB/SE) Division provides examinations and taxpayer education services for about 7 million small businesses and upwards of 33 millions self-employed and supplemental income taxpayers. SB/SE taxpayers generally have higher incomes than most taxpayers, need to file twice as many tax forms, and generally need to rely more on paid tax preparers and the taxpayer education outreach activities of the IRS.

The Large Business and International (LB&I) business unit provides service and enforcement activities to support tax compliance of businesses and related entities with assets of $10 million or more, as well as small U.S. businesses engaged in international activities, U.S. citizens abroad, and foreign persons and businesses with a U.S. tax requirement. As our name suggests, international tax administration is an important part of what we do in LB&I. As part of the LB&I team, you will be supported by a variety of professionals (accountants, economists, engineers, computer audit specialists and subject matter experts) as you tackle the most complex foreign and domestic tax issues.

Tax Exempt & Government Entities Division serves Employee Plans which examines the returns of qualified pension benefit plans compliance. Exempt Organizations ensures not-for-profit organizations meet tax-exempt status requirements. And, Government Entities ensures organizations meet their tax withholding and employment tax payment requirements.

You must meet the following requirements by the closing date of this announcement.

GS-5 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 in the Federal service. Specialized experience for this position includes: Experience providing clerical and administrative support to managers and staff. Experience operating a variety of software systems to prepare documents, input data, compile/ generate reports and monitor administrative controls. Experience responding/referring customer complaints and inquiries. Experience applying grammar, spelling, and punctuation to prepare reports and correspondence.

OR

You may substitute education for specialized experience as follows: a Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university.

OR

You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.

GS-6 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 in the Federal service. Specialized experience for this position includes: Experience with the organizational structure of business operations. Experience providing clerical and administrative support to multiple managers and groups. Experience operating a variety of software systems to prepare documents, input data, compile/ generate reports and monitor administrative controls. Experience responding/referring customer complaints and inquiries. Experience with researching and using regulations, manuals, and directives pertaining to clerical and administrative policies and practices to perform administrative and case processing support functions. Experience applying grammar, spelling, and punctuation to prepare reports and correspondence.

  • The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.

  • To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

Education


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
TAX Compliance Officer (Oji) 12 Month Roster Amended (OnTheJob Instructor )

Department Of The Treasury

Posted 3 days ago

VIEW JOBS 12/5/2019 12:00:00 AM 2020-03-04T00:00 * Duties Help Duties Summary WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SB/SE) DIVISION? The Small Business/Self-Employed (SB/SE) Division provides examinations and taxpayer education services for about 7 million small businesses and upwards of 33 million self-employed and supplemental income taxpayers. See "Other Information" for Locations. Learn more about this agency Responsibilities WHAT DOES AN ON-THE-JOB INSTRUCTOR (OJI) DO? As an On-the-Job Instructor you will be responsible for delivering on the On-the-job instruction/training to individuals from within your organization. As an OJI, you will use your technical expertise and years of experience to plan and conduct training on basic and/or advanced areas of tax law, procedures, policies, techniques, or other specialized fields unique to your position/occupation. As an OJI you will be called upon to share knowledge and expertise with employees within your unit/organization in a one to one environment. You will perform these duties as a collateral duty assignment, with no change to your current position description or post of duty. As an OJI, you have the extraordinary opportunity of sharing you expertise and knowledge with others, while at the same time serving in a role that is of tremendous benefit to the Service as a whole! This is a collateral duty assignment with no promotion potential, change to your current permanent position description of record, or post of duty. As a Tax Specialist On-the Job Instructor (OJI) will: * Perform your regular duties and direct work, either phones and/ or paper during non-training times. During the training assignment, if the OJI member is not actively involved in the essential OJI duties, he/she will return to direct work activities when not preparing, instructing, coaching and/or facilitating. * Coordinate as appropriate in delivering OJI instruction/training materials. * Analyze, write and review course material. Develop, plan, schedule, coordinate, and/or present basic, advanced, or specialized training material or instruction as assigned. Teach and/or provide instruction in recruit, basic, advanced, and specialized courses and technical knowledge, counsel others during the progress of the OJI to assist with problems and provide special guidance. * Coordinate with others who may be assigned on either a full time or part time basis for recruit, basic or advanced training as required. Assure that instructors or other coaches are informed of any changes in course or technical subject matter. Coordinate as appropriate on methods, techniques, training aids, and trainee management relative to assigned training or technical areas. * May also provide specialized OJI training to other OJI instructors, if appropriate. * Ensure familiarity with course materials, illustrative material, case studies, technical materials and OJI assignments accordingly. Ensure consistency in technical interpretation of regulations and their application. Recommend changes in emphasis, adjustment in the division of time spent in, discussion, workshop, or other elements of OJI training activities; also recommends necessary changes in other training needs and/or identified in OJI observation. * Evaluate and/or recommend whether trainees or others should be retained and/or need additional instruction; in addition, evaluates trainees' OJI progress and/or conduct. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov Travel Required Occasional travel - 01 to 05 Nights per Month Supervisory status No Promotion Potential NA * Job family (Series) 0526 Tax Specialist * Requirements Help Requirements Conditions of Employment * Refer to Other Information * Click "Print Preview" to review the entire announcement before applying. * IRS Employees with Career or Career Conditional Appointments Employees must be a current Small Business/Self Employed; Examination Operations. Employees must be a current Tax Compliance Officer GS-0526-09; Tax Compliance Officer GS-0526-11 You must be in the current position and grade level, be able to demonstrate the level of knowledge necessary to carry out the responsibilities of this position, and have a current performance appraisal rating of fully successful or above. Qualifications You must meet the following requirements by the closing date of this announcement: BASIC QUALIFICATION REQUIREMENTS FOR ALL GRADE LEVELS: This is a collateral duty assignment with no promotion potential, change to your current permanent position description of record, or post of duty. To qualify for this On-the-Job Instructor position, you must be able to demonstrate the level of technical expertise and experience to plan and conduct On-the-Job training on basic or advanced areas of tax law, procedures, policies, techniques, or other specialized fields unique to your position/occupation to carry out the responsibilities. You must have a current performance appraisal rating of fully successful or above. You must currently be on the position description and at the post of duty listed in this vacancy announcement. The OJI position covered by this announcement is identified below: Tax Compliance Officer, GS-0526-09; Tax Compliance Officer, GS-0526-11 In addition, for Small Business/Self Employed (SB/SE); Examination Operations * The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. * To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. * To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. Education 903 Enterprise Parkway, Suite 100, Hampton, VA (VA0688); 575 N Pennsylvania, Indianapolis, IN (IN0133); 611 S Dupont Hwy, Dover, DE (DE0066); 225 E. Peachtree St, Corbin, KY (KY1716); 7300 Turfway Rd, Suite 410, Florence, KY (KY3123); 200 W Professional Park Ct, Lot #11, Bowling Green, KY (KY3060); 601 East Naylor Mill Road, Salisbury, MD (MD1123); 1240 E Ninth Street, Cleveland, OH (OH0192); 1601 Eleventh Avenue, 2nd Floor, Altoona, PA (PA0329); 319 Washington St, 2nd Floor, Johnstown, PA (PA0358); 1314 Griswald Plaza, Room 105, Erie, PA (PA0440); 409 Lackawanna Ave., Suite 600, Scranton, PA (PA0596); 201 Penn Street, Suite 100, Reading, PA (PA0656); Penn Office Bldg, 4314 Old William Penn Hwy, Monroeville, PA (PA0745); 162 West Chestnut Street, Washington, PA (PA7017); 2513 Wesley Street, Suite 2, Johnson City, TN (TN2190); 401 E. Market Street, Charlottesville, VA (VA0712); 600 Arch Street, Philadelphia, PA (PA0277); 710 Locust St, Knoxville, TN (TN0076); 5740 Uptain Road, Eastgate Center, Chattanooga, TN (TN2351); 1000 Liberty Avenue, Pittsburgh, PA (PA0233); 370 East 84th Drive, Suite 300, Merrillville, IN (IN1905); 6450 Rockside Woods Blvd S, Suite 300, Independence, OH (OH2320); 200 W 2nd St, Dayton, OH (OH0195); 200 N High St, Columbus, OH (OH0208); 101 West 2nd Street, Northwest Bank Bldg., Davenport, IA (IA1465); 210 Walnut Street, Des Moines, IA (IA0112); 230 S. Dearborn Street, Chicago, IL (IL0236); 2001 Butterfield Road, Downers Grove, IL (IL2337); 14479 South John Humphrey Driv, Orland Park, IL (IL2549); 5100 River Rd, Schiller Park, IL (IL2558); 6717 Shawnee Mission Parkway, Overland Park, KS (KS1603); 555 N. Woodlawn St., Building 4, Wichita, KS (KS1615); 500 Woodward Avenue, Detroit, MI (MI3044); 3100 West Road, East Lansing, MI (MI2101); 3251 N Evergreen Dr NE, Grand Rapids, MI (MI2210); 1055 W Baraga St, Marquette, MI (MI1926); 1270 Pontiac Rd., Pontiac, MI (MI2181); 1921 Excel Drive, Eastwood Office Park, Mankato, MN (MN1674); 1122 Town and Country Commons, Chesterfield, MO (MO1833); 1616 Capitol Ave., Omaha, NE (NE0051); 1242 Fourier Drive, Madison, WI (WI1784); 211 West Wisconsin Avenue, Milwaukee, WI (WI1720); N14 W24200 Tower Place, Suite 202, Waukesha, WI (WI1696); 1180 Vets Mem Hwy, Hauppauge, NY (NY7117); 290 Bwy - Foley Square, New York, NY (NY0350); 1719 Route 10, Parsippany, NJ (NJ4531); 1 Newark Center, Newark, NJ (NJD002); 68 Sewall St, Augusta, ME (ME0068); 300 South State Street, Syracuse, NY (NY7357); 255 East Ave, Rochester, NY (NY7064); 135 High Street, Hartford, CT (CT0013); 150 Court Street, New Haven, CT (CT0061); 130 South Elmwood Avenue, Suite 100, Buffalo, NY (NY7340); 380 Westminster St, Providence, RI (RI7097); 15 New Sudbury Street, Boston, MA (MA0131); 999 Stewart Ave, Bethpage, NY (NY7501); 300 Commerce Drive, New Windsor, NY (NY7071); 1200 Waters Place, Bronx, NY (NY7304); 400 West Bay Street, Jacksonville, FL (FL0067); 2888 Woodcock Blvd, Atlanta, GA (GA2004); 1899 Powers Ferry Rd SE, Atlanta, GA (GA2401); 401 W Peachtree St, Atlanta, GA (GA0087); 1835 Assembly Street, Columbia, SC (SC0068); 7850 S. W. 6th Court, Plantation, FL (FL2347); 4400 Leeds Ave Suite 270, North Charleston, SC (SC1149); 777 Sonoma Ave, Santa Rosa, CA (CA0221); 4830 Business Center Dr., Suite 250, Fairfield, CA (CA8182); 5353 N. Yellowstone Rd, Cheyenne, WY (WY1228); 1600 Los Gamos Dr., Suite 231, San Rafael, CA (CA8211); 4330 Watt Ave, Sacramento, CA (CA6139); 1301 Clay Street, Oakland, CA (CA0281) and 4643 Quail Lakes Drive, Stockton, CA (CA7588). Department Of The Treasury Norfolk VA

Shared Support Associate (Oa) *12 Month Register*

Department Of The Treasury