Shared Service Team Lead

This job is responsible for teamwork flow and ensuring client standards are met. Responsible for training, coaching, motivation, and direction to team members while creating an environment which encourages teamwork, commitment, increased productivity, and superior quality.

Primary duties:

• Applies expert problem-solving skills on complex issues for researching and resolving exception items that have been initiated via various channels.

• Analyzes problems, make recommendations and make decisions impacting team.

• Monitor and manage daily workflow.

• Ensures that all deadlines are met, and that daily work is distributed appropriately and that client standards are met on a daily, weekly, and monthly basis.

• Provides training, coaching, motivation, and direction to team members while creating an environment which encourages teamwork, commitment, increased productivity, and superior quality.

• Responsible for performing job requirements including processing checks, other financial transactions, payments, maintenance, basic analysis, research, or communicating with the other team members.

• May perform monetary functional transactions such as balancing and sending wire requests to the clients.

• Use multiple systems for printing, notating, tracking, information gathering and / or trouble shooting the items raised by the client / insurance company / customer.

• Communicate with internal and external clients.

• Create daily and monthly reports for use by auditors and internal tracking.

• Participates in regularly scheduled conference calls with clients designed to obtain feedback on the performance of the Unit, and to provide an opportunity to implement any necessary procedural changes.

• The Team Lead partners with the manager on process improvements and workflow to ensure business objectives are met.

• Follows standard procedures and policies with more senior levels using greater latitude and judgment in responding to inquiries.

• Provides a high level of accuracy in check handling and other financial transaction.

• Maintain secure check handling environment.

• Validate accuracy of payees for specific clients

Education

• High School diploma or GED

Experience

• 3-year experience in insurance, banking, finance, mortgage servicing or related experience/education

Will require on site in office environment. (100% on site)