WHAT IS THE SMALL BUSINESS/ SELF EMPLOYED DIVISION: The Small Business/Self-Employed (SB/SE) Division provides examinations and taxpayer education services for about 7 million small businesses and upwards of 33 million self-employed and supplemental income taxpayers.
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What does a Shared Administrative Associate (OA) do? Provides administrative, clerical and case processing support to managers and technical employees functionally and cross-functionally throughout assigned organizations, as needed. The duties involve planning, organizing and carrying out varied administrative and clerical activities required by business operating divisions. Will be a shared resource for multiple business operating divisions located in a post-of-duty, within a commuting area and/or geographic area.
As a Shared Administrative Associate (OA) you will:
Support multiple managers and groups consisting of professional and technical employees both remotely and on-site as well as performing administrative tasks as needed for the post-of-duty. Communicates in both English and Spanish with visitors.
Validate and inputs information to open, assign, transfer and close cases using various business unit case management automated systems such as ERCS, RGS, ICS, and ECMS.
Verify completeness and accuracy of case controls to ensure compliance with established business unit procedures and formats. Identifies and resolves inconsistencies shown on the Related Return Report, Inventory Validation Listing, or other inventory reports. Extracts and analyzes data to monitor statutes and alert the group manager and technical employees to ensure protection of the Government's interest.
Analyze case information to determine the appropriate procedures to close cases involving multiple work streams. Maintains and updates a variety of manual and automated tracking systems used in processing cases.
Retrieve from business unit automated systems, a variety of reports and technical material including forms, correspondence, supporting documents, etc. related to taxpayer cases.
Input and/or verifies technical employees' time on business unit automated systems. Retrieves data and provides analysis of time expended on individual and related case categories and other time expenditures.
Utilize software to prepare correspondence, reports, forms, requisitions, requests for personnel actions and legal documents. Reviews outgoing correspondence for proper format, conformance with procedural instructions, grammar, punctuation, spelling, and attachments.
Input and/or verifies technical employees' time on business unit automated systems such as SETR, ERCS, ICS, and Entity. Retrieves data and provides analysis of time expended on individual and related case categories and other time expenditures.
Manually and electronically prepares folders, case files, acknowledgments, forms, closing documents and transmittal instructions for use by technical employees to assist them in arriving at the final disposition of a case and executing case processing.
Gather, summarize and timely responds to management inquires for case, project and program information. Prepares a variety of correspondence, reports, forms, requisitions and case-related documents in regard to requests from higher levels in the organization.
Receive telephone calls and visitors, determines the nature of the business, gives routine and non-routine information, answers questions in accordance with Service policies and operations or directs callers and visitors to the appropriate person or office.
Retrieve and controls mail and suspense items, routing them directly to the appropriate person or office for action, follows-up on outstanding controls and researches background information before routing mail to the appropriate individuals. Prepares transmittals, boxes, and ships case files and other business documents.
Coordinate and initiates supply orders for multiple groups and/or offices. The incumbent is a purchase card holder responsible for submitting payment for supply and purchase orders. Utilizes internal and external automated systems to place orders and reconcile account information.
Organize, maintain, and purge files and records, manuals, handbooks, and other related materials. Prepares federal records for storage. Maintains calendar, schedule appointments and engagements and make travel arrangements for immediate manager and may be requested to perform these duties for additional managers supported.
Serve as a resource person to the group(s) in matters such as case procedures, group administrative procedures, etc. Serve as proxy for manager(s) on automated systems such as the performance appraisal system, travel system, requisition tracking system, etc.
If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov
0303 Miscellaneous Clerk And Assistant
Conditions of Employment
Refer to Other Information.
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Must be a U.S. Citizen or National
IRS Employees with Career or Career Conditional Appointments
PROFICIENCY REQUIREMENT (OFFICE AUTOMATION): In addition to meeting experience or education requirements, applicants must be able to demonstrate the ability to type 40 words per minute. Applicants may be asked to participate in a typing/performance test, provide a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or self certifying their proficiency (which may be verified at a later step in the process). Performance test results and certificates of proficiency are acceptable for 3 years
You must meet the following requirements by the closing date of this announcement.
GS-5 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 in the Federal service. Specialized experience for this position includes: Experience providing clerical and admin support to managers and staff. Experience operating a variety of software systems (e.g., Integrated Data Retrieval System (IDRS), Exam Return Control System (ERCS), Report Generating Software (RGS), Integrated Collection System (ICS), Entity Case Management Information (Entity), Data Model View (DMV), Case Based Reasoning (CBR), etc.) to prepare documents, input data, compile/ generate reports and monitor administrative controls. Experience responding/referring taxpayer complaints and inquiries. Experience with using agency regulations, manuals, and directives pertaining to clerical and administrative policies and practices to perform administrative and case processing support functions. Experience applying grammar, spelling and punctuation to prepare reports and correspondence. OR
You may substitute education for specialized experience as follows: a Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university. OR
GS-6 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 in the Federal service. Specialized experience for this position includes: Experience with the organizational structure of the IRS business unit operations. Experience providing clerical and admin support to multiple managers and groups. Experience operating a variety of software systems (e.g., Integrated Data Retrieval System (IDRS), Exam Return Control System (ERCS), Report Generating Software (RGS), Integrated Collection System (ICS), Entity Case Management Information (Entity), Data Model View (DMV), Case Based Reasoning (CBR), etc.) to prepare documents, input data, compile/ generate reports and monitor administrative controls. Experience responding/referring taxpayer complaints and inquiries. Experience with using agency regulations, manuals, and directives pertaining to clerical and administrative policies and practices to perform administrative and case processing support functions. Experience applying grammar, spelling and punctuation to prepare reports and correspondence.
For Grades 5 through 6 :You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.
The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part- time work is considered on a prorated basis.
To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
In addition to the above requirements, you must meet the following, if applicable:
You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).
PODS Continued from Other Information
1 position at 1180 Vets Mem Hwy, Hauppauge, NY (NY7117); 1 position at 5123 Research Dr NW, Huntsville, AL (AL2393); 1 position at 6450 Rockside Woods Blvd S, Suite 300, Independence, OH (OH2320); 1 position at 575 N Pennsylvania, Indianapolis, IN (IN0133); 2 positions at 400 West Bay Street, Jacksonville, FL (FL0067); 2 positions at 110 N City Parkway, Las Vegas, NV (NV7516); 1 position at 2850 NE Independence Ave, Lee's Summit, MO (MO2008); 2 positions at 501 W Ocean Blvd, Long Beach, CA (CA0273); 2 positions at 300 North Los Angeles St, Los Angeles, CA (CA0150); 1 position at 850 Trafalgar Court, Maitland, FL (FL2257); 1 position at 4749 Lincoln Mall Dr, Matteson, IL (IL2563); 1 position at 5218 Atlantic Avenue, Mays Landing, NJ (NJ6998); 3 positions at 51 SW First Avenue, Miami, FL (FL0061); 1 Position at 211 West Wisconsin Avenue, Milwaukee, WI (WI1720); 1 position at 1555 Poydras Street, New Orleans, LA (LA1336); 3 positions at 290 Bwy - Foley Square, New York, NY (NY0350); 1 position at 1352 Marrows Road, Newark, DE (DE0052); 4 positions at 1301 Clay Street, Oakland, CA (CA0281); 1 position at 2365 Lincoln Avenue, Ogden, UT (UT1486); 1 position at 55 North Robinson, Oklahoma City, OK (OK1356); 1 position at 4041 N Central Ave, Phoenix, AZ (AZ7748); 3 positions at 7850 S. W. 6th Court, Plantation, FL (FL2347); 1 position at 1220 SW 3rd Ave, Portland, OR (OR0043); 2 positions at 380 Westminster St, Providence, RI (RI7097); 1 position at 7751 Brier Creek Parkway, Ste 102, Raleigh, NC (NC1151); 1 position at 210 1st Street, Sw, Roanoke, VA (VA0535); 1 position at 255 East Ave, Rochester, NY (NY7064); 1 position at 4330 Watt Ave, Sacramento, CA (CA6139); 1 position at 928 East Blanco Road, Suite 265, Suite 121, Salinas, CA (CA7720); 2 positions at 178 South Rio Grande St, Salt Lake City, UT (UT1522); 2 positions at 8122 Datapoint Dr, San Antonio, TX (TX2982); 1 position at 290 N. D Street, San Bernardino, CA (CA8050); 2 positions at 333 W Broadway, San Diego, CA (CA0316); 1 position at 450 Golden Gate Ave, San Francisco, CA (CA0154); 1 position at 55 South Market Street, San Jose, CA (CA6116); 1 position at 1900 O'Farrell St, San Mateo, CA (CA8280); 2 positions at 801 Civic Center Drive, W., Santa Ana, CA (CA7395); 1 position at 26415 Carl Boyer Dr, Santa Clarita, CA (CA7159); 1 position at 777 Sonoma Ave, Santa Rosa, CA (CA0221); 1 position at 5971 Cattleridge Blvd, Sarasota, FL (FL3100); 1 position at 5100 River Rd, Schiller Park, IL (IL2558); 1 position at 915 Second Avenue, Seattle, WA (WA0101); 1 position at 1222 Spruce, St. Louis, MO (MO0106); 1 position at 3848 West Columbus Drive, Tampa, FL (FL2402); 2 positions at 7980 Quantum Drive, Vienna, VA (VA0008); 1 position at 77 K Street NE, Washington, DC (DC0198); 1 position at 10225 Westmoor Drive, Bldg 6, Westminster, CO (CO1989); 1 position at 7 N. Wilkes-Barre Blvd., Wilkes Barre, PA (PA0627); 1 position at 120 Front Street, Worcester, MA (MA5785)
Department Of The Treasury