Help Duties Summary
WHAT IS THE LARGE BUSINESS AND INTERNATIONAL DIVISION? The Large Business and International (LB&I) business unit provides service and enforcement activities to support tax compliance of businesses and related entities with assets of $10 million or more, as well as small U.S. businesses engaged in international, U.S. citizens abroad, and foreign persons and businesses with a U.S. tax requirement.
See Education Requirements section for Locations and Amendments to add additional PODs.
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What does a Shared Administrative Associate (OA) do? Provides administrative, clerical and case processing support to managers and technical employees functionally and cross-functionally throughout assigned organizations, as needed. The duties involve planning, organizing and carrying out varied administrative and clerical activities required by business operating divisions. Will be a shared resource for multiple business operating divisions located in a post-of-duty, within a commuting area and/or geographic area.
As a Shared Administrative Associate (OA) you will:
Support multiple managers and groups consisting of professional and technical employees both remotely and on-site as well as performing administrative tasks as needed for the post-of-duty.
Validate and inputs information to open, assign, transfer and close cases using various business unit case management automated systems such as ERCS, RGS, ICS, and ECMS.
Verify completeness and accuracy of case controls to ensure compliance with established business unit procedures and formats. Identifies and resolves inconsistencies shown on the Related Return Report, Inventory Validation Listing, or other inventory reports. Extracts and analyzes data to monitor statutes and alert the group manager and technical employees to ensure protection of the Government's interest.
Analyze case information to determine the appropriate procedures to close cases involving multiple work streams. Maintains and updates a variety of manual and automated tracking systems used in processing cases.
Retrieve from business unit automated systems, a variety of reports and technical material including forms, correspondence, supporting documents, etc. related to taxpayer cases.
Input and/or verifies technical employees' time on business unit automated systems. Retrieves data and provides analysis of time expended on individual and related case categories and other time expenditures.
Utilize software to prepare correspondence, reports, forms, requisitions, requests for personnel actions and legal documents. Reviews outgoing correspondence for proper format, conformance with procedural instructions, grammar, punctuation, spelling, and attachments.
Input and/or verifies technical employees' time on business unit automated systems such as SETR, ERCS, ICS, and Entity. Retrieves data and provides analysis of time expended on individual and related case categories and other time expenditures.
Manually and electronically prepares folders, case files, acknowledgments, forms, closing documents and transmittal instructions for use by technical employees to assist them in arriving at the final disposition of a case and executing case processing.
Gather, summarize and timely responds to management inquires for case, project and program information. Prepares a variety of correspondence, reports, forms, requisitions and case-related documents in regard to requests from higher levels in the organization.
Receive telephone calls and visitors, determines the nature of the business, gives routine and non-routine information, answers questions in accordance with Service policies and operations or directs callers and visitors to the appropriate person or office.
Retrieve and controls mail and suspense items, routing them directly to the appropriate person or office for action, follows-up on outstanding controls and researches background information before routing mail to the appropriate individuals. Prepares transmittals, boxes, and ships case files and other business documents.
Coordinate and initiates supply orders for multiple groups and/or offices. The incumbent is a purchase card holder responsible for submitting payment for supply and purchase orders. Utilizes internal and external automated systems to place orders and reconcile account information.
Organize, maintain, and purge files and records, manuals, handbooks, and other related materials. Prepares federal records for storage. Maintains calendar, schedule appointments and engagements and make travel arrangements for immediate manager and may be requested to perform these duties for additional managers supported.
Serve as a resource person to the group(s) in matters such as case procedures, group administrative procedures, etc. Serve as proxy for manager(s) on automated systems such as the performance appraisal system, travel system, requisition tracking system, etc.
If you are selected at a lower grade level, you will have the opportunity to learn to perform all duties, and will receive training to help you grow in this position.
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.go
Job family (Series)
0303 Miscellaneous Clerk And Assistant
Help Requirements Conditions of Employment
Refer to Education Requirement Section for locations.
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IRS Employees with Career or Career Conditional Appointments
Must be a U.S. Citizen or National
PROFICIENCY REQUIREMENT (OFFICE AUTOMATION): In addition to meeting experience or education requirements, applicants must be able to demonstrate the ability to type 40 words per minute. Applicants may be asked to participate in a typing/performance test, provide a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or self-certifying their proficiency (which may be verified at a later step in the process). Performance test results and certificates of proficiency are acceptable for 3 years.
You must meet the following requirements by the closing date of this announcement.
GS-5 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 in the Federal service. Specialized experience for this position includes: Experience providing clerical and admin support to managers and staff. Experience operating a variety of software systems (e.g., Integrated Data Retrieval System (IDRS), Exam Return Control System (ERCS), Report Generating Software (RGS), Integrated Collection System (ICS), Entity Case Management Information (Entity), Data Model View (DMV), Case Based Reasoning (CBR), etc.) to prepare documents, input data, compile/ generate reports and monitor administrative controls. Experience responding/referring taxpayer complaints and inquiries. Experience with using agency regulations, manuals, and directives pertaining to clerical and administrative policies and practices to perform administrative and case processing support functions. Experience applying grammar, spelling and punctuation to prepare reports and correspondence.
you may substitute education for specialized experience as follows: a Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university.
You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.
You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 in the Federal service. Specialized experience for this position includes: Experience with the organizational structure of the IRS business unit operations. Experience providing clerical and admin support to multiple managers and groups. Experience operating a variety of software systems (e.g., Integrated Data Retrieval System (IDRS), Exam Return Control System (ERCS), Report Generating Software (RGS), Integrated Collection System (ICS), Entity Case Management Information (Entity), Data Model View (DMV), Case Based Reasoning (CBR), etc.) to prepare documents, input data, compile/ generate reports and monitor administrative controls. Experience responding/referring taxpayer complaints and inquiries. Experience with using agency regulations, manuals, and directives pertaining to clerical and administrative policies and practices to perform administrative and case processing support functions. Experience applying grammar, spelling and punctuation to prepare reports and correspondence.
For the GS-6, in additional to the above requirements, you must have been at the GS-5 level to for 52 weeks (time-in-grade requirement).
The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part- time work is considered on a prorated basis.
To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
AMENDED to ADD CHERRY HILL, NJ, FRANKLIN, TN, AND LONG BEACH, CA from 3/25 TO 4/1/2019
A total of 122 positions will be filled in LB&I as follows:
1 in 135 High Street, Hartford, CT (CT0013)
1 in 135 Grand Street, Waterbury, CT (CT0047)
1 in 150 Court Street, New Haven, CT (CT0061)
1 in 761 Main Avenue, Suite 1000, Norwalk, CT (CT3438)
1 in 15 New Sudbury Street, Boston, MA (MA0131)
2 in 200 Sheffield Street, Mountainside, NJ (NJ4360)
6 in 201 Varick Street, New York, NY (NY0128)
1 in 11 A Clinton Ave, Albany, NY (NY0300)
1 in 300 South State Street, Syracuse, NY (NY7357)
1 in 999 Stewart Ave, Bethpage, NY (NY7501)
2 in 1000 Liberty Avenue, Pittsburgh, PA (PA0233)
1 in 120 Liberty Street, Brockton, MA (MA5955)
1 in One Montvale Ave., Stoneham, MA (MA5632)
1 in 80 Daniel Street, Portsmouth, NH (NH0036)
1 in 200 Federal Plaza, Paterson, NJ (NJ0145)
1 in 100 Dey Place, Edison, NJ (NJD001)
2 in 26 Federal Plaza, New York, NY (NY0282)
2 in 290 Broadway - Foley Square, New York City, NY (NY0350)
1 in 1 Lefrak City Plaza, 59-17 Junction Blvd, Corona, NY (NY5848)
1 in 210 East Post Road, White Plains, NY (NY6385)
1 in 255 East Ave, Rochester, NY (NY7064)
1 in 2 Metrotech Center, 100 Myrtle Avenue, Brooklyn, NY (NY7288)
1 in 130 South Elmwood Avenue, Suite 100, Buffalo, NY (NY7340)
2 in 600 Arch Street, Philadelphia, PA (PA0277)
2 in 601 S. Henderson Road, King of Prussia, PA (PA0507)
2 in 333 W Broadway, San Diego, CA (CA0316)
1 in 55 South Market Street, San Jose, CA (CA6116)
1 in 920 W Riverside Avenue, Spokane, WA (WA0064)
1 in 1818 E Southern Ave, Mesa, AZ (AZ6886)
1 in 300 North Los Angeles St, Los Angeles, CA (CA0150)
3 in 450 Golden Gate Ave, San Francisco, CA (CA0154)
3 in 24000 Avila Road, Laguna Niguel, CA (CA0521)
1 in 222 N. Sepulveda, El Segundo, CA (CA6093)
6 in 225 W Broadway, Glendale, CA (CA6218)
1 in 751 Daily Drive, Camarillo, CA (CAD003)
1 in 1999 Broadway, Denver, CO (CO1811)
1 in 110 City Parkway, Las Vegas, NV (NV7516)
3 in 230 S. Dearborn Street, Chicago, IL (IL0236)
2 in 2001 Butterfield Road, Downers Grove, IL (IL2337)
2 in 5100 River Rd, Schiller Park, IL (IL2558)
1 in 12900 North Meridian Street, Hamilton Crossing Four, Carmel, IN (IN1765)
1 in 22600 Hall Rd, Ste 102, Clinton Township, MI (MI1942)
2 in 38275 West Twelve Mile Road, Farmington Hills, MI (MI2097)
1 in 1550 American Blvd East, Bloomington, MN (MN1675)
1 in 210 Walnut Street, Des Moines, IA (IA0112)
1 in 3971 S Research Park Drive, Suite B, Ann Arbor, MI (MI2218)
1 in 917 N. Saginaw St, Flint, MI (MI3022)
1 in 1122 Town and Country Commons, Chesterfield, MO (MO1833)
1 in 2850 NE Independence Ave, Lee's Summit, MO (MO2008)
4 in 550 Main Street, Cincinnati, OH (OH0189)
1 in 450 Rockside Woods Blvd S, Suite 300, Independence, OH (OH2320)
1 in N14 W24200 Tower Place, Suite 202, Waukesha, WI; (WI1696)
1 in 1242 Fourier Drive, Madison, WI (WI1784)
1 in 655 E Milsap Rd, Fayetteville, AR (AR1290)
1 in 999 N Capitol St Ne, Washington, DC (DC0221)
2 in 3848 West Columbus Drive, Tampa, FL (FL2402)
2 in 1899 Powers Ferry Road SE, Atlanta, GA (GA2401)
1 in 1500 Leestown Rd, Lexington, KY (KYD001)
1 in 10715 David Taylor Drive, Charlotte, NC (NC2598)
1 in 801 Broadway, Nashville, TN (TN0052)
3 in 4050 Alpha Rd, Farmers Branch, TX (TX0302)
2 in 8701 S Gessner, Houston, TX (TX0297)
1 in 700 W Capitol, Little Rock, AR (AR0063)
1 in 1352 Marrows Road, Newark, DE (DE0052)
2 in 2888 Woodcock Blvd, Atlanta, GA (GA2004)
1 in 3154 Perimeter Pkwy, Augusta, GA (GA2441)
1 in 400 West Bay Street, Jacksonville, FL (FL0067)
1 in 7850 S. W. 6th Court, Plantation, FL (FL2347)
1 in 600 Dr Martin L King Pl, Louisville, KY (KY0086)
1 in 31 Hopkins Plaza, Baltimore, MD (MD0055)
1 in 7751 Brier Creek Parkway, Ste 102, Raleigh, NC (NC1151)
1 in 4905 Koger Boulevard, Greensboro, NC (NC2668)
2 in 55 North Robinson, Oklahoma City, OK (OK1356)
1 in 1645 South 101st E. Ave, Tulsa, OK (OK1358)
1 in 440 Roper Mountain Rd, Greenville, SC (SC2095)
1 in 5333 Getwell Road, Memphis, TN (TN0005)
1 in 300 E. Eighth Street, Austin, TX (TX0227)
1 in 1919 Smith, Houston, TX (TX0298)
1 in 5810 San Bernardo Ave, Laredo, TX (TX2125)
2 in 12309 N Mopac Expwy, Austin, TX (TX2835)
1 in 7980 Science Applications Ct, Suite 1251, Vienna, VA (VA0008)
1 in 306 W. Eldorado St, Decatur, IL
1 in 51 Haddonfield Road, Cherry Hill, NJ (NJ5114)
1 in 127 International Drive, Franklin, TN (TN2709)
1 in 501 W Ocean Blvd, Long Beach, CA (CA0273)
Department Of The Treasury