Harley-Davidson, Inc. Carson City , NV 89701
Auto req ID: 223
Title: Servicing Support Representative I
Job Function: Loss Mitigation
Location: CARSON CITY
Company: Harley-Davidson Financial Services
Full or Part-Time:Full Time
We are paving more roads to Harley-Davidson by developing exhilarating new products, creating broader access to our iconic brand, and building a stronger dealer network. We can't do it without the best and brightest. Step one of this strategic acceleration is adding talent who can blow the doors wide open with innovation and creativity while staying true to the Harley-Davidson brand and legacy. We are focused on the next 115 years. Are you in?
Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, MotorClothes, and parts and accessories; cycle insurance; and extended service plans for Harley-Davidson motorcycles.
We need people who wake up every day with a passion for customers and who come to work with the creativity and drive to make amazing things happen. This isn't just any company. And yours isn't just any career. It's part of your story. Write it with us and make it legendary.
HDFS' Carson City, Nevada office serves as one of the Company's two operations centers. It's where HDFS first established its roots in 1992. It is also home to Eaglemark Savings Bank, the Company's lending institution, where all loans are funded. Carson City employees represent the loan origination and servicing business units including Collections, Funding, Underwriting, Dealer Services, and HDFS' Cycle Insurance business unit. There are also employees who work in Accounting, Legal, Global Information Services, Risk, Enterprise Project Management, and Compliance who call this office home. Join our team as aServicing Support Representative I.
Under direct supervision, the Servicing Support Representative Level I is responsible for assisting the Servicing teams with various support functions and projects across the organization. A general understanding of the customer segments and an understanding of how to handle common problems, while providing internal and external customers with unsurpassed service, is required.
Research and resolve internal and external stakeholder issues/concerns
Manage dealer and insurance company collections; including protection product cancellations, recourse, and duty to refund processes
Manage indirect disputes and update trade lines via e-Oscar
Determine military loan benefits/protections and monitor military accounts
Process correspondence requests from various stakeholders
Manage account updates and queue maintenance
Route and prepare documents for stakeholders
Manage incoming and outbound calls
Protection of information and compliance with the law are paramount. Protecting employee, customer and corporate information is everyone's responsibility at Eaglemark Savings Bank. All employees must follow established safeguards, including policies regarding data protection, segregation of duties, and access to information based solely on business need. Further, it is the responsibility of all employees to maintain awareness and understanding of relevant laws, regulations, internal policies and procedures, and to comply with all of them.
Degree Not Required
Typically requires less than 1 year of related experience.
Proficient in Windows and Microsoft Office applications
Ability to accurately type 30-40 WPM
Effective verbal and written communication skills
Strong teamwork skills and the ability to interact effectively with all stakeholders
Strong organizational skills to ensure customer service level agreements are maintained on a consistent basis.
Ability to embrace and advocate change initiatives
At Harley-Davidson it is not just about the degree you have or what you know. You must also exhibit and demonstrate our valued behaviors in everything you do:
Value Individuality and Diversity
We offer an inclusive compensation package for all full-time employees including, but not limited to, bonus programs, health insurance benefits, a 401k program, onsite fitness centers, employee discounts on products and accessories, and more. We believe that employees do their best work when they are free to be themselves. This means our dress code is relaxed, and all types of work styles are welcomed.
Applicants must be currently authorized to work in the United States.
Direct Reports: No
Travel Required: 0 - 10%
Visa Sponsorship: This position is not eligible for visa sponsorship
Relocation: This position is not eligible for relocation assistance