Insight Enterprises, Inc. MA , MA 01036
Posted 1 week ago
Services Technician Sr
MA, US
Overview:
This is an on-site position
Monday
Friday 8:00 am
5:00 pm (ish)
Job Description: Sr. Service Technician
Self-directed
Users Supported: ~300; only technician onsite. There is a client supervisor located onsite, not an Insight supervisor
White glove Deskside experience
Top-notch Customer focused
Ticket management
Highly organized and detailed-oriented with the ability to simultaneously work on multiple projects
Must be able to work independently and take initiative to identify, track, and resolve issues
Effectively manages up as needed
Good interpersonal skills, including collaboration and communication
Self-aware of gaps in skills, works to improve
Engaged in cross-training efforts amongst peers; where applicable
Contribute to site-level operational readiness, process improvement
Performs PC break/fix onsite and remotely. This includes, but is not limited to, identifying the problem and determining the most efficient and cost-effective way to resolve the problem, keeping customer downtime to a minimum.
Executes End user projects as required
May need to assist with other network/infrastructure activity needs as requested.
Maintains knowledge of new technologies resulting in continued client satisfaction.
Provides first technical support and leadership support. This includes, but is not limited to, responding to questions, assisting with troubleshooting, and determining problems.
Maintains and protects assets and property. This includes spare parts, loaners, tools and test equipment, as well as equipment that may be provided by Insight's customers.
Escalates service problems and issues to the service manager appropriate.
Experience with Microsoft Teams
Experience with SSCM, Asset Management, machine imagining, possible Mac/Apple device support, ServiceNow, and Citrix preferred
Ideal candidate must be able to develop relationships with all levels of customers within the business (individual contributor to c-suite)
Must be able to lift up to 50 pounds, bend, lift, and crawl and sit for 8 hours
Common Applications supported at this site, specifically:
Windows 10
Citrix VDI
Office 365
SharePoint
Microsoft InTune
iPhone, iPads
Windows laptops, desktops, Microsoft SurfacePro
Snap-on intelligent toolbox
Site-specific requests:
Very high customer service skills
Readiness to learn.
Ability to work independently, flexible
Self-starter and motivated. Need to be able to work independently and a solid group contributor.
Should be able to work in front of a user or remotely from their desk
Job Segment: Business Process, Developer, Sharepoint, Technical Support, Technician, Management, Technology
Insight Enterprises, Inc.