Hanover Park, IL, US
As a Services Technician, you'll work in a dynamic environment supporting our clients. You'll have the opportunity to utilize your technical skills and continue to learn new ones all while having fun.
What you'll do at Insight:
(Use whichever one applies)
Perform hardware and peripheral repairs including determining the most efficient and cost effective way to resolve the problem
Installs and tests system hardware at customer site
Completes all required documentation involved in a service call to ensure accurate billing, and timely return of defective products/parts, with respect to warranty or contract
Identify system hardware problems and determine the most efficient and cost effective way of resolving the problem.
Provides telephone support for a geographically dispersed user community using a combination of desktop remote control products.
Resolve software configuration problems and diagnose hardware problems at the workstation level.
Identify, pulling, terminating and labeling Cat3, 5e, Cat 6, Cat 6A, coax and fiber optic cable
Installing support structures and pathways (J-hooks, support rings, cable slings and cable tray / ladder rack, conduit and raceway).
Termination of work station outlets, patch panels, 110 and 66 blocks.
Termination with multi-pair / strand cable (Copper and fiber).
What you'll need to join Insight:
Education requirements and 1 minimum year experience.
Experience in LANs, WANs, Personal Computers, messaging and server software applications. Mentoring teammates
Understanding of large account environments and protocol required.
Ability to multitask with strong organization and time management skills. Able to respond effectively to inquiries or complaints within a timely fashion.
The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
while performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment
Specific vision abilities required by this job include close vision requirements due to computer work
Light to moderate lifting is required
Ability to uphold the stress of traveling
Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.
The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period of time.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status,
Nearest Major Market: Chicago
Job Segment: Technician, Technology
Insight Enterprises, Inc.